D-Link DCS-5010L User Manual Download Page 45

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D-Link DCS-5010L User Manual

Section 4 - Troubleshooting

8. The images are poor quality, how can I improve the image quality?

Make sure that your computer’s display properties are set to at least 6-bit color. Using 16 or 256 colors on your computer will produce dithering

artifacts in the image, making the image look as if it is of poor quality.
You may also need to check your image settings to make sure the brightness, contrast, and other settings are set properly. For more, refer to ”Image

Setup” on page 27.

9. Why are no images available through the Web browser?

ActiveX might be disabled. If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu.

You may also need to change the security settings on your browser to allow the ActiveX plug-in to be installed. Also, check that you have the latest

version of Java installed. Java can be downloaded from

http://www.java.com

If you are using Internet Explorer with a version number 6 or lower, then you will need to upgrade your Web browser software in order to view the

streaming video transmitted by the Network Camera.

Summary of Contents for DCS-5010L

Page 1: ...User Manual Pan Tilt Day Night Network Camera DCS 5010L Version 1 0 June 13 2013 ...

Page 2: ... Manual Revision Trademarks D Link and the D Link logo are trademarks or registered trademarks of D Link Corporation or its subsidiaries in the United States or other countries All other company or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2013 by D Link Corporation All rights reserved This publication may not be reproduced in wh...

Page 3: ...rations 15 WPS Push Button Setup 16 Mounting Instructions 17 mydlink 18 Configuration 19 Using the Web Configuration Interface 19 Live Video 20 Setup 21 Wizard 21 Internet Connection Setup Wizard 22 Network Setup 24 Wireless Setup 25 Dynamic DNS DDNS 26 Image Setup 27 Video 28 Audio 29 Motion Detection 30 Mail 31 FTP 33 Time and Date 35 Day Night Mode 36 Camera Control 37 Maintenance 38 Admin 38 S...

Page 4: ...sing a power supply with a different voltage than the one included with your product will cause damage and void the warranty for this product System Requirements Computer with Microsoft Windows 8 7 Vista XP or Mac with OS X 10 6 or higher PC with 1 3 GHz or above and at least 128 MB RAM Internet Explorer 7 Firefox 12 Safari 4 or Chrome 20 or higher version with Java installed and enabled Existing ...

Page 5: ... Notebook over your local network or through the Internet via a web browser The simple installation and intuitive web based interface offer easy integration with your Ethernet Fast Ethernet or 802 11 b g n wireless network and withWireless N technology you have the freedom to place the DCS 5010L anywhere within range of your existing wireless network The DCS 5010L also comes with remote monitoring...

Page 6: ...oother more reliable video streaming over the Internet and less disk space is required to save recordings Motion Triggered Notifications and Recordings The DCS 5010L can send e mail notifications with snapshots or video clips whenever motion is detected You can customize areas of the video to monitor for motion to keep watch over specific areas of interest and have the DCS 5010L send you an e mail...

Page 7: ...7 D Link DCS 5010L User Manual Section 1 Product Overview Hardware Overview Front View Camera Lens Microphone IR LED Light Sensor Power and Link LED WPS LED Manual Focus Bezel ...

Page 8: ...8 D Link DCS 5010L User Manual Section 1 Product Overview Rear View Power Connector Ethernet Port Reset Button WPS Button ...

Page 9: ...era InstallationWizard If you do not have a mydlink enabled router use the Camera InstallationWizard to guide you through setup and initial configuration of your camera Refer to Camera Setup Wizard on page 13 Manual Hardware Installation This section shows you how to manually set up your camera however in order to use the mydlink features of your camera you will still need to run the Camera Instal...

Page 10: ...net Cable and Power Cable Use the included Ethernet cable and plug it into the camera Plug the other end into an available LAN port on your D Link Cloud Router Connect the power adapter into the power port on the back of the camera Note If you wish to use your camera wirelessly you will be able to remove the cableaftertheZeroConfigurationSetupiscompleteandplacethecamerawithin your wireless network...

Page 11: ... Make a note of the details and click Yes to add the camera to your account Step 3 Check Your mydlink Account From any computer with an Internet connection open a web browser such as Internet Explorer and log in to your mydlink account The mydlink page will check for new devices and display a New device Found notification in the bottom left corner Click the notification to continue DCS 5010L ...

Page 12: ...cable and move the camera to its intended location Yourrouter swirelesssettingshavebeenautomaticallytransferredtothecamera and no further configuration is required Your camera is now set up You can skip to mydlink on page 18 to learn more about the mydlink features of this camera or go to Configuration on page 19 for advanced configuration Note If the live image is blurry or out of focus you can m...

Page 13: ...r computer and then double click the autorun exe file Mac Users Download the Mac OS SetupWizard Open the SetupWizard file and launch the application Afterabout30seconds theSetupWizardwillopen whichwillguideyoustep by stepthroughtheinstallationprocessfromconnecting your hardware to configuring your camera and registering it with your mydlink account ClickSetupyourCloudCameratogothroughtheSetupWizar...

Page 14: ...etwork wirelessly For moreinformation referto WPS PushButtonSetup onpage16 Ifyourrouter does not support WPS you will still be able to set up your camera s wireless settings in the camera s web interface Connect the Ethernet Cable and Power Cable Use the included Ethernet cable and plug it into the camera Plug the other end into an available LAN port on your router Plug the supplied power adapter ...

Page 15: ...egree angle appears to be almost 1 meter 3 feet thick At a 2 degree angle it can appear over 14 meters 42 feet thick Position your devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may weaken the wireless signal Try to position your access points wireless ...

Page 16: ... on screen button to activate the WPS feature If you are not sure where the WPS button is on your router please refer to your router s User Manual The DCS 5010L will automatically create a secure wireless connection to your router While connecting the blue LED will flash and your camera will reboot WPS Push Button Setup WPS Button If your router supports Wi Fi Protected Setup WPS you can create a ...

Page 17: ...e screws 2 If desired the power and Ethernet cables can be concealed behind the mounting bracket Run the cables through the back of the mounting bracket securing them with the built in guides Be sure to leave enough cable length protruding from the top to allow connection to the camera 3 1 Using the supplied thumbscrew fasten the camera to the mounting bracket Connect the power and Ethernet cables...

Page 18: ...e to remotely access your camera from the www mydlink com website After signing in to your mydlink account you will see a screen similar to the following For more details on using your camera with mydlink go to the Support section of the mydlink website and check the User Manual section for your product to find the latest instruction guide for your camera s mydlink features ...

Page 19: ...ount to access your camera s configuration interface You can also access the interface locally by entering the IP address of your camera into a web browser such as Internet Explorer To log in use the User name admin and the password you created in the Installation Wizard If you did not create a password leave the password field blank After entering your password click OK Note If you are directly c...

Page 20: ...of the Setup menu Select the increment of movement for each press of a pan up down arrow on the pan tilt wheel Select the increment of movement for each press of a tilt left right arrow on the pan tilt wheel You can select the desired language for the web interface from this drop down menu Click on these buttons to adjust the level of digital zoom applied to the image Click on these buttons to tur...

Page 21: ... Setup Wizard that includes step by step instructions Otherwise you may manually configure your connection using the Manual Internet Connection Setup Note To register your camera with mydlink and enable its mydlink related features you will need to use the Camera Installation Wizard Please refer to Camera Setup Wizard on page 13 for more details ...

Page 22: ...e which connection to use select DHCP Connection Static IP Address This will allow you to manually enter your network settings for the camera Select this option if your Internet Service Provider or network administrator has provided you with a set of predefined IP addresses If you are not sure what settings to enter check with your Internet Service Provider or network administrator PPPoE Connectio...

Page 23: ...ed and scheduled at the right time Click Next to continue This page displays your configured settings Click Apply to save and activate your changes or click Back to change your settings If you have a Dynamic DNS account and would like the camera to update your IP address automatically select Enable and enter your host information Otherwise simply select Disable Click Next to continue ...

Page 24: ...server that translates names to IP addresses Secondary DNS Secondary domain name server to backup the Primary DNS IfyouneedtoconnecttotheInternetusingaPPoEconnection clickon thePPoEradiobuttonandentertheusernameandpasswordprovided to you by your Internet Service Provider or Network Administrator You may configure a second HTTP port that will allow you to connect to the camera via a standard web br...

Page 25: ...used by your wireless network In most cases you should select Infrastructure Ad Hoc is only used if your camera is directly connecting to another PC or device without the use of a router or access point Clicking this button will allow you to select an available wireless network to connect to and will fill in the necessary settings for you Select the wireless security mode used by your wireless net...

Page 26: ...e or e mail used to connect to the DDNS Enter your password used to connect to the DDNS server This allows you to specify the periodic update time for the DDNS address Enable Server Address Host Name User Name Password Timeout Dynamic DNS DDNS This section allows you to configure the DDNS setting for your camera DDNS will allow all users to access your camera using a domain name instead of an IP a...

Page 27: ...f the camera is installed upside down Flip Image and Mirror should both be checked Allows you to adjust the brightness level Select a setting between 5 and 5 Allows you to adjust the contrast level Select a setting between 5 and 5 Allows you to adjust the saturation level Select a setting between 5 and 5 Enable Antiflicker Flip Image Mirror Brightness Control Contrast Control Saturation Control Th...

Page 28: ...formats 640x480 320x240 and 160x112 Higher settings offer better quality but will require more bandwidth to stream Select the desired bit rate for the video A higher bit rate will increase image quality but will require more bandwidth to stream Select the frame rate FPS to use for the video stream Higher settings offer better quality but will require more bandwidth to stream Select one of five lev...

Page 29: ...section allows you to adjust the audio settings for your camera Note Please wait a few seconds for the camera to adjust the audio after making changes Audio Settings Volume Settings You may Enable or Disable the camera audio feed Select the desired volume percentage level ...

Page 30: ...P on page 33 for more details Motion Detection Time Sensitivity Detection Areas Select whether you want to enable or disable the motion detection feature of your camera Specify whether you want to Always have motion detection enabled or according to a Schedule that you define Specify the amount of difference required to determine whether there was motion Use your mouse to click on the areas of the...

Page 31: ...address If you are not sure what settings to use check with your e mail service provider For example if you want to use Gmail with SSL TLS for e mail notifications you can follow the setup procedure as below Step 1 Enter smtp gmail com in SMTP Server Address Step 2 Change the SMTP server port number from 25 to 465 Step 3 Enter your gmail e mail address in Sender E mail Address Step 4 Enter the des...

Page 32: ...d like the camera to email images only when motion is detected You can choose whether to email a snapshot immediately or email 6 snapshots together with 3 frames before and after motion was detected You can also set the Frame interval time to specify how far apart the snapshots should be This sets the limit for how frequently email notifications will be sent This can be set from 1 to 65535 seconds...

Page 33: ...firewall This section allows you to configure your camera to send snapshots and video clips to an FTP server Enable the uploading of images to an FTP server Image Frequency Base File Name Enabling this will allow snapshots to be uploaded in different ways Choosing Always will upload snapshots continuously based on the Image Frequency specified Choosing Schedule will allow you to schedule when to s...

Page 34: ... Suffix will add a number to the end of the snapshot file name up to the number you specify after which the oldest files will be overwritten Enabling this will allow video clips to be uploaded to your FTP server in various ways Choosing Always will upload video continuously based on the Video Limit specified below Choosing Schedule will allow you to schedule when to start and stop the uploading of...

Page 35: ... its clock automatically from an NTP server Select the NTP server closest to you and select whether you want to apply daylight saving corrections If Synchronize NTP Server is disabled you can set the date and time manually You can also click on CopyYourComputer sTimeSettings to automatically set the date and time based on your computer s settings This section allows you to configure the settings o...

Page 36: ...illuminators to allow for clear black and white video in dark areas with little or no light Auto Manual Always Day Mode Always Night Mode Day Mode Schedule This mode will automatically switch between Day and Night mode based on the amount of available lighting This mode allows you to manually switch between modes through the Live Video page This sets the camera to always use Day mode This sets the...

Page 37: ...tion whenever the Home button in the center of the pan tilt wheel is clicked Clicking on this button returns the Home location to the factory default setting Select the increment of movement for each press of a pan up down arrow on the pan tilt wheel Select the increment of movement for each press of a tilt left right arrow on the pan tilt wheel The camera allows you to specify up to 24 pre determ...

Page 38: ...LED Disabling the LED function may be useful if you want to make the camera less obvious Select Enable to enable user access control or Disable to allow only the administrator account to access the camera Select Enable to allow access to the current camera snapshot via the web address indicated Select Enable to allow the current time to be added to the camera video and select a color to use for th...

Page 39: ...ick the Save Configuration button to save the current camera configuration to your local PC To load a previously saved configuration click the Browse button select your saved configuration file then click the Restore Configuration From File button Click the Restore Factory Defaults button to reset all settings back to the factory defaults Please note that this will erase any changes you have made ...

Page 40: ...atest firmware from the D Link Support Page to your local hard drive Click the Browse button and select the firmware file then click the Upload button to start the firmware upgrade Warning The firmware upgrade process must not be interrupted or the camera may be damaged When upgrading firmware do not unplug the camera or your PC or close your web browser until the process is complete It is also hi...

Page 41: ...41 D Link DCS 5010L User Manual 41 Section 3 Configuration Status Device Info This section displays all the detailed information about your device and network settings ...

Page 42: ...42 D Link DCS 5010L User Manual 42 Section 3 Configuration Active User This page lists all the active users information including the User Name IP address and the time that camera access began ...

Page 43: ...o Appendix A your router can get a public IP address your router s firmware has been upgraded to the latest version you have tried rebooting your router by unplugging it then plugging it back in After checking the above items you can click the Retry button to refresh the summary screen to see if Remote Access has been enabled 2 What can I do if I forget the password for my camera s web configurati...

Page 44: ...etwork device such as a hub or switch utilized by the Network Camera is not functioning properly Please confirm the power for the devices are well connected and functioning properly If you are using a wireless connection to connect the camera be aware of the range limitations of the wireless N standard Most wireless N devices have a maximum indoor range of around 70 metres 230 feet Also be aware t...

Page 45: ...perly For more refer to Image Setup on page 27 9 Why are no images available through the Web browser ActiveX might be disabled If you are viewing the images from Internet Explorer make sure ActiveX has been enabled in the Internet Options menu You may also need to change the security settings on your browser to allow the ActiveX plug in to be installed Also check that you have the latest version o...

Page 46: ... Client DDNS Client Dyndns and D Link SMTP Client FTP Client HTTP Server PPPoE UPnP Port Forwarding LLTD BUILT IN PROTOCOL 10 100 BASE TX Fast Ethernet 802 11b g n WLAN WIRELESS CONNECTIVITY 802 11b g n Wireless with WEP WPA WPA2 security WPS WIRELESS TRANSMIT OUTPUT POWER TYPICAL 11b 16 dbm 11g 11n 12 dbm SDRAM 64 MB FLASH MEMORY 8 MB RESET BUTTON Reset to factory default VIDEO CODECS H 264 MJPEG...

Page 47: ...o 4x 3A CONTROL AGC Auto Gain Control AWB Auto White Balance AES Auto Electronic Shutter POWER Input 100 240 V AC 50 60 Hz Output 12 V DC 1 A DIMENSIONS W X D X H Camera Only 102 35 x 101 27 x 133 6 mm 4 03 x 3 99 x 5 26 inches Camera Including Mounting Bracket 102 35 x 101 27 x 230 0 mm 4 03 x 3 99 x 9 06 inches WEIGHT Device 292 4 grams 0 64 lbs Mounting Bracket 60 8 grams 0 13 lbs MAX POWER CON...

Page 48: ...ardware Revision located on the label on the bottom of the Network Camera e g rev A1 Serial Number s n number located on the label on the bottom of the Network Camera You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 453 5465 Internet Support http ...

Page 49: ...der this Limited Warranty will be at D Link s option to repair or replace the defective Hardware during the Warranty Period at no charge to the original owner or to refund the actual purchase price paid Any repair or replacement will be rendered by D Link at an Authorized D Link Service Office The replacement hardware need not be new or have an identical make model or part D Link may at its option...

Page 50: ... for the non conforming Software will be refunded by D Link provided that the non conforming Software and all copies thereof is first returned to D Link The license granted respecting any Software for which a refund is given automatically terminates Non Applicability of Warranty The Limited Warranty provided hereunder for Hardware and Software portions of D Link s products will not be applied to a...

Page 51: ...y product that is not packaged and shipped in accordance with the foregoing requirements or that is determined by D Link not to be defective or non conforming Submitting A Claim Canada The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer shall submit a claim to D ...

Page 52: ...0AM 9 00PM EST What Is Not Covered The Limited Warranty provided herein by D Link does not cover Productsthat inD Link sjudgment havebeensubjectedtoabuse accident alteration modification tampering negligence misuse faultyinstallation lack of reasonable care repair or service in any way that is not contemplated in the documentation for the product or if the model or serial number has been altered t...

Page 53: ...LE REMEDY FOR A BREACH OF THE FOREGOING LIMITED WARRANTY IS REPAIR REPLACEMENT OR REFUND OF THE DEFECTIVE OR NONCONFORMING PRODUCT THE MAXIMUM LIABILITY OF D LINK UNDERTHISWARRANTY IS LIMITEDTOTHE PURCHASE PRICE OFTHE PRODUCT COVERED BYTHEWARRANTY THE FOREGOING EXPRESS WRITTEN WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ANY OTHER WARRANTIES OR REMEDIES EXPRESS IMPLIED OR STATUTORY Gov...

Page 54: ...na Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate this equipment This ...

Page 55: ...e and 2 this device must accept any interference received including interference that may cause undesired operation IMPORTANT NOTE Radiation Exposure Statement This equipment complies with Canada radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum distance 20cm between the radiator and your body This device has been desig...

Page 56: ... DCS 5010L User Manual Appendix D Registration Version 1 0 June 13 2013 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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