D-Link DAP-3860, User Manual

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Chapter 6 Troubleshooting 57
Chapter 6 Troubleshooting
This chapter provides troubleshooting procedures for basic problems with the DAP-3860. For warranty
assistance, contact your service provider or distributor for the process.
Q 1. What if my DAP-3860 fails to connect to the remote one?
• Ethernet Link : Check the availability of power to the bridge by observing the LED status on the
power injector or on top of the RJ-45 Jack of the unit.
- Green: The DAP-3860 is connecting to the backhaul network.
- Off: The DAP-3860 disconnects from the wired network, check whether the power cord and
Ethernet cables to the network and bridge are correctly connected.
• Basic Configurations : Mismatched basic settings among bridges are the most common cause
of connectivity fail. If the bridge does not associate with a remote bridge, check whether in each
device are identical.
• Security Settings : Remote bridges attempting to authenticate to your DAP-3860 must support
the same security options configured in your bridge, such as WEP and AES. If your bridge fails to
associate with others, check whether the security settings are the same as your bridge settings.
• Antenna Alignment : If the methods above are all checked to be correct, you can observe and
verify antenna alignment with RSSI value.
Q 2. What if I would like to reset the unit to default settings?
You may restore factory default settings in “ Configuration File ” from “ Administrator Settings ”
Q 3. What if I would like to download and restore my configuration settings?
You may download by generating a configuration file or upload the settings you have backed up
previously in “ Configuration File ” from “ Administrator Settings ”.