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D-Link E30 User Manual

Section 6 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of E30. Read the following 

descriptions if you are having problems.

1. Why can’t I access the web-based configuration utility?

When entering the IP address of the AX3000 Dual-Band Wi-Fi 6 Range Extender, you are not connecting to a website nor do you 

have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your computer must be on 

the same IP subnet to connect to the web-based utility. 

•  Make sure you have an updated Java-enabled web browser. We recommend the following: 

 

• Internet Explorer® 10 or later

• Firefox® 28 or later

• Safari® 6.0 or later
• Google Chrome™ 28 or later

•  If you have an active wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are 

using to eliminate possible conflicts from having two simultaneous connections on the same computer. 

•  Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, Norton 

Personal Firewall, and Windows

®

 XP firewall may block access to the configuration pages. Check the help files included with your 

firewall software for more information on the operation.

Summary of Contents for E30

Page 1: ...AX3000 Wi Fi 6 Range Extender E30 User Manual Version 1 00 04 05 2023...

Page 2: ...iPhone and Macintosh are trademarks of Apple Inc registered in the U S and other countries App StoreSM is a service mark of Apple Inc Chrome browser Google Play and Android are trademarks of Google In...

Page 3: ...ess Point Mode Settings 21 Configuration 22 Home 22 Home Connected to a Wi Fi Mesh Router 25 Settings 26 Extender Settings 26 Existing Network 27 Smart Connect 28 Network Settings 31 D Link Cloud 33 M...

Page 4: ...al Section 1 Product Overview If any of the above items are missing please contact your reseller Quick Installation Guide Product Overview Package Contents E30 AX3000 Dual Band Wi Fi 6 Range Extender...

Page 5: ...Computer or Mobile Device with the following Windows Apple Mac OS or Linux based operating system Wireless adapter or Wi Fi functionality An Apple iPhone iPad or Android device Browser Requirements I...

Page 6: ...and Encryption The E30 features the most advanced and robustWPA3 technology to help prevent unauthorized access to the wireless network Support forWPA3 WPA2 andWPA standards ensure that you ll be abl...

Page 7: ...broadcast by the E30 allowing you to reach the farthest corners of your home or office Your E30 can be connected wirelessly or with an Ethernet cable For flexibility of access control the extended ne...

Page 8: ...5 D Link E30 User Manual Section 1 Product Overview Hardware Overview Front 1 Status LED This LED indicates the current status of the E30 as detailed on the next page 1...

Page 9: ...eak signal Red Solid The E30 is powering up Breathing The E30 is undergoing reboot or factory reset process Blinking The E30 is under recovery mode Orange Breathing The E30 is not connected to a host...

Page 10: ...hold the reset button and release 1 2 seconds The Status LED should turn red The extender will be restored to factory default settings 2 WPS Press WPS button for 1 second to pair E30 with an uplink ro...

Page 11: ...ssword for your E30 This information is printed on the device label on the left side of the device You will need this information to connect your computer or mobile device to the default network SSID...

Page 12: ...be almost 3 feet 1 meter thick at a 45 degree angle At a 2 degree angle the wall appears to be over 42 feet 14 meters thick Position devices for their signals to travel straight through a wall or cei...

Page 13: ...10 D Link E30 User Manual Section 2 Installation Hardware Setup Plug in the E30 to a power outlet Verify that the Status LED is blinking orange before continuing with the configuration OUTLET...

Page 14: ...s wizard will launch when you log into the extender s web configuration utility for the first time Refer to Wireless Setup Wizard on page 15 for setup instructions Access Point Mode Settings The syste...

Page 15: ...YoumayusetheWPSmethodtoconnectdevicestotheextendednetwork created by the E30 using the same network name SSID of the main router The password will also be the same as the wireless network you are ext...

Page 16: ...depending on your mobile device s OS version However the process is the same AQUILA PRO AI Setup Step 3 Tap Install New Device Scan the Setup code on the bottom of the extender Follow the on screen i...

Page 17: ...u will now be guided through a step by step process for setting up your device Simply follow the on screen instructions to complete the installation and configuration process Step 4 Click Scan if you...

Page 18: ...ction has been established the setup wizard will automatically appear If the setup process was not previously completed then enter the default device password printed on the device label on the back o...

Page 19: ...one of the following options to proceed Ifthe wirelessnetworkyouwishtoextendwasdetectedbythescan clickonit The extender will automatically forward you to the next step If the network you would like t...

Page 20: ...you chose Manual enter theWi Fi Network Name SSID and Password of the existingWi Fi network you wish to connect to Click Next to continue configuring your extended network or click Back to return to...

Page 21: ...tility Note Itisstronglyrecommendedthatyouchangethedefaultdevicepassword for accessing the extender s configuration page Click Next to continue Select your time zone from the drop down menu Click Next...

Page 22: ...It is recommended that you record this information for future reference Click Finish to close the wizard Your changes will be saved and the extender will reboot Devices may be connected to the new wi...

Page 23: ...20 D Link E30 User Manual Section 3 Configuration Click OK to exit the SetupWizard You will be redirected to the login page You can now place the E30 in a place where you require Internet access...

Page 24: ...nect an Ethernet cable from your main router s LAN port to the LAN port of the E30 To access this page go to Settings Extender Click Save to apply the settings and return to the home page Under Existi...

Page 25: ...IftheE30isconnectedtoaWi FiMeshsupportedrouter thenthehomescreenwillonlyshowtheFirmwareUpgradefunction ManagementfunctionsfortheE30canthenbeconfiguredfromthemainrouter sconfigurationpage Formoredetail...

Page 26: ...IPv6 Network and theWi Fi network by clicking on the E30 icon By clicking the Uplink Router icon you will see the details of the Existing Network This contains information regarding the Connection Ty...

Page 27: ...E30 along with their vendor names and IP addresses To edit each client s settings click on the client you want to edit Name Enter a custom name for this client Vendor Displays the vendor of the devic...

Page 28: ...t theWi Fi mesh feature is enabled in your compatible router s wireless settings Note If E30 is connected to aWi Fi mesh supported router log in to E30 s home screen by entering the router s Admin Pas...

Page 29: ...ion 3 Configuration Settings Extender Settings This page lets you configure the settings for E30 s extended wireless network To access this page go to Settings Extender Click Save to apply the setting...

Page 30: ...o your host network wirelessly Wi Fi Existing Network If Wi Fi is selected the following Wi Fi Existing Network options will appear Wi Fi Name SSID Type in the Wi Fi Name of the network you would like...

Page 31: ...s to connect with the extended Wi Fi network Security Mode Schedule Select a connection security requirement from the following None WPA WPA2 Personal WPA2 Personal WPA2 WPA3 Personal orWPA3 Personal...

Page 32: ...WPA2 Personal WPA2 Personal WPA2 WPA3 Personal orWPA3 Personal WPA3providesthehighestlevel of encryption among these Note that WPS will be disabled if WPA3 is used 802 11 Mode Select the Wi Fi standar...

Page 33: ...l WPA2 WPA3 Personal orWPA3 Personal WPA3providesthehighestlevel of encryption among these Note that WPS will be disabled if WPA3 is used 802 11 Mode Select the Wi Fi standard for wireless communicati...

Page 34: ...ings page allows you to configure both IPv4 and IPv6 settings for communicating with E30 IPv4 My Internet Connection is Here you can select the method of assigning an IP address to E30 Dynamic IP or S...

Page 35: ...My Internet Connection is Select Static IPv6 to manually assign an IP address to E30 IPv6 Address EntertheIPv6addressthatyouwanttoassigntotheextender This address should be outside of the uplink route...

Page 36: ...ervice details This page lists whether you are registered with D Link Cloud Service and email address associated with the account It enables you to manage your device anytime anywhere and check the st...

Page 37: ...tion NTP Server Select from the drop down menu to use one of the following servers to synchronize the time and date for the extender D Link NTP Server or Google NTP Server Choose Manual to set the NTP...

Page 38: ...sword Enter a new password for the administrator account You will need to enter this password whenever you configure the extender using a web browser or add the extender to AQUILA PRO AI It is recomme...

Page 39: ...from a previously saved file on the local hard drive Click the Restore button that appears after the configuration file is selected to load the settings Restore to Factory Default Settings Restore the...

Page 40: ...played Check for New Firmware Click this button to start checking for a new firmware version If a new version is found it will prompt you to install it Automatic Firmware Upgrade Automatic Upgrade Ife...

Page 41: ...and wireless interfaces for both 2 4 GHz and 5 GHz frequencies You can view LAN Wi Fi Extended Wi Fi 2 4 GHz or Extended Wi Fi 5 GHz by clicking the respective tab at the top The real time graph of ne...

Page 42: ...Mesh intelligently finds the shortest fastest path to route the packets among the mesh points So even if you have eight mesh points you can count on Wi Fi Mesh to stream 4K content to your device with...

Page 43: ...he AQUILA PRO AI To utilize your E30 with a mesh network via a wireless connection select Wirelessly as the setup option and follow the app s instructions to complete the setup To set up using an Ethe...

Page 44: ...nnect the E30 to one of the LAN ports on the Wi Fi mesh router The pairing process may take a few minutes The Status LED on the E30 will turn solid white once it has finished pairing with your Wi Fi m...

Page 45: ...reen of the main router tap Extenders The screen will display the following information about the connected extender Device Name IP and MAC address Hardware and FirmwareVersion and Model Number You ca...

Page 46: ...the Clients Information From the Home screen of the main router go to Extenders Client then select a client from the list The screen will display the following information about the selected client De...

Page 47: ...he profile summary will be displayed On this page you can tap Pause to pause Internet immediately to the devices specified in the profile You can set schedules to restrict Internet access for users an...

Page 48: ...ual for the wireless device you want to connect to to make sure you understand how to enableWPS Once you are certain follow the steps below Step 1 Press theWPS button on E30 for about 1 second The Sta...

Page 49: ...eless Icon To connect to the SSID click Connect To automatically connect with the router when your device next detects the SSID check the Connect Automatically check box You will then be prompted to e...

Page 50: ...the network name To join an existing network locate the wireless network icon in the taskbar next to the time display Wireless Icon dlink You will then be prompted to enter the network security key Wi...

Page 51: ...r Manual Section 5 Connecting a Wireless Client When you have established a successful connection with a wireless network the word Connected will appear next to the name of the network to which you ar...

Page 52: ...IP subnet to connect to the web based utility Make sure you have an updated Java enabled web browser We recommend the following Internet Explorer 10 or later Firefox 28 or later Safari 6 0 or later Go...

Page 53: ...iguration unplug the extender from the power outlet for at least 10 seconds and plug it back in Wait about 30 seconds and try accessing the configuration If you have multiple computers try connecting...

Page 54: ...unicating with multiple clients more efficiently through techniques such as Orthogonal Frequency Division Multiple Access OFDMA and Overlapping Basic Service Sets OBSS OFDMA improves channel utilizati...

Page 55: ...an be dispersed more easily If you have a large home or usage area you may need several extenders to achieve the optimal coverage Eliminate Interference Place home appliances such as cordless telephon...

Page 56: ...to 104 F Storage Temperature Storage 25 to 65 C 13 to 149 F Operating Humidity 10 to90 maximum non condensing Storage Humidity 5 to 95 maximum non condensing Power Input 100 to 240 V AC 50 60 Hz Outpu...

Page 57: ...his product is distributed WITHOUT ANY WARRANTY and is subject to the copyrights of one or more authors For details see the GPL code and the LGPL code for this product and the terms of the GPL and LGP...

Page 58: ...between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for...

Page 59: ...MPORTANT NOTICE FCC Radiation Exposure Statement This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated wi...

Page 60: ...forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 29 cm between the radiator and your body D claration d exposition aux radiations Cet quipeme...

Page 61: ...nd Fr quence bande s Bandas de Frecuencia Frequenza e Frequentie s Max Output Power EIRP Max Output Power Consommation d nergie max Potencia m xima de Salida Potenza max Output Max Output Power 5 G 5...

Page 62: ...toote p sivara on allalaadimiseks saadaval tootelehel www dlink com English Hereby D Link Corporation declares that this product accessories and software are in compliance with directive 2014 53 EU T...

Page 63: ...k oldal r l t lthet le a www dlink com c men Polski Polish D Link Corporation niniejszym o wiadcza e ten produkt akcesoria oraz oprogramowanie s zgodne z dyrektywami 2014 53 EU Pe en tekst deklaracji...

Page 64: ...Norsk Norwegian Herved erkl rer D Link Corporation at dette produktet tilbeh ret og programvaren er i samsvar med direktivet 2014 53 EU Den fullstendige teksten i EU erkl ring om samsvar og produktet...

Page 65: ...ur product uses 2 4 GHz and or 5 GHz wireless HINWEIS ZUR VERWENDUNG VON DRAHTLOS NETZWERK WLAN IN DER EUROP ISCHEN GEMEINSCHAFT NUR F R EIN DRAHTLOSES PRODUKT Der Betrieb dieses Ger ts in der Europ i...

Page 66: ...de l UE Merci de vous r f rer au guide d utilisation ou de la fiche technique afin de v rifier si votre produit utilise 2 4 GHz et ou 5 GHz sans fil AVISO DE USO DE LA LAN DE RADIO INAL MBRICA EN LA C...

Page 67: ...e per operare a 5 Ghz nell Unione europea Ti invitiamo a fare riferimento al manuale del prodotto o alla scheda tecnica per verificare se il tuo prodotto utilizza le frequenze 2 4 GHz e o 5 GHz KENNIS...

Page 68: ...cherheitsvorschriften dienen als Hilfe zur Gew hrleistung Ihrer eigenen Sicherheit und zum Schutz Ihres Produkts Weitere Details finden Sie in den Benutzeranleitungen zum Produkt Statische Elektrizit...

Page 69: ...oujours le produit de l alimentation avant de le nettoyer et utilisez uniquement un chiffon sec non pelucheux INSTRUCCIONES DE SEGURIDAD Las siguientes directrices de seguridad general se facilitan pa...

Page 70: ...empre il prodotto dalla presa elettrica prima di pulirlo e usare solo un panno asciutto che non lasci filacce VEILIGHEIDSINFORMATIE De volgende algemene veiligheidsinformatie werd verstrekt om uw eige...

Page 71: ...Symbol auf dem Produkt oder der Verpackung weist darauf hin dass dieses Produkt gem bestehender rtlicher Gesetze undVorschriftennicht berdennormalenHausm llentsorgtwerdensollte sonderneinerWiederverw...

Page 72: ...s sur les produits et emballages respectueux de l environnement veuillez consulter le www dlinkgreen com ESPA OL ES Este s mbolo en el producto o el embalaje significa que de acuerdo con la legislaci...

Page 73: ...a e a ridurre le emissioni di anidride carbonica Per ulteriori informazioni sui prodotti e sugli imballaggi D Link a ridotto impatto ambientale visitate il sito all indirizzo www dlinkgreen com NEDERL...

Page 74: ...i zar wno w przypadku samych produkt w jak i opakowa Firma D Link zaleca aby Pa stwo zawsze prawid owo wy czali z u ytku swoje produkty D Link gdy nie s one wykorzystywane Post puj c w ten spos b pozw...

Page 75: ...kar t s ban s a sz ndioxid kibocs t s nak cs kkent s ben K rnyezetbar t term keinkr l s csomagol sainkr l tov bbi inform ci kat a www dlinkgreen com weboldalon tudhat meg NORSK NO Dette symbolet p pro...

Page 76: ...cere CO2 udledningerne Du kan finde flere oplysninger om vores milj m ssigt ansvarlige produkter og emballage p www dlinkgreen com SUOMI FI T m symboli tuotteen pakkauksessa tarkoittaa ett paikalliste...

Page 77: ...r mer information om v ra milj ansvariga produkter och f rpackningar www dlinkgreen com PORTUGU S PT Este s mbolo no produto ou embalagem significa que de acordo com as leis e regulamenta es locais es...

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