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D-Link DAP-1316-ES User Manual

Section 5 - Troubleshooting

Troubleshooting

This chapter provides solutions to problems that can occur during the installation and operation of the DAP-1320.  Read the 

following descriptions if you are having problems. The examples below are illustrated in Windows® XP.  If you have a different 

operating system, the screenshots on your computer will look similar to the following examples.

1. Why can’t I access the web-based configuration utility?

When entering the IP address of the Wireless N300 POE Bridge (dlinkap.local for example), you are not connecting to a website 

nor do you have to be connected to the Internet. The device has the utility built-in to a ROM chip in the device itself. Your 

computer must be on the same IP subnet to connect to the web-based utility. 

•  Make sure you have an updated Java-enabled web browser. We recommend the following: 

 

• Internet Explorer 7 or later

• Firefox 12.0 or later

• Safari 4 or later
• Google Chrome 20.0 or later

•  Make sure that you are connected to the same wireless network which is listed on the base of the DAP-1316-ES. If you have 

an active wired LAN Ethernet connection, try temporarily unplugging the Ethernet cable from the computer you are using, 

as this may eliminate possible conflicts from having two simultaneous connections on the same computer. 

•  Disable any Internet security software running on the computer. Software firewalls such as ZoneAlarm, BlackICE, Sygate, 

Norton Personal Firewall, and Windows

®

 XP firewall may block access to the configuration pages. Check the help files included 

with your firewall software for more information on disabling or configuring it.

Summary of Contents for DAP-1316-ES

Page 1: ...DAP 1316 ES User Manual Wireless N300 POE Bridge Version 1 0 09 29 2014 ...

Page 2: ...any or product names mentioned herein are trademarks or registered trademarks of their respective companies Copyright 2014 by D Link Corporation All rights reserved This publication may not be reproduced in whole or in part without prior expressed written permission from D Link Systems Inc This purpose of this product is to create a constant network connection for your devices As such it does not ...

Page 3: ...lation Factors 7 Setting Up Your DAP 1316 ES 8 Web based Configuration 9 Home Screen 10 Wi Fi Settings 12 Maintenance 13 Admin 13 System 14 Upgrade 15 Connect to a Wireless Network 16 Windows 8 16 WPA WPA2 16 Windows 7 18 WPA WPA2 18 Windows Vista 21 WPA WPA2 22 Windows XP 24 WPA WPA2 25 Troubleshooting 27 Wireless Basics 29 Tips 30 Technical Specifications 31 GPL Code Statement 32 Safety Statemen...

Page 4: ...ink DAP 1316 ES User Manual Section 1 Product Overview Introduction Package Contents DAP 1316 ES Wireless N300 POE Bridge If any of the above items are missing from your package please contact your reseller ...

Page 5: ...802 11b wireless clients devices Web based Configuration Utility Requirements Computer or Mobile Device with the following A Windows Macintosh Android or Linux based operating system Wireless adapter or Wi Fi functionality Browser Requirements Internet Explorer 7 or later Firefox 12 0 or later Safari 4 or later Google Chrome 20 0 or later System Requirements ...

Page 6: ...AP 1316 ES to an uplink router by pressingWPS button and manage the administrative settings Compatibility The DAP 1316 ES is still fully compatible with the IEEE 802 11g b standards so it can still connect with your older 802 11g b devices Latest Wireless Network Security and Encryption Supports wireless security features to provide secure connection between DAP 1316 ES and uplink router Support f...

Page 7: ...nk router for internet access and supports IEEE802 3af PoE feature to power on PD device You can quick setup uplink connection by using WPS button or you can configure DAP 1316 ES wirelessly by connect to default SSID and password management only will disable downlink after setup completely Camera Wireless Router Internet DAP 1316 ES ...

Page 8: ...Red Solid Power on process During FW upgrade Green Blinking During WPS processing Solid The uplink is establish and IP is not provisioned Orange Blinking The uplink is not establish and IP is not provisioned None Off The device is power off 1 1 LED Indicator This indicates the current status of the DAP 1316 ES as detailed in the table below ...

Page 9: ...ew Hardware Overview Side and Bottom 1 WPS Button Pressing the WPS button for 1 second allows you to connect with Wi Fi clients using Wi Fi Protected Setup 2 Reset Button Pressing the reset button will reset the DAP 1316 ES to the factory default settings 1 2 ...

Page 10: ...meters thick 1 5 feet appears to be almost 1 meter 3 feet thick At a 2 degree angle it can appear over 14 meters 45 feet thick Position devices so that the signal will travel straight through a wall or ceiling instead of at an angle for better reception 3 Building materials make a difference A solid metal door or aluminum studs may have a negative effect on range Try to position access points wire...

Page 11: ...password for your DAP 1316 ES device Thesedetailsareprintedonthespecificationstickeronthe backside of the device Using your computer or mobile device s Wi Fi connection utility connect to the SSID of your DAP 1316 ES and enter the password If you are unsure of how to connect to a wireless network please refer to Connect to aWireless Network onpage32 orconsultyourdevice susermanual Onceconnected yo...

Page 12: ...he DAP 1316 ES wirelessly using the Wi Fi name SSID andpasswordlocatedonyourWi FiConfigurationCard Then open a web browser and enter http dap 1316 es local in the address bar You can also use the IP address http 192 168 0 60 The configuration interface will open and you can configure the various settings for the DAP 1316 ES If you have not yet configured and uplink network the home screen will sho...

Page 13: ...ntstatusofdevices connected to the DAP 1316 ES A green check between devices indicates that there is an active connection A red cross indicates that there is no connection present or there is a connection error At any time you can click on the device images on the home screen to view the current status of each device ...

Page 14: ... IfthereisnoconnectionbetweentheDAP 1316 ESandtheuplink router you can click on the uplink router icon to search for an available uplink router You can view the details of both the uplink router network and the extendedWi Fi network by clicking on the DAP 1316 ES icon ...

Page 15: ...cted WEP or WPA WPA2 you will be required to enter the password or security key for the network you are attempting to join YoucanalsouseWPStoconnectyourwirelessdevicestothe DAP 1316 ES s extended network For further information on how to do this please refer to Connecting a Wireless Client on page 31 ClickSave tosavethesettingsandreturntothehomepage Wireless Mode Wi Fi Network Name SSID Security P...

Page 16: ...r account used to configure the DAP 1316 ES You can also enable graphical authentication CAPTCHA on this page To access this page click on the Management drop down menu at the top of the page and select Admin Click Save at any time to save the changes you have made on this page Enter the Admin password Admin Password Maintenance Admin ...

Page 17: ...actory default settings This will erase all currently stored settings Click Reboot to reboot the DAP 1316 ES Save Settings To Local Hard Drive Load Settings From Local Hard Drive Restore to Factory Default Settings Reboot the Device System This page allows you to save or restore your system configuration reset or reboot the DAP 1316 ES To access this page click on the Management drop down menu at ...

Page 18: ...e firmware file on your local device and perform a manual firmware upgrade Firmware Information Upgrade Firmware Firmware and language upgrades may be provided for the DAP 1316 ES in future You can check for and upgrade your firmware and language pack on this page To access this page click on the Management drop down menu at the top of the page and select Upgrade Click Save at any time to save the...

Page 19: ...r If you are joining an existing network you will need to know the security key Wi Fi password being used To join an existing network locate the wireless network icon in the taskbar next to the time display Wireless Icon Clicking on this icon will display a list of wireless networks which are within connecting proximity of your computer Select the desired network by clicking on the network name Co...

Page 20: ...rk Enter the password into the box and click Next If you wish to useWi Fi Protected Setup WPS to connect to the router you can also press the WPS button on your router at this point to enable the WPS function When you have established a successful connection with a wireless network the word Connected will appear next to the name of the network to which you are connected ...

Page 21: ...your wireless router or access point before configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 1 Click on the wireless icon in your system tray lower right corner 2 The utility will display any available wireless networks in your area Wireless Icon WPA WPA2 ...

Page 22: ...ould like to connect to and click the Connect button If you get a good signal but cannot access the Internet check your TCP IP settings for your wireless adapter Refer to the Networking Basics section in this manual for more information 4 The following window appears while your computer tries to connect to the router ...

Page 23: ...r the same security key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connectionfails pleaseverifythatthesecuritysettingsarecorrect The key or passphrase must be exactly the same as on the wireless router ...

Page 24: ...e Windows Vista utility as seen below Right clickonthewirelesscomputericoninyoursystemtray lower right corner next to the time Select Connect to a network If you receive the Wireless Networks Are Available bubble click on the center of the bubble to access the utility or The utility will display any available wireless networks in your area Click on a network displayed using the SSID and click Conn...

Page 25: ...configuring your wireless adapter If you are joining an existing network you will need to know the security key or passphrase being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 Open theWindowsVista Wireless Utility by right clicking on the wireless computer icon in your system tray lower right corner of screen Select Connect to a network ...

Page 26: ...e same security key or passphrase that is on your router and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the security settings are correct The key or passphrase must be exactly the same as on the wireless router ...

Page 27: ... option similar to theWindows XP utility as seen below Right clickonthewirelesscomputericoninyoursystemtray lower right corner next to the time Select View AvailableWireless Networks If you receive the Wireless Networks Detected bubble click on the center of the bubble to access the utility or Theutilitywilldisplayanyavailablewirelessnetworksinyourarea Click on a network displayed using the SSID a...

Page 28: ...your wireless adapter If you are joining an existing network you will need to know the WPA key being used 2 Highlight the wireless network SSID you would like to connect to and click Connect 1 OpentheWindows XPWirelessUtilitybyright clickingonthe wireless computer icon in your system tray lower right corner of screen Select View AvailableWireless Networks WPA WPA2 ...

Page 29: ...sNetworkConnectionboxwillappear EntertheWPA PSK passphrase and click Connect It may take 20 30 seconds to connect to the wireless network If the connection fails please verify that the WPA PSK settings are correct The WPA PSK passphrase must be exactly the same as on the wireless router ...

Page 30: ...ur computer must be on the same IP subnet to connect to the web based utility Make sure you have an updated Java enabled web browser We recommend the following Internet Explorer 7 or later Firefox 12 0 or later Safari 4 or later Google Chrome 20 0 or later Make sure that you are connected to the same wireless network which is listed on the base of the DAP 1316 ES If you have an active wired LAN Et...

Page 31: ...uplink router you can try accessing the web interface using the default IP address http 192 168 0 50 If you still cannot access the configuration unplug the extender from the power outlet for at least 10 seconds and plug it back in Wait about 30 seconds and try accessing the configuration If you have multiple computers try connecting using a different computer 2 What can I do if I forgot my passwo...

Page 32: ...sLANsareusedincreasinglyinbothhomeandofficeenvironments andpublicareassuchasairports coffeeshops and universities Innovative ways to utilize WLAN technology are helping people to work and communicate more efficiently Increased mobility and the absence of cabling and other fixed infrastructure have proven to be beneficial for many users Wireless users can use the same applications they use on a wir...

Page 33: ...ignal can be dispersed more easily If you have a large home or usage area you may need several extenders in order to achieve optimal coverage Eliminate Interference Place home appliances such as cordless telephones microwaves and televisions as far away as possible from the extender This can significantly reduce any interference that the appliances might cause since they operate on same frequency ...

Page 34: ...i Fi Protected Access WPA WPA2 WPS PBC Wired Equivalent Privacy WEP 64 128 bit Device Management Web UI Diagnostic LEDs Status WPS Operating Temperature 0 to 40 C 32 to 104 F Operating Humidity 0 to 90 non condensing Power Input AC 110 240 V Maximum Power Consumption 28 W Certifications EMI EMC FCC UL Dimensions 110mm x 70mm x 45mm 62mm with plug Weight 69 grams 0 152 lb 1 Frequency range varies d...

Page 35: ...GPL code and the LGPL code for this product and the terms of the GPL and LGPL WRITTEN OFFER FOR GPL AND LGPL SOURCE CODE Where such specific license terms entitle you to the source code of such software D Link will provide upon written request via email and or traditional paper mail the applicable GPL and LGPLsource code files via CD ROM for a nominal cost to cover shipping and media charges as al...

Page 36: ...ilities to respect the freedom of others For example if you distribute copies of such a program whether gratis or for a fee you must pass on to the recipients the same freedoms that you received You must make sure that they too receive or can get the source code And you must show them these terms so they know their rights Developers that use the GNU GPL protect your rights with two steps 1 assert ...

Page 37: ...esulting work is called a modified version of the earlier work or a work based on the earlier work A covered work means either the unmodified Program or a work based on the Program To propagate a work means to do anything with it that without permission would make you directly or secondarily liable for infringement under applicable copyright law except executing it on a computer or modifying a pri...

Page 38: ...and so on of the specific operating system if any on which the executable work runs or a compiler used to produce the work or an object code interpreter used to run it The Corresponding Source for a work in object code form means all the source code needed to generate install and for an executable work run the object code and to modify the work including scripts to control those activities However...

Page 39: ...opyright Those thus making or running the covered works for you must do so exclusively on your behalf under your direction and control on terms that prohibit them from making any copies of your copyrighted material outside their relationship with you Conveying under any other circumstances is permitted solely under the conditions stated below Sublicensing is not allowed section 10 makes it unneces...

Page 40: ...er section 7 This requirement modifies the requirement in section 4 to keep intact all notices c You must license the entire work as a whole under this License to anyone who comes into possession of a copy This License will therefore apply along with any applicable section 7 additional terms to the whole of the work and all its parts regardless of how they are packaged This License gives no permis...

Page 41: ...dividual copies of the object code with a copy of the written offer to provide the Corresponding Source This alternative is allowed only occasionally and noncommercially and only if you received the object code with such an offer in accord with subsection 6b d Convey the object code by offering access from a designated place gratis or for a charge and offer equivalent access to the Corresponding S...

Page 42: ...fered with solely because modification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Correspon...

Page 43: ...yright permission Notwithstanding any other provision of this License for material you add to a covered work you may if authorized by the copyright holders of that material supplement the terms of this License with terms a Disclaiming warranty or limiting liability differently from the terms of sections 15 and 16 of this License or b Requiring preservation of specified reasonable legal notices or ...

Page 44: ...he above requirements apply either way 8 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically terminate your rights under this License including any patent licenses granted under the third paragraph of section 11 However if you cease all violation of this License the...

Page 45: ... modify and propagate that work subject to this License You are not responsible for enforcing compliance by third parties with this License An entity transaction is a transaction transferring control of an organization or substantially all assets of one or subdividing an organization or merging organizations If propagation of a covered work results from an entity transaction each party to that tra...

Page 46: ...t or covenant not to sue for patent infringement To grant such a patent license to a party means to make such an agreement or commitment not to enforce a patent against the party If you convey a covered work knowingly relying on a patent license and the Corresponding Source of the work is not available for anyone to copy free of charge and under the terms of this License through a publicly availab...

Page 47: ... infringement that may otherwise be available to you under applicable patent law 12 No Surrender of Others Freedom If conditions are imposed on you whether by court order agreement or otherwise that contradict the conditions of this License they do not excuse you from the conditions of this License If you cannot convey a covered work so as to satisfy simultaneously your obligations under this Lice...

Page 48: ...itional or different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 15 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATEDINWRITINGTHECOPYRIGHTHOLDERSAND OROTHERPARTIESPROVIDETHEPROGRAM ASIS WITHOUTWARRANTYOF ANYKIND EITH...

Page 49: ...anty and limitation of liability provided above cannot be given local legal effect according to their terms reviewingcourtsshallapplylocallawthatmostcloselyapproximatesanabsolutewaiverofallcivilliabilityinconnection with the Program unless a warranty or assumption of liability accompanies a copy of the Program in return for a fee ...

Page 50: ...rect the interference by one of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help FCC Caution Any changes or modifications not expressly approved by the p...

Page 51: ...tes 1 l appareil ne doit pas produire de brouillage et 2 l utilisateur de l appareil doit accepter tout brouillage radioélectrique subi même si le brouillage est susceptible d en compromettre le fonctionnement Radiation Exposure Statement This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment This equipment should be installed and operated with minimum ...

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