D-Link DPH-125MS - VoiceCenter VoIP Phone User Manual Download

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D-Link DPH-15MS User Manual

Appendix D - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

• Model number of the product (e.g. DPH-125MS)

• Hardware Revision (located on the label on the bottom of the phone (e.g. rev A1))

• Serial Number (s/n number located on the label on the bottom of the phone).

Please check the D-Link support site below for the latest product information including FAQ’s, known issues, and other
product-related updates.

For customers within the United States:

Phone Support:

(888) 404-6262

Internet Support:

http://support.dlink.com

For customers within Canada:

Phone Support:

(888) 404-6262

Internet Support:

http://support.dlink.com

Summary of Contents for DPH-125MS - VoiceCenter VoIP Phone

Page 1: ......

Page 2: ...n Utility 23 Network 24 Management 24 Network 25 Network Settings 25 VoIP 28 SIP Settings 28 SIP Account Settings 30 Advanced 31 QoS Settings 31 NAT Traversal Settings 32 Voice Settings 34 Phone 35 Phone Settings 35 Call Tracing Log 37 Speed Dial 38 Virtual Operator Settings 39 Reboot 40 Restart System 40 Restore Factory Setting 41 Troubleshooting 42 Networking Basics 43 Check your IP address 43 S...

Page 3: ...ters with Windows XP SP2 or Windows Vista operating systems with an installed Ethernet adapter Internet Explorer Version 6 0 Mozilla 1 7 12 5 0 or Firefox 1 5 and above for configuration Product Overview Package Contents Note Using a power supply with a different voltage rating than the one included with the DPH 125MS will cause damage and void the warranty for this product ...

Page 4: ...ress book by simply saying their name Users can also transfer park and retrieve calls the same way Voicemail to e mail forwarding is another convenient feature With the Administrator program you can easily view incoming and outgoing phone calls made by using the Call History function In addition standard features such as Mute Hold Transfer Speakerphone and 3 Way Conference functions are included B...

Page 5: ... No Fees or Licenses Required for Adding More Phones One touch Voice activated Dialing and Voicemail Access Voicemail to E mail Forwarding 3 way Call conferencing Speakerphone Mute Hold or Transfer calls View Call History on the LCD Display Connect a Phone and Computer Using a Single Ethernet Connection From a Network Auto Phone Discovery Feature Makes Installing Hardware Quick and Easy Features ...

Page 6: ...ges Save settings exit menu and dial Access the phone menu Transfer the person you are currently having a conversation with to another line Place a person on Hold or answer a call waiting Disable the phone s microphone so the person on the other line can not hear anything access the language selection access the time format Enables you to use the phone without using the handset 1 Up Down 2 3 Way C...

Page 7: ... 1 Product Overview LAN Port Used to connect the IP Phone through Ethernet cable to your Local Area Network Rear PC Port Used to connect the IP Phone through Ethernet cable to your PC Power Receptor Receptor for the supplied power adapter ...

Page 8: ...one end of the Ethernet cable to the LAN Port on the DPH 125MS IP Phone and connect the other end of the Ethernet cable to your Local Area Network using a hub or switch 2 Plug the power adapter into an AC outlet or power strip and plug the other in into the phone s AC input The Power LEDs will light up to indicate proper operation Once you have connected the IP Phone to your network it should look...

Page 9: ...one Use the following steps to configure the IP Phone using Microsoft Response Point Administrator Note Microsoft Response Point Administrator only operates with Windows XP SP2 or WindowsVista Open Microsoft Response Point Administrator and select the Phone System tab if necessary In the Tasks menu under Phones click Add Phone to launch the Configure Phone Wizard Click Add Phone ...

Page 10: ...nual Section 2 Installation Select the check box confirming the IP Phone is connected and plugged in Click Next to continue Click Next Select the D Link DPH 125MS IP Phone you just connected and click Next to continue Click Next ...

Page 11: ...tification tab in the UserType box select Person from the drop down menu if it is not already selected In the Name boxes type the first and last name and optional nick names or titles of the person who will use this phone You should specify nicknames and titles if you think callers will use them when asking for this user In the Extension number box change the extension number if desired and click ...

Page 12: ...assigned the person s name to Line 1 with the extension number you specified You can assign up to 3 additional users to this phone or click Next to continue Click Next The owner and phone name have automatically been created for you Click Finish to continue Click Finish ...

Page 13: ...13 D Link DPH 125MS User Manual Section 2 Installation The IP Phone has been successfully added to the phone system Click Close to exit the configuration wizard Click Close ...

Page 14: ...nable Setup ADSL ID Press the Down Arrow key Enter the ADSL ID Setup ADSL Password Press the Down Arrow key Enter the ADSL Password This section will guide you in setting up the DPH 125MS IP Phone using the phone s built in Setup Menu Please Refer to the Hardware Overview on page 6 for the key reference Although this device has a built in Web Interface it is suggested that you do not make any chan...

Page 15: ...DHCP and enter the IP address provided To Enable DHCP Press the Down Arrow key Use the Right Arrow or Left Arrow key to select Enable Press the Down Arrow key The IP address is automatically acquired Press the Down Arrow key The Subnet mask is automatically acquired Press the Down Arrow key Router IP automatically acquired To Disable DHCP Press the Down Arrow key Use the Right Arrow or Left Arrow ...

Page 16: ... help match your system clock with an accurate time source If you do not know your SNTP Server IP please ignore this section SNTP Server IP address can either be a URL or IP address Press the Down Arrow key Enter in the SNTP server IP or URL Do Not Disturb This setting allows the user to reject all incoming phone calls Press the Down Arrow key Use the Right Arrow or Left Arrow key to select Enable...

Page 17: ...ng calls to another phone number after a certain number of rings Press the Down Arrow key Use the Right Arrow or Left Arrow key to select Enable or Disable Anonymous Call Enables the caller user to hide the name and phone number from the receiver Press the Down Arrow key Use the Right Arrow or Left Arrow key to select Enable or Disable Anoy Call Rej Anonymous Call Rejection Reject any anonymous in...

Page 18: ...e or cancel press the Right Arrow button to save the settings MAC Address This menu displays the MAC address User cannot modify the MAC address Press the Down Arrow key and the MAC address is displayed on the screen Version The Version Menu displays the firmware version You cannot modify the version number Press the Down Arrow key and the firmware version is displayed on the screen Language Select...

Page 19: ... Adjustment Ringer Volume While the handset is in it s place Press the Up Arrow key to increase the ringer volume and the Down Arrow key to decrease the ringer volume Speaker Volume While the handset in it s place Press the Speaker key Press the Up Arrow key to increase the volume and the Down Arrow key to decrease the volume Handset Volume Pick up the handset and press the Up Arrow key to increas...

Page 20: ...or press the Speaker key Dial the SIP number For Example 1866 Press the Right Arrow key or wait until the timer expires to dial Speed Dialing Lift the handset or press the Speaker key Dial the Speed Dial number For Example 08 Answering a Phone Call Note The CANCEL Key may be used to reject a call When the phone rings lift the handset or press the Speaker key to begin the conversation Switching to ...

Page 21: ... or the extension number where you would like the call to be transferred Press the Transfer key to transfer the call On Hold While having a conversation press the Hold key to place the call on hold Press the Hold key again to resume the conversation Call Forward Note Please refer to page 35 to setup call forwarding Three Way Conference Pickup the handset or press the Speaker key and call Person A ...

Page 22: ...22 D Link DPH 125MS User Manual Section 2 Installation Check Voice Messages Press the Voice Message key Enter the extension in which you want to check for voice messages ...

Page 23: ...t Response Point software program only In addition some of the features listed in the Web Interface are not compatible with the DVX 2000MS Base Unit that this phone is designed to work with Web based Configuration Utility To access the configuration utility open a web browser such as Internet Explorer and enter the IP address of the IP Phone The phone should get a DHCP IP address automatically You...

Page 24: ...ess to the IP Phone s configuration menu Network Time Protocol NTP is a protocol used to help match your system clock with an accurate time source atomic clock or time server It is good practice to have all your networked computers synchronized with one server Select your time zone If there is daylight savings in your area click the check box User Name Password NTP Server IP Time Zone ...

Page 25: ...al Section 3 Configuration Dynamic Host Configuration Protocol DHCP Server address The IP address information is obtained automatically from your ISP DNS address is provided by your ISP DHCP DNS Server Network Network Settings DHCP ...

Page 26: ...tion 3 Configuration Enter the PPPoE ID username provided by your ISP Enter a PPPoE password Enter the DNS address provided by your ISP PPPoE ID PPPoE Password DNS Server PPPoE Choose PPPoE if your ISP uses PPPoE Most DSL users use PPPoE ...

Page 27: ... Service Provider Enter in the router s IP address Enter the Subnet mask address Enter in the DNS server address provided by your ISP Click Submit for the new settings to take effect IP Address Router IP Subnet Mask DNS Server Submit Static Choose Static IP if all WAN IP addresses are provided to you by your ISP ...

Page 28: ...can Enable or Disable this option Enter the message server domain name or IP address SIP Phone Port Number Registrar Server Domain Name IP Address Registrar Server Port Number Authentication Expire Time Outbound Proxy Domain Name IP Address Outbound Proxy Port Number Send messages via Outbound Proxy MWI Message Server Domain Name IP Address Session Initiation Protocol SIP is the most popular Voice...

Page 29: ...f data with real time audio Prack ensures that media information is exchanged and that the network checks before connecting the call Select Enable for a more reliable connection Select None to disable the SIP session timer support Select UAC to initiate a SIP request Select UAS to receive a SIP request and then return a response Select the SIP request method Default method is Invite Select the SIP...

Page 30: ...ayed on the caller s LCD The number in the URI displayed on the LCD for the caller User name to log into the SIP server Password to log into the SIP server Displays if the current phone is registered or unregistered with the SIP server Default Account Account Active Display Name SIP User Name Authentication Username Authentication Password Register Status The IP Phone may have up to 4 accounts and...

Page 31: ...k DPH 125MS User Manual Section 3 Configuration Advanced QoS Settings Sets the type of service for this Internet datagram Sets the type of service for this higher priority of signaling packet Voice TOS SIP TOS ...

Page 32: ...ther you want to use the STUN server to get the external IP address or use UPnP to get the external IP address Displays the External SIP port number Displays the External media port number Enable or disable universal plug and play devices Some NAT supports UPnP so STUN is not required and must be disabled STUN STUN Domain Name IP Address User Defined External IP Port External IP Address External S...

Page 33: ...Section 3 Configuration Choose to Enable or disable Always Send KeepAlive Packets The time interval that the IP phone always sends the keep alive packet in order to ensure NAT works properly Always send KeepAlive Packet KeepAlive Time ...

Page 34: ...Settings Voice Compression Algorithm priority settings Select from the most used codec to the least used codec Real Time Transfer Protocol RTP packet length Enable or disable VAD Select the tone method for IP phone Codec RTP Packet Length DTMF Method Payload Type ...

Page 35: ...ceiver s phone when the user makes a phone call 3 When Display Name is selected only name is displayed on the receiver s phone when the user makes a phone call Select Enable to reject anonymous calls 1 Click No Answer to enable call forward to another number when no one answers the phone after 180s default The timer can be changed from 0 600s Refer to section 7 14 to change the timer 2 Click Busy ...

Page 36: ...tion Can transfer the call after the end of conference call Enable or disable Pound key Dial Pound Key can be defined as a send key Enable or disable the miss call which display on the LCD Transfer End of Conference Call Pound Key Dial Miss Call Display ...

Page 37: ...37 D Link DPH 125MS User Manual Section 3 Configuration Call Tracing Log Call Tracing Log keeps a record of all the phone activities This log can be used to troubleshoot hardware problems ...

Page 38: ...38 D Link DPH 125MS User Manual Section 3 Configuration Speed Dial Speed dial numbers can be accessed from the IP phone ...

Page 39: ...39 D Link DPH 125MS User Manual Section 3 Configuration Virtual Operator Settings Enter the phone number for the Virtual Operator Telephone Number ...

Page 40: ...40 D Link DPH 125MS User Manual Section 3 Configuration Reboot Restart System Click Restart to update all the settings and reboot the system Restart ...

Page 41: ...41 D Link DPH 125MS User Manual Section 3 Configuration Restore Factory Setting Click Restore to restore the Gateway to it s factory default settings Restore ...

Page 42: ... use a web browser and access the configuration menu Make sure that the Registrar Server Domain Name IP Address is correct Check the register status under SIP Account Settings in the configuration menu from web browser If your status is unregistered it means you do not have a SIP account Contact your SIP service provider to get an account I accidentally set DSL to enable and now the phone does not...

Page 43: ... Run In the run box type cmd and click OK At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wireless ...

Page 44: ...Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 Make sure that the number you choose is not in use on the network S...

Page 45: ...y Conference Redial Codec G711u law G711a law G729a b Phone Functions Multi user 4 SIP Accounts Speakerphone Communication Pre dial Before Sending Handset Speakerphone Volume Adjustment Speed dial 10 records Phonebook 200 records Call History Incoming Outgoing Missed calls Security HTTP 1 1 Basic Digest Authentication for Web Setup MD5 for SIP Authentication RFC 2069 RFC 2617 Dial Methods Direct I...

Page 46: ...nty 1 Year Limited 1 Year Limited Warranty available only in the USA and Canada 2007 2008 D Link Corporation D Link Systems Inc All rights reserved D Link the D Link logo and the VoiceCenter logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States and or other countries Microsoft Response Point is either a registered trademark or trademark of Micr...

Page 47: ...DPH 125MS Hardware Revision located on the label on the bottom of the phone e g rev A1 Serial Number s n number located on the label on the bottom of the phone Please check the D Link support site below for the latest product information including FAQ s known issues and other product related updates For customers within the United States Phone Support 888 404 6262 Internet Support http support dli...

Page 48: ...der this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option...

Page 49: ...nsee for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied ...

Page 50: ...d return shipping charges for any product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming What Is Not Covered The Limited Warranty provided herein by D Link does not cover Products that in D Link s judgment have been subjected to abuse accident alteration modification tampering negligence misuse fa...

Page 51: ...EMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDER THIS WARRANTY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCT COVERED BY THE WARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY ...

Page 52: ...n experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interfer...

Page 53: ...DPH 125MS User Manual Appendix F Registration Version 1 2 October 16 2008 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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