TROUBLE SHOOTING
~ 17 ~
TROUBLE SHOOTING
General Problems
Q : The OSD menu does not display a “
®
” on a channel where a computer is
connected and powered up. What do I do?
A :
?Reset the DKVM-8 by simultaneously pressing the Bank/SCAN and Channel buttons
on the front panel. Access the OSD menu again and it should have re-detected all
the active channels.
Q : When cascading, the MASTER unit does not see the slave unit(s).
A :
?Refer to the Installation section for information on how to properly connect the
daisy-chain cable.
?Make sure that the daisy-chain cable that you are using is right. Using any other
cable will not guarantee proper operation or video quality.
?Reset the MASTER DKVM-8
?Although a power supply is not necessary to make the slave unit work, try adding a
power supply.
Monitor / Video Problems
Q : I am getting ghosting shadowing or fuzzy images on my monitor. What do I
do?
A :
?Check the cables and make sure they are inserted properly.
?Your resolution and / or refresh rate is extremely high, or your cable is too long.
Replace your VGA cables with coaxial, double-shielded cables.
?Check to make sure that the power adapter is plugged in and is working properly. It
must be 12V DC, 1000mA minimum. Make sure the power switch is on.
?Lower your refresh rate and / or screen resolution settings.
Keyboard Problems
Q : The keyboard is not detected, or a keyboard error is reported during boot-up.
A :
?Check the cables and make sure they are inserted properly in the correct channels.
?Check to make sure that the power adapter is plugged in and is working properly. It
must be 12V DC, 1000MA minimum. Make sure the power switch is on.
?Reset the DKVM-8 by simultaneously pressing the Bank/SCAN and Channel buttons
on the front panel. Access the OSD menu again and it should have re-detected all
the active channels.
?Do not press any keys on the keyboard while the selected computer is booting up.
This is true for any PC, whether stand-alone or connected to a DKVM-8.
CHAPTER 4.
