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Non-Applicability of Warranty:
The Limited Warranty provided hereunder for Hardware and Software
portions of D-Link's products will not be applied to and does not cover any refurbished product and any
product purchased through the inventory clearance or liquidation sale or other sales in which D-Link, the
sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product and in that
case, the product is being sold "As-Is" without any warranty whatsoever including, without limitation, the
Limited Warranty as described herein, notwithstanding anything stated herein to the contrary.
Submitting A Claim:
The customer shall return the product to the original purchase point based on its
return policy. In case the return policy period has expired and the product is within warranty, the customer
shall submit a claim to D-Link as outlined below:
•
The customer must submit with the product as part of the claim a written description of the Hardware
defect or Software nonconformance in sufficient detail to allow D-Link to confirm the same, along with
proof of purchase of the product (such as a copy of the dated purchase invoice for the product) if the
product is not registered.
•
The customer must obtain a Case ID Number from D-Link Technical Support at 1-877-453-5465, who
will attempt to assist the customer in resolving any suspected defects with the product. If the product
is considered defective, the customer must obtain a Return Material Authorization (“RMA”) number
by completing the RMA form and entering the assigned Case ID Number at
•
After an RMA number is issued, the defective product must be packaged securely in the original or
other suitable shipping package to ensure that it will not be damaged in transit, and the RMA number
must be prominently marked on the outside of the package. Do not include any manuals or
accessories in the shipping package. D-Link will only replace the defective portion of the product and
will not ship back any accessories.
•
The customer is responsible for all in-bound shipping charges to D-Link. No Cash on Delivery
(“COD”) is allowed. Products sent COD will either be rejected by D-Link or become the property of
D-Link. Products shall be fully insured by the customer and shipped to
D-Link Systems, Inc., 17595
Mt. Herrmann, Fountain Valley, CA 92708
. D-Link will not be held responsible for any packages
that are lost in transit to D-Link. The repaired or replaced packages will be shipped to the customer
via UPS Ground or any common carrier selected by D-Link. Return shipping charges shall be
prepaid by D-Link if you use an address in the United States, otherwise we will ship the product to
you freight collect. Expedited shipping is available upon request and provided shipping charges are
prepaid by the customer.
D-Link may reject or return any product that is not packaged and shipped in strict compliance with the
foregoing requirements, or for which an RMA number is not visible from the outside of the package. The
product owner agrees to pay D-Link’s reasonable handling and return shipping charges for any product that
is not packaged and shipped in accordance with the foregoing requirements, or that is determined by D-
Link not to be defective or non-conforming.
What Is Not Covered:
The Limited Warranty provided herein by D-Link does not cover: Products that, in D-
Link’s judgment, have been subjected to abuse, accident, alteration, modification, tampering, negligence,
misuse, faulty installation, lack of reasonable care, repair or service in any way that is not contemplated in
the documentation for the product, or if the model or serial number has been altered, tampered with,
defaced or removed; Initial installation, installation and removal of the product for repair, and shipping costs;
Operational adjustments covered in the operating manual for the product, and normal maintenance;
Damage that occurs in shipment, due to act of God, failures due to power surge, and cosmetic damage;
Any hardware, software, firmware or other products or services provided by anyone other than D-Link; and
Products that have been purchased from inventory clearance or liquidation sales or other sales in which D-
Link, the sellers, or the liquidators expressly disclaim their warranty obligation pertaining to the product.
While necessary maintenance or repairs on your Product can be performed by any company, we
recommend that you use only an Authorized D-Link Service Office. Improper or incorrectly performed
maintenance or repair voids this Limited Warranty.
Disclaimer of Other Warranties:
EXCEPT FOR THE LIMITED WARRANTY SPECIFIED HEREIN, THE
PRODUCT IS PROVIDED “AS-IS” WITHOUT ANY WARRANTY OF ANY KIND WHATSOEVER
INCLUDING, WITHOUT LIMITATION, ANY WARRANTY OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE AND NON-INFRINGEMENT. IF ANY IMPLIED WARRANTY CANNOT BE
DISCLAIMED IN ANY TERRITORY WHERE A PRODUCT IS SOLD, THE DURATION OF SUCH IMPLIED
WARRANTY SHALL BE LIMITED TO THE DURATION OF THE APPLICABLE WARRANTY PERIOD SET
