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D-Link DPR-160 User Manual

Appendix D - Contacting Technical Support

Appendix D - Contact Technical Support

D-Link provides free technical support for customers within the United States and within Canada for the duration of 
the warranty period on this product. U.S. and Canadian customers can contact D-Link technical support through our 
web site or by phone.

Before you contact technical support, please have the following ready:

 

• Model number of the product (e.g. DPR-1260)

 

• Hardware Revision (located on the label on the bottom of the print server (e.g. rev A1))

 

• Serial Number (s/n number located on the label on the bottom of the print server). 

You can find software updates and user documentation on the D-Link website as well as frequently asked questions 
and answers to technical issues.

For customers within the United States:

 

Phone Support:

 

(877) 453-5465

 

24 hours a day, seven days a week.

 

Internet Support:

 

http://support.dlink.com

 

For customers within Canada:

 

Phone Support:

 

(800) 361-5265

  Monday to Friday 7:30am to 9:00pm EST
 
 

Internet Support:

 

http://support.dlink.ca

Summary of Contents for DPR-1260 - RangeBooster G Multifunction Print Server

Page 1: ......

Page 2: ... Advanced Settings 19 Printer 19 Wireless 20 System 21 Setup 22 Setup Wizard 22 Network Settings 25 Wireless Settings 26 Administration Settings 28 Update Firmware 29 Support 30 Menu 30 Supported Devices 31 Glossary 31 Chapter 4 Wireless Security 32 What is WEP 32 What is WPA 33 Configure WEP 34 Configure WPA PSK 35 Chapter 5 Troubleshooting 36 Appendix A Wireless Basics 39 What is Wireless 40 Tip...

Page 3: ...he Wireless Print Server on an unstable surface The device may fall causing serious damage to the device This device should only be used with the power supply included with this product Do not pinch crimp or otherwise damage the power cord If exposed to foot traffic ensure that the cable is properly shielded and does not pose a tripping hazard If using an extension cord make sure the total current...

Page 4: ...ed or 802 11b g Wireless Network Printer with USB Port Computer with Windows XP SP2 or Windows 2000 SP4 Internet Explorer 6 0 or Mozilla Firefox 1 5 or higher CD ROM Drive Network Interface Card For a list of compatible printers visit http support dlink com Package Contents Note Using a power supply with a different voltage rating than the one included with the DPR 1260 will cause damage and void ...

Page 5: ...SB printer into one of the four ports run the automatic configuration wizard and you are ready to start printing and scanning over your wireless network For extra network connectivity you can also use the Ethernet port on the DPR 1260 to provide wireless connectivity to any Ethernet enabled device such as a computer or Network Attached Storage NAS Maximum wireless signal rate derived from IEEE Sta...

Page 6: ...ardware Overview Connections Reset Button Pressing the Reset Button restores the router to its original factory default settings Power Receptor Receptor for the Power Adapter LAN Port Connect to a network using an Ethernet cable USB Ports Connect USB printers ...

Page 7: ...eless segment is ready This LED blinks during wireless data transmission LAN LED A solid light indicates connection on the LAN port This LED blinks during data transmission Power LED A solid light indicates a proper connection to the power supply USB LEDs 1 4 A solid light indicates connectivity to an USB printer or scanner ...

Page 8: ...urn your printer power OFF 3 Confirm that your network is operating normally 4 Connect the DPR 1260 to your network using a straight through CAT5 cable It is required that an Ethernet cable is used during initial setup Once your wireless configuration is set you may disconnect the Ethernet cable and begin communicating wirelessly with your DPR 1260 5 While the printer is powered OFF use the USB pri...

Page 9: ...all that is 1 5 feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try ...

Page 10: ...Setup 1 Click on Start right click on My Computer and then click Manage 2 Double click on Services and Applications UPnP Universal Plug and Play is only available on Windows Me and XP To enable UPnP or to check if you do have UPnP enabled follow the steps below ...

Page 11: ...s 4 In the right pane locate the service named Universal Plug and Play Device Host Right click the service and select Properties If the status is set to Started UPnP is already installed and is running If the Universal Plug and Play service is not listed skip to page 13 to install ...

Page 12: ... that the Startup type is set to Automatic 6 Click Start and then click on OK once the service has finished starting 7 Locate the service named SSDP Discovery Service right click the service and select Properties 8 Repeat Steps 5 and 6 for the SSDP Discovery Service ...

Page 13: ... Add Remove Windows Components on the left side Please wait while the list of Windows Components loads 3 Scroll down to Networking Services Select Network Services and then click Details 4 Check Universal Plug and Play and then click OK Follow the steps below to install UPnP on your Windows XP machine You may need your original Windows XP installation CD ...

Page 14: ...n the My Network Places icon on your desktop Your print server will be displayed as DPR 1260 dlinkps xxxxxx where xxxxxx is the last 6 characters of your print server s MAC address If you do not see the print server or have UPnP enabled please refer to page 13 Windows 2000 users You will need to write down the MAC address located on the bottom of the print server E G 00 54 23 45 f5 b6 Open a web b...

Page 15: ...C Address The print server s MAC address Firmware The print server s current firmware version Any attached printers and scanners will be displayed here Identification Status Attached Devices Device Information The Status section displays helpful at a glance information about the print server and how it is currently configured It also displays the printers attached to the print server You may need ...

Page 16: ...or disconnected from an access point SSID Displays the wireless network the print server is associated with Channel Displays the channel that the print server and access point are currently using Transmit Rate Displays the current connection rate that the print server is currently connected at Wireless Status Wireless Status ...

Page 17: ...R 1260 User Manual Section 3 Configuration This screen will show all the wireless networks that the DPR 1260 detects The MAC address SSID and channel will be displayed Wireless Networks Discovered Wireless Networks ...

Page 18: ...imeters Select the resolution from Low to Highest Select color or black white Select JPEG or PDF format Click the Scan button to scan the document Scan Device Scan Size Offset Resolution Color Copy File Format Scan Button For more information regarding your scanner please refer to the scanner s documentation Unfortunately not all scanners will operate or be detected when connected to the D Link pr...

Page 19: ...ort 515 Enable the protocol to communicate with an attached printer using the print server name and the unique queue name assigned to the printer Printing Protocols Raw TCP Port LPR LPD Printer The following settings determine which printing protocols are enabled on the print server The print server will listen for print jobs on the TCP ports associated with the enabled protocols To access this pa...

Page 20: ...e for transmission burst mode in microseconds The valid range is 0 65535 with 0 to disable bursting Burst mode can increase data throughput by occupying the channel for an extended duration Typical values are in the range of several milliseconds ie 3000 In adhoc mode beacons are sent out periodically This is the number of milliseconds between each beacon The valid range is 1 65535 Fragmentation Th...

Page 21: ...ot support UPnP If you are using all Windows 2000 computers on your network disable this feature UPnP The Systems page will allow you to enable or disable UPnP Universal Plug n Play To access this page you will be prompted to enter your administrator password If you have not set up a password leave the password blank Please refer to page 28 for setting up an administrator password System ...

Page 22: ...nfigure the wireless settings before running this wizard Skip to pages 25 26 and then come back and run the wizard You may run the setup wizard to quickly setup your print server Click Next to launch the wizard You will need to run this wizard from each computer that wishes to use the printer If you receive the following error make sure your printer is properly connected to the print server and th...

Page 23: ...23 D Link DPR 1260 User Manual Section 3 Configuration Click the radio button next to the printer you want to configure Click Next to continue Click Next to continue ...

Page 24: ... or Run to load the printer drivers to your computer You may need to insert your printer driver CD to load the drivers to your computer If the autorun screen appears when inserting your printer driver CD click cancel or close Click Finish to complete the setup wizard ...

Page 25: ...er Enter the subnet mask of your network Enter the default gateway This is usually the IP address of your router or gateway Network Settings IP Address Subnet Mask Default Gateway These are the network settings of your print server By default the print server is set to DHCP The IP address of your print server will be automatically assigned by your router or DHCP server If you are using Windows 200...

Page 26: ...nu or select Enter Manually and type in your SSID Select Infrastructure if you want your print server to connect to an access point or wireless router Select Ad Hoc if you are connecting directly to a wireless client such as a computer with a wireless adapter Select None to use connect to an unsecure network WEP or WPA Please refer to Chapter 4 for more information regarding wireless security and ...

Page 27: ...t Bursting FastFrames Compression but no Turbo mode Super G with Dynamic Turbo Capable of Packet Bursting FastFrames Compression and Dynamic Turbo This setting is backwards compatible with non Turbo legacy devices Dynamic Turbo mode is only enabled when all devices on the wireless network are Super G with Dynamic Turbo enabled Indicates the channel setting for the DPR 1260 By default the channel i...

Page 28: ... new admin password and click Save to apply the settings Click Reboot to restart the print server Click the Reset Configuration button to reset the print server back to the default settings Administrator Password Reboot Reset Configuration Administration Settings ...

Page 29: ...for the upgrade process Caution Do not turn off the power to the print server during this process Upgrade Firmware Browse Upgrade Update Firmware You can upgrade the firmware of the print server here Make sure the firmware you want to use is on the local hard drive of the computer Click on Browse to locate the firmware file to be used for the update Please check the D Link support site for firmwar...

Page 30: ...30 D Link DPR 1260 User Manual Section 3 Configuration Support Menu ...

Page 31: ...31 D Link DPR 1260 User Manual Section 3 Configuration Supported Devices Glossary ...

Page 32: ...t is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by entering in a string in HEX hexad...

Page 33: ...authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate your wireless connection The key is ...

Page 34: ...server 192 168 0 10 Click on Setup and then Wireless Settings on the left side 2 Next to Security Mode select WEP 3 Next to Authentication select Shared Key 4 Select either 64 bit or 128 bit encryption from the drop down menu next to WEP Encryption 5 Next to Key 1 enter a WEP key that you create Make sure you enter this key exactly on all your wireless devices You may enter up to 4 different keys ...

Page 35: ... to Security Mode select Enable WPA Personal Security or Enable WPA2 Personal Security 3 Next to Cipher Mode select TKIP AES or Auto 4 Next to PSK EAP select PSK 5 NexttoPassphrase enterakey passphrase Thekeyisan alpha numeric password between 8 and 63 characters long The password can include symbols _ and spaces Make sure you enter this key exactly the same on all other wireless clients 6 Enter t...

Page 36: ...t in to a ROM chip in the device itself Your computer must be on the same IP subnet to connect to the web based utility Make sure you have an updated Java enabled web browser We recommend the following Internet Explorer 6 0 or higher Netscape 8 or higher Mozilla 1 7 12 5 0 or higher Firefox 1 5 or higher Verify physical connectivity by checking for solid link lights on the device If you do not get...

Page 37: ...e login page for your the web management If you still cannot access the configuration unplug the power to the router for 10 seconds and plug back in Wait about 30 seconds and try accessing the configuration If you have multiple computers try connecting using a different computer 2 What can I do if I forgot my password If you forgot your password you must reset your print server Unfortunately this ...

Page 38: ... server to your network using an Ethernet cable Connect the power adapter to the print server On the bottom of the print server write down the 12 character MAC address E G 00 34 A5 6B FF 23 2 From a computer open a web browser such as Internet Explorer and enter the IP address of your router E G 192 168 0 1 Enter your username and password 3 For most D Link routers click on the Home tab and then c...

Page 39: ... LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applications th...

Page 40: ...ata from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device call...

Page 41: ...ones laptops speakers and other devices that operate on batteries Who uses wireless Wireless technology as become so popular in recent years that almost everyone is using it whether it s for home office business D Link has a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message and etc Gets rid of the cables around the house Simple and easy ...

Page 42: ...task not knowing where to start That s why we ve put together a few setup steps and tips to help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place ...

Page 43: ...reless clients will connect to an access point or wireless router Ad Hoc Directly connecting to another computer for peer to peer communication using wireless network adapters on each computer such as two or more DPR 1260 wireless network Cardbus adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or...

Page 44: ...box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless network at a hot...

Page 45: ...Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network S...

Page 46: ... 2 0 dBi external dipole antenna Modulation Technology Orthogonal Frequency Division Multiplexing OFDM Complementary Code Keying CCK Security 64 128 bit WEP Wi Fi Protected Access WPA PSK Transport Protocols TCP IP NetBEUI Management Web based Maximum wireless signal rate derived from IEEE Standard 802 11g specifications Actual data throughput will vary Network conditions and environmental factors...

Page 47: ...y WLAN USB x 4 Power External Power Supply DC 5V 2 5A Certifications FCC Part 15b Operating Temperature 32 F to 149 F 0 C to 55 C Operating Humidity 95 Maximum Non condensing Dimensions Item WxHxD 7 60 x 4 65 x 1 22 Weight 0 71 lbs Warranty 1 Year 1 Year Warranty available only in the U S A and Canada ...

Page 48: ...ady Model number of the product e g DPR 1260 Hardware Revision located on the label on the bottom of the print server e g rev A1 Serial Number s n number located on the label on the bottom of the print server You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone S...

Page 49: ...rs under this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its o...

Page 50: ...see for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied t...

Page 51: ... return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse fau...

Page 52: ...HE SOLE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR S...

Page 53: ...interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help For detailed warranty information applicable to products purchased outsid...

Page 54: ...quipment complies with FCC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator your body This transmitter must not be co located or operating in conjunction with any other antenna or transmitter ...

Page 55: ...1260 User Manual Appendix F Registration Version 1 2 June 14 2006 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Appendix F Registration ...

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