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D-Link DCS-942L, User Manual

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D-Link DCS-942L User Manual

Appendix C - Contacting Technical Support

Contacting Technical Support

U.S. and Canadian customers can contact D-Link technical support through our web site or by phone.

Before you contact technical support, please have the following ready:

 

• Model number of the product (e.g. DCS-942L)

 

• Hardware Revision (located on the label on the bottom of the Network Camera (e.g. rev A1))

 

• Serial Number (s/n number located on the label on the bottom of the Network Camera). 

You can find software updates and user documentation on the D-Link website as well as frequently asked questions and 

answers to technical issues.

For customers within the United States:

 

Phone Support:

(877) 453-5465

Internet Support:

http://support.dlink.com

 

For customers within Canada:

 

Phone Support:

(800) 361-5265

 

Internet Support:

http://support.dlink.ca

 

Summary of Contents for DCS-942L

Page 1: ......

Page 2: ... Trademarks D Link and the D Link logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2011 by D Link Corporation All rights reserved This publication may not be reproduced in whole or in part w...

Page 3: ...ss Installation Considerations 12 Camera Installation Wizard 13 WPS Push Button Setup 14 mydlink Portal 15 Camera Status 16 Live Video 17 Camera Info 19 Configuration 20 Using the Configuration Menu 20 Live Video 21 Setup 23 Wizard 23 Internet Connection Setup Wizard 24 Network 28 Wireless 30 DDNS 31 Image Setup 32 Audio and Video 33 Time and Date 34 Video Clip 35 Snapshot 36 Motion Detect 37 SD C...

Page 4: ...4 What is WPA 45 Configuring the DCS 942L with a Router 46 Troubleshooting 52 Wireless Basics 55 Wireless Modes 59 Networking Basics 60 Check your IP address 60 Statically Assign an IP Address 61 Technical Specifications 62 Contacting Technical Support 64 Warranty 65 Registration 71 ...

Page 5: ...xisting 10 100 Ethernet based network or 802 11n g wireless network Product Overview Package Contents DCS 942L Enhanced Wireless N Day Night Home Network Camera Camera Stand and Mounting Kit Camera CAT5 Ethernet Cable Power Adapter Manual and Software on CD Quick Install Guide Note Using a power supply with a different voltage than the one included with your product will cause damage and void the ...

Page 6: ...uilt in CPU and web server that transmits high quality video images for security and surveillance The DCS 942L can be accessed remotely and controlled from any PC Notebook over your local network or through the Internet via a web browser The simple installation and intuitive web based interface offer easy integration with your Ethernet Fast Ethernet or 802 11n g wireless network The DCS 942L also ...

Page 7: ... Configuration Using a standard Web browser administrators can configure and manage the Network Camera directly from its own Web page via Intranet or Internet This means you can access your DCS 942L anytime anywhere in the world Broad Range of Applications With today s high speed Internet services the Network Camera can provide the ideal solution for delivering live video images over the Intranet ...

Page 8: ...8 D Link DCS 942L User Manual Section 1 Product Overview Hardware Overview Front View IR Sensor Camera Lens Microphone IR LED Passive Infrared Sensor PIR for motion detection ...

Page 9: ...9 D Link DCS 942L User Manual Section 1 Product Overview Hardware Overview Side View Micro SD card slot ...

Page 10: ...10 D Link DCS 942L User Manual Section 1 Product Overview Rear View Power Receptor Ethernet Port Reset WPS LED WPS Button Camera Stand Power LED Headphone Speaker Jack ...

Page 11: ...cated on the top panel at the rear of the DCS 942L and attach it to the network Attach the External Power Supply Attach the external power supply to the DC Power receptor located on the rear panel of the DCS 942L and connect it to your wall outlet or power strip Power is confirmed when the green LED Power Indicator located back on the DCS 942L is illuminated Installation ...

Page 12: ... degree angle appears to be almost 3 feet 1 meter thick At a 2 degree angle it looks over 42 feet 14 meters thick Position your devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building Materials make a difference A solid metal door or aluminum studs may weaken the wireless signal Try to position your access points wireless rou...

Page 13: ... computer s CD drive to start the autorun program The CD ROM will open the Camera Installation Wizard Simply click Start to go through the Installation Wizard which will guide you through the installation process from connecting your hardware to configuring your camera Camera Installation Wizard ...

Page 14: ... your router On some routers you may need to log in to the web interface and click on an on screen button to activate theWPS feature If you are not sure where the WPS button is on your router please refer to your router s User Manual The DCS 942L will automatically create a wireless connection to your router While connecting the green LED will flash and your camera will reboot WPS Push Button Setu...

Page 15: ...rtal After registering your DCS 942L camera with a mydlink account in the Camera InstallationWizard You will be able to remotely access your camera from the www mydlink com website After signing in to your mydlink account you will see a screen similar to the following ...

Page 16: ...till cannot access your camera reset your camera and run the Camera Installation Wizard again from the CD ROM included in your package Here you can see the online status of each of your cameras Your online status may be one of the following A green checkmark indicates that your camera is online and ready to use A yellow exclamation point indicates that your camera is online but the camera password...

Page 17: ... the Live Video tab will be selected by default If the camera is available a Live Video feed will be displayed Video will be shown at VGA resolution 640x480 if viewing your camera from a PC on the same local network or at QVGA resolution 320x240 if viewing your camera from a PC on a remote network ...

Page 18: ...functions working properly make sure VLC Mozilla plug in and Java JRE are both installed in your computer 1 Download the VLC file from WEB site 2 Execute the program and setup the configurations of the software 3 Enable the Mozilla plug in to install the components 4 Finished the installation then you can see the live video in the browser ...

Page 19: ...wPasswordcheckboxwilleither show or hide the password Clicking on the Password will open a window for you to log in to your camera s configuration interface Then it will open the Maintenance Admin page where you can change your Password mydlink No Displays the mydlink number of your device Model Name Displays the model name of your device MAC Address Displays the MAC address of your device Devicea...

Page 20: ...ilt in Web configuration utility is designed to allow you to easily access and configure your DCS 942L At the end of the wizard click Go To Camera or enter the IP address of your camera into a web browser To log in use the User name admin and the password you created in the Installation Wizard If you did not create a password the default password is blank After entering your password click OK ...

Page 21: ... version of Java application installed on your computer to ensure proper operation when viewing the video in Java mode The Java application can be downloaded free from Sun s web site http www java com Live Video A Live Video from the camera is displayed upon logging into the camera s web interface ...

Page 22: ...ingtheStoragefolderbutton Video recording button Triggers the camera s recording function Thiswillrecordthevideodisplayedonthe screen and write it to a file on the hard drive in the folder specified using the Storage folder button Storage folder button Sets the storage folder for snapshots and video recordings Listen button Sends the audio received from the camera s microphone through to the PC s ...

Page 23: ...oose to configure your network by using the Internet Connection SetupWizard that includes step by step instructions Alternatively if you prefer to have finer control over settings you can manually configure your connection using the Manual Internet Connection Setup Wizard ...

Page 24: ... has assigned you a static IP select Static IP Address and enter the following details IP Address The fixed IP address Subnet Mask The default value is 255 255 255 0 Used to determine if the destination is the same subnet Default Gateway Router The gateway used to forward frames to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different sub...

Page 25: ...Domain Name Server will hold a DNS host name and synchronize the public IP address of the modem when it has been modified The username and password are required when using the DDNS service Click to enable the DDNS function Select your Dynamic DNS Server from the pull down menu Enter the host name of the DDNS server Enter your username or e mail address used to connect to the DDNS Enter your passwo...

Page 26: ... so that scheduled events occur at the correct time If your time zone observes daylight saving check the Enable Daylight Saving box and select Auto Daylight Saving to have DST set automatically or select Set date and time manually to enable drop down menus so that you can set the start and end time of daylight saving yourself Click Next to continue ...

Page 27: ...27 D Link DCS 942L User Manual Section 4 Configuration A summary of the options you selected is displayed for confirmation Click Apply to complete the Setup ...

Page 28: ...255 0 Used to determine if the destination is the same subnet DefaultGateway Thegatewayusedtoforwardframes to destinations in a different subnet Invalid gateway settings may cause the failure of transmissions to a different subnet Optional Primary DNS Primary domain name server that translates names to IP addresses Optional Secondary DNS Secondary domain name server to backup the Primary DNS If yo...

Page 29: ...the port is changed to 1010 you must type http 192 168 0 100 1010 instead of only http 192 168 0 100 The RTSP port is used to establish and control media sessions between two endpoints for the Real Time Streaming Protocol The default port is 554 Enable this setting to configure your camera as a UPnP device in the network Checking the Bonjour box will allow the camera to be discoverable on the netw...

Page 30: ... PSK WPA2 PSK Select the same encryption method that is being used by your wireless device router WEP provides security by encrypting data over your wireless network so that it is protected as it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create Key An appropriate Preshared Key which is needed ...

Page 31: ... connect to the DDNS Enter your password used to connect to the DDNS server You can setup how often the camera notifies the DDNS server of its current global IP address by entering a whole number in hours DDNS Server Address Host Name User Name Password Timeout DDNS This section allows you to configure the DDNS setting for your camera DDNS will allow all users to access your camera using a domain ...

Page 32: ...es the images recorded on the camera to be in black and white Flip Select this box to vertically flip the video If the camera is installed upside down Flip Image and Mirror should both be checked Frequency Adjusts the video output By default this is set to Auto but you may override the setting by manually selecting either 50Hz or 60Hz depending on the television system used in your region of the w...

Page 33: ...se more resource within your network Select the optimal setting depending on your network status Please note that the higher setting can obtain better quality However it will use more resources within your network Select the bitrate to assign the video This is a constant bitrate A higher bitrate will result in better looking video at the expense of a larger file size Select one of five levels of i...

Page 34: ...r region from the drop down menu Check this if the camera is in a region where daylight saving is observed Network Time Protocol will synchronize your camera with an Internet time server Choose the one that is closest to your camera Select this to set the time manually Click to synchronize the time information from your PC This section allows you to configure the settings of the internal system cl...

Page 35: ...profile used for the recording and allows you to specify whether to start recording up to 5 seconds before the event to ensure the event is captured and the maximum duration of the video clip Select where you want the video clip to be sent It may be saved to an SD Card uploaded to an FTP or E mailed to an e mail address Click Save Settings to save your changes Video Clip is a feature to send video...

Page 36: ...deo is Always recording Select whether to take a single snapshot or to take 6 snapshots with a 1 second interval between them Select where you want the snapshot to be sent It may be saved to an SD Card uploaded to an FTP or E mailed to an e mail address Click Save Settings to save your changes Snapshot is a feature to send static images captured by the camera via FTP E Mail or SD Card when a trigg...

Page 37: ...t motion Specifies the measurable difference between two sequential images that would indicate motion Please enter a value between 0 and 100 Select Draw Motion Area to select the area of the picture to monitor for movement to trigger recording or snapshot Use your mouse to click on the blocks that you would like to monitor for motion Select Erase Motion Area to remove the blocks and stop the camer...

Page 38: ...yed By selecting the check box you can selectively delete video or images If you want to erase the SD card or if it is a new one click Format SD Card Note Format SD Card will erase all the contents of the SD card This page allows you to browse and manage the recorded files on an SD card which is inserted into the camera ...

Page 39: ...of 8 user accounts can be added into the user list User List Select a user from the drop down menu and click Delete to remove the user account from having access to the camera images RTSP Authentication Enable user validation for RTSP streaming HTTP Authentication Enable user validation for HTTP streaming Snapshot URL Authentication Select Enable to allow access to the current camera snapshot via ...

Page 40: ...40 D Link DCS 942L User Manual Section 4 Configuration System This section allows you to save and restore your configuration restore the factory settings and or restart the camera ...

Page 41: ...may go to the D Link Support Page to check for the latest firmware versions available To upgrade the firmware on your DCS 942L please download and savethelatestfirmwareversionfromtheD LinkSupportPagetoyour local hard drive Locate the file on your local hard drive by using the Browse button Then click the Upload button to start the firmware upgrade ...

Page 42: ...42 D Link DCS 942L User Manual Section 4 Configuration Status Device Info This section displays detailed information about your device and network settings ...

Page 43: ...43 D Link DCS 942L User Manual Section 4 Configuration Log The system log records camera events that have occurred ...

Page 44: ... it is transmitted from one wireless device to another To gain access to a WEP network you must know the key The key is a string of characters that you create When using WEP you must determine the level of encryption The type of encryption determines the key length 128 bit encryption requires a longer key than 64 bit encryption Keys are defined by entering in a string in HEX hexadecimal using char...

Page 45: ...tion Standard instead of TKIP User authentication which is generally missing in WEP through the extensible authentication protocol EAP WEP regulates access to a wireless network based on a computer s hardware specific MAC address which is relatively simple to be sniffed out and stolen EAP is built on a more secure public key encryption system to ensure that only authorized network users can access...

Page 46: ...network camera using your Internet Explorer web browser 3 Access the router with your web browser 4 Open virtual server ports to enable remote image viewing Note These are manual steps however if you decide to use the wizard it will perform every step automatically This section is designed to walk you through the setup process for installing your camera behind a router and enable remote video view...

Page 47: ...eference Run your Internet Explorer Web browser In the address bar type in the IP Address that was assigned to the Network Camera by the DCC program The DCS 942L Live Video Page appears with a window displaying live video from the camera You are able to view this screen from any PC running Internet Explorer on your LAN Click on the Setup button on the left side of the display Scroll to the bottom ...

Page 48: ...p Network page displays the port settings for your camera If necessary these ports can be changed if they are already in use by other devices e g in a multiple camera environment Note Both the HTTP port and RTSP port are required to be opened for the DCS 942L ...

Page 49: ...signedWANIPAddress Dynamic meansthatyourrouter s WAN IP address can change from time to time depending on your ISP A dynamicWAN IP Address identifies your router on the public network and allows it to access the Internet To find out what your router s WAN IP Address is go to the Status menu on your router and locate the WAN information for your router as shown on the next page The WAN IP Address w...

Page 50: ...he ports normally used by the DCS 942L are blocked from access over the Internet Therefore these ports need to be made accessible over the Internet This is accomplished using the Virtual Server function on the DIR 655 router The Virtual Server ports used by the camera must be opened through the router for remote access to your camera Virtual Server is accessed by clicking on the Advanced tab of th...

Page 51: ...o conserve bandwidth Check with your ISP so that you can open the appropriate ports accordingly If your ISP does not pass traffic on port 80 you will need to change the port the camera uses from 80 to something else such as 800 Not all routers are the same so refer to your user manual for specific instructions on how to open ports Enter valid ports in the Virtual Server section of your router Plea...

Page 52: ...similar to the following examples 1 What is Remote Access How do I enable it Remote Access allows you to access your camera from any PC connected to the Internet through a web browser This lets you view your camera feed and manage your camera s settings when you re away from home To enable Remote Access simply go through the Camera Installation Wizard included on the Installation CD that came in y...

Page 53: ...your password you will need to perform a hard reset of your camera This process will change all your settings back to the factory defaults To reset your camera please use an unfolded paperclip to press and hold the RESET button for at least 3 seconds while your camera is plugged in 3 In addition to using mydlink com is there another way to access my camera remotely over the Internet Yes youcanacce...

Page 54: ...your system administrator The firewall may need to have some settings changed in order for the Network Camera to be accessible outside your local LAN For more information please refer to the section about installing your camera behind a router Make sure that the Network Camera isn t conflicting with any Web server you may have running on your network The default router setting might be a possible ...

Page 55: ...o adjust the related parameters for improved images such as brightness contrast hue and light frequency Please refer to the Web Configuration section for detailed information 10 Why are no images available through the Web browser ActiveX might be disabled If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu You may also need to change...

Page 56: ...lar computer network that transmits and receives data with radio signals instead of wires Wireless LANs are used increasingly in both home and office environments and public areas such as airports coffee shops and universities Innovative ways to utilizeWLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastru...

Page 57: ...ta from one point A to point B But wireless technology has restrictions as to how you can access the network You must be within the wireless network range area to be able to connect your computer There are two different types of wireless networks Wireless Local Area Network WLAN and Wireless Personal Area Network WPAN Wireless Local Area Network WLAN In a wireless local area network a device calle...

Page 58: ...has a wireless solution for it Home Gives everyone at home broadband access Surf the Web check email instant message and etc Gets rid of the cables around the house Simple and easy to use Small Office and Home Office Stay on top of everything at home as you would at office Remotely access your office network from home Share Internet connection and printer with multiple computers No need to dedicat...

Page 59: ...s of setting up a wireless network Tips Here are a few things to keep in mind when you install a wireless network Centralize your router or Access Point Make sure you place the router access point in a centralized location within your network for the best performance Try to place the router access point as high as possible in the room so the signal gets dispersed throughout your home If you have a...

Page 60: ...o peer communication using wireless network adapters on each computer such as two or more DCS 942L wireless network Cardbus adapters An Infrastructure network contains an Access Point or wireless router All the wireless devices or clients will connect to the wireless router or access point An Ad Hoc network contains only clients such as laptops with wireless cardbus adapters All the adapters must ...

Page 61: ...e cmd and click OK Windows 7 Vista users type cmd in the Start Seach box At the prompt type ipconfig and press Enter This will display the IP address subnet mask and the default gateway of your adapter If the address is 0 0 0 0 check your adapter installation security settings and the settings on your router Some firewall software programsmayblockaDHCPrequestonnewlyinstalledadapters If you are con...

Page 62: ...which represents your D Link network adapter and select Properties Step 3 Highlight Internet Protocol TCP IP and click Properties Step 4 Click Use the following IP address and enter an IP address that is on the same subnet as your network or the LAN IP address on your router Example If the router s LAN IP address is 192 168 0 1 make your IP address 192 168 0 X where X is a number between 2 and 99 ...

Page 63: ...PP Video only Bonjour BUILT IN NETWORK INTERFACE 10 100BASE TX Fast Ethernet 802 11g n WLAN WIRELESS CONNECTIVITY 802 11g n Wireless with WEP WPA WPA2 security WIRELESS TRANSMIT OUTPUT POWER 16 dbm for 11b 12 dbm for 11g 12 dbm for 11n typical SDRAM 128 MB FLASH MEMORY 16 MB RESET BUTTON Reset to factory default VIDEO Codecs H 264 MPEG 4 MJPEG VIDEO FEATURES Adjustable image size and quality Time ...

Page 64: ...IO ADPCM SD card slot Micro SD card PIR sensor Built in Piezoelectricity Passive Infrared sensor for motion detection Power Input 100 240 V AC 50 60 Hz Output 5 V DC 1 2 A External AC to DC switching power adapter DIMENSIONS W x D x H Including the bracket and stand 65 8 x 65 x 126 mm Camera only 27 2 x 60 x 96 mm WEIGHT 76 9 g without bracket and stand MAX POWER CONSUMPTION 2 W Operation Temperat...

Page 65: ...rdware Revision located on the label on the bottom of the Network Camera e g rev A1 Serial Number s n number located on the label on the bottom of the Network Camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http s...

Page 66: ...er this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option ...

Page 67: ...ng Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to and does not cover any...

Page 68: ...ntario L5N 5S2 Canada D Link will not be held responsible for any packages that are lost in transit to D Link The repaired or replaced packages will be shipped to the customer via Purolator Canada or any common carrier selected by D Link Return shipping charges shall be prepaid by D Link if you use an address in Canada otherwise we will ship the product to you freight collect Expedited shipping is...

Page 69: ...ES FOR LOSS OF GOODWILL LOSS OF REVENUE OR PROFIT WORK STOPPAGE COMPUTER FAILURE OR MALFUNCTION FAILURE OF OTHER EQUIPMENT OR COMPUTER PROGRAMS TO WHICH D LINK S PRODUCT IS CONNECTED WITH LOSS OF INFORMATION OR DATA CONTAINED IN STORED ON OR INTEGRATED WITH ANY PRODUCT RETURNED TO D LINK FOR WARRANTY SERVICE RESULTING FROM THE USE OF THE PRODUCT RELATING TO WARRANTY SERVICE OR ARISING OUT OF ANY B...

Page 70: ...installed and used in accordance with the instructions may cause harmful interference to radio communication However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interferenc...

Page 71: ...icable to products purchased outside the United States please contact the corresponding local D Link office Industry Canada Statement This device complies with RSS 210 of the Industry Canada Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesir...

Page 72: ... E Registration 72 D Link DCS 942L User Manual Version 1 0 July 21 2011 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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