D-Link DHP-308AV User Manual Download Page 51

Page: 51 / 60

D-Link DHP-W311AV User Manual

Section 4 - Troubleshooting

• Configure your Internet settings:

• Go to

Start > Settings > Control Panel

. Double-click the Internet Options Icon. From the Security tab, click the button to restore the

settings to their defaults.

• Click the Connection tab and set the dial-up option to Never Dial a Connection. Click the

LAN Settings

button. Make sure nothing is

checked. Click

• Go to the Advanced tab and click the Reset... button to restore these settings to their defaults. Click

three times.

• Close your web browser (if open) and open it.

• Access the web management. Open your web browser and enter the IP address of your D-Link DHP-W310AV in the address bar. This should

open the login page for your the web management.

• If you still cannot access the configuration, unplug the power to the DHP-W310AV for 10 seconds and plug back in. Wait about 30 seconds

and try accessing the configuration. If you have multiple computers, try connecting using a different computer.

2. What can I do if I forgot my password?

If you forgot your password, you must reset your DHP-W310AV. Unfortunately this process will change all your settings back to the factory defaults.

To reset the DHP-W310AV, locate the reset button (hole) on the rear panel of the unit. With the DHP-W310AV powered on, use a paperclip to hold

the button down for 5 seconds. Release the button and the DHP-W310AV will go through its reboot process. Wait about 30 seconds to access the

DHP-W310AV. The default IP address is 192.168.0.50. When logging in, the username is Admin and leave the password box empty

3. Why can’t my Powerline AV device detect my other Powerline AV devices?

This may due to the accidental change of the device password. Use the web-based configuration utility and select

Setup > PLC SETTINGS

. Fill in

the password in the blank. Then repeat the same procedure to the other Powerline AV device via web-based configuration utility.

4. I cannot start my Powerline AV device.

Please check your power supply is working. Powerline AV device operates from the power supplied by the home electrical wiring and can not

operate without a working power supply.

Summary of Contents for DHP-308AV

Page 1: ...DHP W311AV DHP 308AV DHP W310AV User Manual Powerline AV 500 Wireless N Mini Starter Kit Version 1 0 10 31 2012 ...

Page 2: ...ss Settings 18 LAN Settings 19 LAN Settings Static IP 20 PLC Settings 21 Advanced 22 MAC Address Filter 22 Advanced Wireless 23 User Limit 24 Tools 25 Admin 25 System 26 Firmware 27 Time 28 System Check 29 Status 30 Device Info 30 Logs 31 Statistics 32 Wireless 33 IPv6 34 Support 35 Wireless Security 36 What is WEP 36 What is WPA 37 Configuring WEP 38 Configuring WPA WPA2Personal 39 Connecting to ...

Page 3: ...eless Basics 52 What is Wireless 53 How does wireless work 53 Wireless Local Area Network WLAN 53 Networking Basics 56 Check your IP address 56 Statically Assign an IP address 57 Technical Specifications DHP W310AV 58 Technical Specifications DHP 308AV 60 ...

Page 4: ...iew D Link DHP W310AV Powerline AV 500 Wireless N Mini Starter Kit D Link DHP 308AV Powerline AV 500 Mini Adapter CAT5 Ethernet Cable x2 CD ROM with Software and User Manual Wi Fi Configuration Card Package Contents Product Overview Wi Fi Configuration Note ...

Page 5: ... Kit incorporates the latest AV technology to improve on older AV speeds This fast transmission speed provides ample bandwidth suitable for streaming high quality video HDTV signals while simultaneously providing high speed Internet access throughout the home With Quality of Service QoS support the performance of applications which require real time communication such asVoIP phonecalls and multipl...

Page 6: ...t traffic ensuring that multimedia applications do not experience glitches while web surfing and downloads are in progress This device provides ample network bandwidth enabling digital home consumers to tap into existing electrical wiring for high quality multimedia streaming Convenient Setup and Secure Operation TheDHP W311AVdevicesplugdirectlyintoapoweroutlet anddonotrequireanyadditionalpowercab...

Page 7: ...Manual Section 1 Product Overview Hardware Overview DHP W310AV Connections 1 ON OFF Turns the device ON or OFF 2 RJ 45 10 100BASE TX Ethernet Port Connects to Digital Media Devices PCs Game Consoles Network Storage Devices 2 1 ...

Page 8: ...Connect Button Push this button to create a secure Powerline connection with another adapter More on this connectionisavailableat PowerlineNetwork QuickSetup onpage12and HardwareInstallation ForWireless Router on page 13 It can also be used to connect usingWi Fi Protected Setup WPS To connect using WPS press this button then press the WPS button on your wireless client 1 2 ...

Page 9: ...A blinking light indicates it is in sleep mode after 5 minutes of inactivity or seeking a Powerline connection 2 Wireless LED A solid light indicates that the wireless segment is ready 3 Powerline LED A solid light indicates that a Powerline connection is established 4 Ethernet LED A solid light indicates a connection to an Ethernet enabled device 2 2 4 1 3 ...

Page 10: ... Product Overview Hardware Overview DHP 308AV Connections 1 RJ 45 10 100BASE TX Ethernet Port Connects to Digital Media Devices PCs Game Consoles Network Storage Devices 2 Common Connect Button Use this button to set up a Powerline network 1 2 ...

Page 11: ...ower supply A blinking light indicates it is in sleep mode after 5 minutes of inactivity or seeking a Powerline connection 2 Powerline LED A solid light indicates that a Powerline connection is established 3 Ethernet LED A solid light indicates a connection to an Ethernet enabled device 2 1 3 Hardware Overview DHP 308AV LEDs ...

Page 12: ...Network connectivity is confirmed when the Powerline LEDs on both Powerline devices are steadily lit This will indicate that your network is now secure Plug in the Ethernet Cable You should already own a router connected to a modem Connect one of the supplied Ethernet cables between your router and the DHP 308AV Connect the other Ethernet cable between your DHP W310AV and your computer Read the gu...

Page 13: ...feet thick 5 meters at a 45 degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to position the ...

Page 14: ...as this might prevent it from working correctly or negatively impact network performance 3 Avoid using the Powerline devices in an electrical outlet that is located near an appliance that uses a lot of power such as a washer or dryer or a refrigerator This may prevent the adapter from working correctly or negatively impact network performance 4 Verify that your Powerline devices are electrically r...

Page 15: ...ical position 4 Use the device in a dry location and avoid placing it in humid environments 5 Do not submerge the device in liquid or attempt to clean it with liquids or solvents To clean the device disconnect it from the power outlet and use a damp towel 6 Keep the device out of direct sunlight 7 Do not cover or block the vents on the device 8 Make sure that the device has adequate room for venti...

Page 16: ...rer and enter either http dlinkapWXYZ local this is on theWi Fi Configuration Card or http 192 168 0 50 in the address field By default Admin will be the User Name Leave the password blank If you receive a Page Cannot be Displayed error please refer to Troubleshooting on page 50 for assistance You will automatically proceed to the Setup heading after logging in This section covers configuration of...

Page 17: ...tup Use the wizard s on screen incstructions to conveniently set up your network if you have not yet You can also manually configure your network using Settings Wi Fi settings are covered at Wireless Settings on page 18 and Powerline settings are at PLC Settings on page 21 ...

Page 18: ... may also put the DHP W310AV on a different network WPA WPA2 is more secure than WEP WEP shouldonlybeusedifyouhaveolderdevices that are unable to use WPA Use of TKIP AES security framework provides the optimum mix of security and compatibility Please referto WirelessSecurity onpage36formore information Choose a password that is strong A good password uses both letters and numbers in unpredictable ...

Page 19: ... Fi Configuration Card Usethedrop downmenutoselectDynamic IP DHCP to automatically obtain an IP address on the LAN private network For Static IP setup see the next page Your Internet Service Provider ISP may require this to be set a certain way for Internet access Contact your ISP regarding such requirements This shows the current IPv6 address of the DHP W310AV on your network Click Save Settings ...

Page 20: ...dress is 192 168 0 50 If you change the IP address once you click Apply you will need to enter the new IP address in your browser to return to the configuration utility You can also connect with the device name See previous page Enter the Subnet Mask Enter the Gateway This is usually the LAN or internal IP address of your router This is the Domain Name Server that looks up addresses on the Interne...

Page 21: ...Network Name it is less secure than a private Network Name Select this option if you wish to make your Powerline network more secure by using a private Network Name ClickthisbuttontoscanfornewPowerlinedevices This is automatically done periodically and upon loading this page ThissectionprovidesinformationonthePowerline AV devices on your Powerline network Here you can set the Quality of Service Qo...

Page 22: ... means this function is currently disabled You may make a note for your convenience such as My PC or My friend s smartphone Enter the MAC address you would like to filter To find the MAC address on a computer please refer to Networking Basics on page 56 Click Save Settings to activate and save Note If you are filtering to ALLOW only the listed devices make sure to add your own computertothelistory...

Page 23: ...edonIGMPmessagespassingthroughthebuilt inswitch BecausetheswitchlearnstheIGMPmessages and knows which clients are involved in the multicast group membership it is able to forward multicast traffic only to the ports that requested it based on their membership Select this checkbox to enable WLAN partition If this feature is enabled then there is no barrier between communication among wireless statio...

Page 24: ...less clients that can connect at one time to your DHP W310AV Enable User Limit User Limit Save Settings Check the Enable User Limit box to enable limiting the number of devices that can connect to the DHP W310AV Enter the maximum number of clients between 1 and 32 Click Save Settings to save and activate the new changes ...

Page 25: ... device Enter the same password that you entered in the previous textbox in order to confirm its accuracy Enables a CAPTCHA verification which will require users to type letters or numbers from a distorted image displayed on the screen to prevent online hackers and unauthorized users from gaining access to your device s configuration This feature is disabled by default Click Save Settings to save ...

Page 26: ... settings Click Browse to find a previously saved configuration file Then click the Upload Settings button to transfer those settings to the DHP W310AV This option will restore all configuration settings back to the settings that were in effect at the time the DHP W310AV was shipped from the factory Any settings that have not been saved will be lost including any rules that you have created If you...

Page 27: ...out if there is an updated firmware or language pack If a new version exists download the new firmware to your hard drive After you have downloaded the new firmware clickBrowse tolocatethefirmwareupdateon your hard drive Click Upload to complete the firmware upgrade You can change the interface language of the devicebyuploadingalanguagepack Toinstall a language pack click the Browse button to loca...

Page 28: ...le Daylight Saving check box Next use the drop down menu to select a Daylight Saving Offset and then enter a start date and an end date for daylight saving time NTP NetworkTime Protocol allows the device to automatically set the system clock based on an Internet NTP server Check this box to use a NTP server This will only connect to a server on the Internet not a local server Enter the NTP server ...

Page 29: ...perly If you can ping a site or address from here but your computer is getting no connectivity then the DHP W310AVisworkingproperlybutthereisthe problem with the computer This is similar to the regular Ping Test but using a IPv6 address Ping timeout means that the site did not respond This happens if the site is down or does not exist but also if you do not have Internet connectivity If you ping s...

Page 30: ...lay the LAN and wireless LAN information General LAN Wireless LAN PLC Displays the DHP W310AV s time and firmware version Displays the MAC address and the private local IP settings for the DHP W310AV Displays the wireless MAC address and your wireless settings such as SSID and Channel Shows the DHP W310AV s Powerline Connection settings Status ...

Page 31: ...ions Save Log File First Page Last Page Previous Next Clear You can select the types of messages that you would like to display from the log System Activity Wireless Activity Critical Warning Information Select the types you want to view and click Save Settings Save the log to your hard drive Go to the first page of the log Go to the last page of the log Go to the previous page of the log Go to th...

Page 32: ...iguration Statistics The DHP W310AV keeps statistics on the traffic that passes through it You can view the amount of packets that pass through the LAN and wireless portions of the network The traffic counter will reset if the DHP W310AV is rebooted ...

Page 33: ...AC Address Uptime Mode Rssi Displays the number of devies that are connected to the DHP W310AV via wireless The wireless network s name Displays the Ethernet ID MAC address of the wireless client Showshowlongthatdevicehasbeenconnected to the DHP W310AV Shows the mode the device is using to connect to your DHP W310AV This should be 11b 11g or 11n This shows the strength of your device s connection ...

Page 34: ...34 D Link DHP W311AV User Manual Section 3 Configuration IPv6 This section will display all of your IPv6 Internet and network connection details ...

Page 35: ...35 D Link DHP W311AV User Manual Section 3 Configuration Support Click on a link in the Support heading for more information on each section of the firmware ...

Page 36: ...r wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by enter...

Page 37: ...ssing inWEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access the network WPA PSK WPA2 PSK uses a passphrase or key to authenticate y...

Page 38: ...he web based configuration by opening a web browser and entering http dlinkapWXYZ local on the Wi Fi Configuration Card or the IP address of the DHP W310AV 192 168 0 50 Click on Setup and then click Wireless Settings on the left side 2 Next to Security Mode in the Wireless Security Mode section select WEP Mode 3 Next to WEP Encryption select 64 bit or 128 bit encryption 4 Next to WEP Key 1 enter a...

Page 39: ...owser andenteringtheIPaddressoftheDHP W310AV 192 168 0 50 or http dlinkapWXYZ local ontheWi FiConfigurationCard then click on Setup and then click Wireless Settings on the left side 2 For Security Mode select WPA WPA2Personal 3 ForWi FiPassword enterakey Thepasswordmustbebetween 8 63charactersandusenumbers letters and orspecialcharacters 6 Click Save Settings at the top of the window to save your ...

Page 40: ...less security WPA WPA2 on your DHP W310AV before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 1 Click on the wireless icon in your system tray lower right corner 2 The utility will display any available wireless networks in your area Wireless Icon ...

Page 41: ...i Fi Configuration Card will list your device s specific network it will not be simply dlink If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Page 42: ... to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router Additionally you may connect using Wi Fi Protected Setup WPS and Push Button Configuration PBC When the window to the right is displayed press the Common Connect Button on the DHP W310AV ...

Page 43: ...aring Center The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the Connect button The Wi Fi Configuration Card will list your device s specific network it will not be simply dlink If you get a good signal but cannot access the Internet check you TCP IP settings for your wireless adapter Refer to the Networking Basics section...

Page 44: ... The utility will display the following window to indicate a connection is being made The final window indicates the establishment of a successful connection The next two pages display the windows used to connect to either a WEP or a WPA PSK wireless network ...

Page 45: ... configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open theWindowsVista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network ...

Page 46: ...ecurity key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 47: ...tility as seen below Right click on the wireless computer icon in your system tray lower right corner next to the time Select View Available Wireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click the C...

Page 48: ...ng your wireless adapter If you are joining an existing network you will need to know the passphrase being used 1 Open the Windows XP Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select View Available Wireless Networks 2 Highlight the wireless network SSID you would like to connect to and click Connect ...

Page 49: ...onnection box will appear Enter theWPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router ...

Page 50: ...ubnet to connect to the web based utility You may also enter http dlinkapWXYZ local on the Wi Fi Configuration Card instead of the IP address Make sure you have an updated Java enabled web browser We recommend the following Microsoft Internet Explorer 7 0 and higher Mozilla Firefox 3 5 and higher Google Chrome 8 0 and higher Apple Safari 4 0 and higher Verify physical connectivity by checking for ...

Page 51: ... different computer 2 What can I do if I forgot my password If you forgot your password you must reset your DHP W310AV Unfortunately this process will change all your settings back to the factory defaults To reset the DHP W310AV locate the reset button hole on the rear panel of the unit With the DHP W310AV powered on use a paperclip to hold the button down for 5 seconds Release the button and the ...

Page 52: ...s data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many use...

Page 53: ...ne point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device called an DHP ...

Page 54: ...as a wireless solution for it Home Gives everyone at home broadband access Surf the web check email instant message etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicate off...

Page 55: ...help you through the process of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your DHP W310AV Make sure you place the bridge DHP W310AV in a centralized location within your network for the best performance Try to place the bridge DHP W310AV as high as possible in the room so the signal gets dispersed throughout your home If...

Page 56: ...Vista users type cmd in the Start Search box At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your DHP W310AV Some firewall software programs may block a DHCP request on newly installed adapters If you are connecting to a wi...

Page 57: ...represents your D Link network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example IftheAP sLANIPaddressis192 168 0 50 makeyourIPaddress192 168 0 XwhereXisanumberbetween2and99 excludingthenumber50 Make sur...

Page 58: ...21 5 52Mbps 108 39Mbps 81 26Mbps 54 19 5Mbps 40 5 12Mbps 27 6 5Mbps 13 5 Frequency Range 2 4GHz to 2 497GHz Encryption 128 bit AES WEP WPA WPA2 Operating Temperature 32 to 104 F 0 to 40 C Storage Temperature 14 to 158 F 10 to 70 C Humidity Operation 10 to 90 Relative Humidity Storage 5 to 90 Relative Humidity Transmitter Output Power 13 dBm 2dB Maximum wireless signal rate derived from IEEE Standa...

Page 59: ... Specifications LEDs Power Ethernet WLAN Powerline Safety Emissions FCC CE RoHS UL CE LVD Dimensions 90 x 65 x 50 mm 3 54 x 2 56 x 1 97 inches Weight United Kingdom 185 7 g 41 lbs United States 174 5 g 38 lbs Australia 179 1 g 39 lbs Europe 174 8 g 38 lbs ...

Page 60: ...ications DHP 308AV Network Ports One Ethernet port AC Input 100 240V 50 60Hz 0 1A Standard Compatible with IEEE1901 Homeplug AV EMC CE Class B FCC Safety CE LVD UL Encryption 128 bit AES Operation Temperature 0 40 C Storage Temperature 10 70 C Humidity Operation 10 90 RH Storage 5 90 RH ...

Search results

Summary of Contents for DHP-308AV

Reviews:

Related manuals for DHP-308AV

Brands by name

Popular brands

D-Link DHP-308AV, User Manual

Search results

Summary of Contents for DHP-308AV

Reviews:

Related manuals for DHP-308AV

Brands by name

Popular brands