Q. What if I don’t have a spare Ethernet port on my
modem or router?
A. You will need to unplug an existing device from
your modem or router to free up an Ethernet port
to connect your adaptor.
Q. Why is the Power light off?
A. Make sure that power is supplied to the power
socket, and that the Powerline Adaptors are not
plugged into an extension cord, power board or
surge-protector board.
Q. Why is my Powerline LED off?
A. Move the white adapter to a power socket
location closer to the other white adapter.
Reset both adapters to factory default settings
using the simple connect button. Refer to the
full D-Link User Guide for instructions at
support.dlink.com.au
Q. Why does the Powerline light on my device
appear to be amber or red?
A. An amber or red Powerline light indicates
that the device has successfully connected to
the Powerline network, however it is currently
connected between your modem and TV at a lower
speed - above 50Mbps (green), between 30Mbps
and 50Mbps (amber) or below 30Mbps (red).
Make sure both Adaptors are plugged directly into a
power socket and not into a powerboard, extension
cord or surge-protection board. If possible, try moving
one of the Adaptors to a different power socket.
Q. What if the Ethernet light is off?
A. Make sure that your modem or router and Set
Top Box are on and working correctly. Make sure
both Ethernet cables are working and securely
plugged into the devices. Reset both Adaptors to
factory default settings using the simple connect
button. Refer to the full D-Link User Guide for
instructions at
support.dlink.com.au
Q. Can I change the default encryption key?
A. Yes. Please refer to the full D-Link User Guide
for more information.
Further help is available at
support.dlink.com.au
WAIT, I NEED HELP!
GOT ANY ISSUES, PROBLEMS
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