D-Link D DPH-50U DPH-50U Page 43 User Manual Download

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D-Link DPH-50U User Manual

3. DPH-50U does not appear to be responding to incoming calls

There.are.several.reasons.why.DPH-50U.may.not.function.

•.DPH-50U.may.not.work.properly.with.some.4.wire.(multiline).phones
•.Make.sure.the.DPH-50U.is.connected.to.the.PC.and.DPH-50U.software.

is.running.(blue.phone.icon.in.the.System.Tray).

•.Make.sure.the.handset.is.connected.to.the.phone.jack.on.the.DPH-50U.

and.not.the.line.jack

•.If. the. Skype

™

. application. was. terminated. for. any. reason. while. the. .

DPH-50U. software. was. running,. you. will. need. to. exit. the. DPH-50U.
software.and.then.restart.it.

•.Some.telephone.handsets.require.a.battery.to.be.installed.in.order.to.ring..

If.your.handset.supports.a.battery,.make.sure.there.is.a.battery.installed.
and.that.the.battery.is.not.depleted.

4. Cannot hear dial-tone when I pick up the handset connected to the DPH-50U

Check.to.make.sure.that.the.handset.is.connected.to.the.correct.jack.on.the.DPH-50U

5. Cannot hear the Skype

™

call in telephone handset

Check.to.make.sure.that.Skype

™

.is.configured.to.use.the.D-Link.Audio.device.as.it’s.

Audio.In.and.Audio.Out.Sound.Device.

Select.

Options

.from.the.Skype

™

.Tools.Menu.as.shown.below.

Summary of Contents for D DPH-50U DPH-50U

Page 1: ......

Page 2: ...5 Testing the Connection 25 Setting Up Skype Speed Dial 28 Making and Receiving Calls 30 Switching Between VoIP and Regular Calls 31 Conference Call Between VoIP and Regular Calls 31 Forwarding Calls 32 Toll Bypass 34 Skype Voicemail 36 Call Recorder 37 Answering Machine 38 Changing the Default Settings 39 Disabling DPH 50U 40 Uninstall the Software 40 Installing a New Version 41 Troubleshooting 4...

Page 3: ...your standard telephone Forward Skype calls to your mobile phone Make Skype calls from your mobile phone even when you are away from your computer Switch between a Skype call and a regular phone call Please view the readme txt that is installed with the DPH 50U driver It lists any known issues that may exist Introduction The DPH 50U package includes the following note that your particular hardware...

Page 4: ...ternet service is recommended PC with the following minimum specifications 400MHz processor or higher Windows 2000 or XP Available USB port 1 0 1 1 or 2 0 Skype version 1 1 079 or higher must be installed 128MB RAM 8MB available hard disk space CD ROM drive to install DPH 50U software from the supplied CD Note The DPH 50U Skype USB Phone Adapter must be connected directly to the PC USB port or to ...

Page 5: ...t the DPH 50U to the wall jack 7 Use your DPH 50U to make and receive Skype calls Note that this is optional and only required for making receiving PSTN phone calls If Skype is not already installed on your computer insert CD and install Skype or visit http www skype com to download the latest copy of Skype software Please follow the instructions there to install Skype Verify that Skype is working...

Page 6: ...ser Manual You will see the End User License Agreement Click Next to Continue Click Accept to Continue Select the application target folder by clicking the Browse button Click Next to Continue Windows 2000 Installation ...

Page 7: ...D Link DPH 50U User Manual Connect the USB cable to the D Link USB Phone Adapter USB port as shown below Click Install Click Finish ...

Page 8: ...ted to a USB port on your computer as shown below Note The D Link USB Phone Adapter MUST not be connected to a bus powered USB hub If the Found New Hardware Wizard window appears click Next Select Search for a suitable driver for my device recommended Click Next Click Next ...

Page 9: ...D Link DPH 50U User Manual Select Specify a location Click Next Click OK Leave the default value intact do not select the Browse button Click Next ...

Page 10: ...D Link DPH 50U User Manual 10 Click Finish Click Next Select Search for a suitable driver for my device recommended Click Next ...

Page 11: ...D Link DPH 50U User Manual 11 Select Specify a location Click Next Click OK Leave the default values intact do not select the Browse button Click Next ...

Page 12: ...D Link DPH 50U User Manual 12 Click Yes Click Finish Click Yes ...

Page 13: ...lephone icon on the right in your system tray as shown below The telephone icon indicates that the DPH 50U software is installed and that you can start making calls via the DPH 50U Skype USB Phone Adapter You will see a new program group named D Link USB VoIP Adapter accessed from Start All Programs D Link USB VoIP Adapter DLinkMonitor as shown below Continue to page 23 Telephone Installation ...

Page 14: ...er Manual 14 You will see the End User License Agreement Click Next to Continue Click Accept to Continue Select the application target folder by clicking the Browse button Click Next to Continue Windows XP Installation ...

Page 15: ...D Link DPH 50U User Manual 15 Connect the USB cable to the D Link USB Phone Adapter USB port as shown below Click Install Click Finish ...

Page 16: ...d of the USB cable must be connected to a USB port on your computer as shown below Note The D Link USB Phone Adapter MUST not be connected to a bus powered USB hub You will see the Found New Hardware Wizard window appear Click Next Click Finish ...

Page 17: ...D Link DPH 50U User Manual 17 Click Next Another Found New Hardware Wizard window will appear click Next Click Continue Anyway Click Finish ...

Page 18: ...ftware is installed and that you can start making calls via the DPH 50U Skype USB Phone Adapter You will see a new program group named D Link USB VoIP Adapter accessed from Start All Programs D Link USB VoIP Adapter DLinkMonitor as shown below You may receive an Another program wants to use Skype message Click allow this program to use Skype Click OK Continue to page 23 Telephone Installation ...

Page 19: ...r Manual 19 You will see the End User License Agreement Click Next to Continue Click Accept to Continue Select the application target folder by clicking the Browse button Click Next to Continue Windows Vista Installation ...

Page 20: ...ect the USB cable to the D Link USB Phone Adapter USB port as shown below Click Install Click Install this driver software anyway Click Finish This screen will pop up twice be sure to click Install this driver software anyway both times ...

Page 21: ... to a USB port on your computer as shown below Note The D Link USB Phone Adapter MUST not be connected to a bus powered USB hub You will see the Found New Hardware Wizard window appear Select Locate and install driver software recommended If another window appears click Continue ...

Page 22: ...ou should see a new telephone icon on the right in your system tray as shown below The telephone icon indicates that the DPH 50U software is installed and that you can start making calls via the DPH 50U Skype USB Phone Adapter You will see a new program group named D Link USB VoIP Adapter accessed from Start All Programs D Link USB VoIP Adapter DLinkMonitor as shown below ...

Page 23: ...ow Connect a telephone cable between the DPH 50U Line port and a wall jack as shown below Note that this is only required for making regular phone calls or for forwarding Skype calls to your mobile or other off site phone or for toll bypass applications Your final configuration should resemble the following Telephone Installation ...

Page 24: ... off site phone or for toll bypass applications If the DPH 50U Agent is not running i e no blue telephone in the system tray make sure the DPH 50U Skype USB Phone Adapter is connected to the PC and start the DPH 50U as shown below Start All Programs D Link USB VoIP Adapter DLinkMonitor Configuration You may see the following screen select the option Allow this program to use Skype and press the OK...

Page 25: ... or Skype is not running then the telephone icon will be red as shown below Skype provides a useful feature to test your connection It is called Echo123 If you send callme in a chat with echo123 the echo123 service will call you and let you leave a message which will be played back to you This will help you verify that the DPH 50U D Link driver and the telephone are all connected and installed pro...

Page 26: ...nk DPH 50U User Manual 26 When Echo Sound Test Service appears in the list highlight it and click Add Selected Contact Enter echo123 and then click the Search button Click the button to open the chat window ...

Page 27: ...to leave a message which will be played back immediately This will help you verify that the DPH 50U D Link driver and the telephone handset are all connected and installed properly When the test concludes you can press OK on the following screen When the following chat screen appears type callme and then press the Enter key on your keyboard Echo123 will now be in your list of contacts ...

Page 28: ...tion describes how to setup speed dials in Skype This is required in order to use a DPH 50U connected handset to dial to a Skype contact It is not required for making SkypeOut calls using a DPH 50U connected handset Setting Up Skype Speed Dial Right click on the desired contact as shown below and select Assign Speed Dial ...

Page 29: ...D Link DPH 50U User Manual 29 You will now see an indication that the Skype contact has a speed dial associated with them as shown below ...

Page 30: ...Dial the speed dial number e g 22 4 Press the asterisk key to initiate call Examples PSTN mode 22 VoIP mode 22 Making SkypeOut calls 1 Pick up the handset 2 Press on the phone to switch to VoIP Skype mode 3 Dial SkypeOut recommended dialing sequence 00 country code telephone number 4 Press the asterisk key to initiate call Examples PSTN mode 00 1 617 555 1212 VoIP mode 00 1 617 555 1212 Note In or...

Page 31: ... it has alphanumeric CLID display 3 Press 1 to hold current Skype SkypeOut call and switch to incoming PSTN calls 4 Press 1 again to switch back to PSTN caller and hold incoming Skype SkypeOut calls While on a regular PSTN call you may receive a Skype SkypeIn call 1 DPH 50U will indicate an incoming call with an audible tone 2 You can observe the Skype username on your phone if it has alphanumeric...

Page 32: ...er telephone number such as your mobile phone It can also forward incoming telephone calls to a Skype or SkypeOut call Right click on the Skype Agent blue telephone icon in the System Tray and select Configure as shown below Forwarding Calls You will see the DPH 50U configuration screen as shown below ...

Page 33: ...he Skype User without the key or enter the SkypeOut number e g 0016175551212 Enter the phone number you want to forward to Click the Call handling tab to see the Call Forwarding parameters In order to forward incoming Skype calls to a telephone number such as your mobile phone change the Skype to Phone Line settings as follows Select Call Foward Select the number of rings before the forwarding tak...

Page 34: ...pe to the computer that the DPH 50U is connected to and make a low cost local call over the PSTN line This is useful if you are traveling abroad and want to make a low cost local call in the geographical location that the DPH 50U is in Right click on the Skype Agent blue telephone icon in the System Tray and select Configure as shown below Toll Bypass Check the Call Forward checkbox Select the num...

Page 35: ...e PIN code followed by 4 Following the user may dial to any PSTN number dialed number should be followed by 5 If the user does not enter any digit within 10 sec an illegal PIN code or no PIN code within 30 sec the call would be Fowarded to PSTN number if Call Fowarding Skype PSTN is also enabled Disconnected if Call Forward Skype PSTN is disabled 6 The PIN code is a user configurable number 4 to 8...

Page 36: ...corded messages will play sequentially 7 Once the voice message is played you will hear the following message 8 At the end of the last message you will hear There are no more messages If you did not press a button you will be returned to step 5 To exit voicemail mode press or place the attached telephone in the handset i e on hook In either case the currently playing message will be stopped Skype ...

Page 37: ...ings will be stored by pressing the button with three dots immediately to the right of the location field The folder containing the recordings can be accessed by clicking the Open Folder button With the location folder open you can access the individual recordings Recordings are named according to the following naming convention year _ month _ day _ hour _ min _ second wav For example 2007_4_6_12_...

Page 38: ...all Recorder screen by selecting one of the following Record All Calls all calls will be recorded THE RECORDER IS STORING FILES TO YOUR HARD DISK DRIVE D LINK IS NOT RESPONSIBLE FOR ANY ISSUES THAT ARISE FROM USING THE VOICE RECORDING FUNCTION D LINK IS NOT REPSONSIBLE FOR ANY LEGAL ISSUES THAT MAY ARISE FROM RECORDING PHONE CALLS Answering Machine The DPH 50U will serve as a full answering machin...

Page 39: ...ming Skype call or to switch from a Skype call to an incoming regular phone call The Conference Key Sequence while on a Skype call and you receive a regular call or while on a regular call and you receive a Skype call press these keys conference together the two calls Click the Restore Defaults button if you want to restore all sequences to their factory shipped settings Changing the Default Setti...

Page 40: ...shown below Disabling DPH 50U You can now disconnect the DPH 50U from the PC When the uninstall indicator disappears the un installation is complete Uninstall the Software In order to uninstall the DPH 50U software click on the uninstall utility in the DPH 50U program group Click Start All Programs D LINK USB VoIP Adapter Uninstall ...

Page 41: ...er Manual 41 When you install a new version of DPH 50U software at the end you will see a Skype warning message as shown below Select Allow this program to use Skype and click OK as shown below Installing a New Version ...

Page 42: ... Wrong Device Installed If you insert the DPH 50U on a Windows XP SP2 PC prior to installing the software the adapter will be incorrectly installed as another USB Modem Simply proceed to install the DPH 50U software and it will resolve the issue and install the adapter properly Troubleshooting The first step in troubleshooting is to read the readme txt that appears in the DPH 50U program group It ...

Page 43: ...ile the DPH 50U software was running you will need to exit the DPH 50U software and then restart it Some telephone handsets require a battery to be installed in order to ring If your handset supports a battery make sure there is a battery installed and that the battery is not depleted 4 Cannot hear dial tone when I pick up the handset connected to the DPH 50U Check to make sure that the handset is...

Page 44: ... a telephone cable is plugged into the DPH 50U line jack and to the wall phone plug Try to dial the telephone number as you have entered in the DPH 50U Call Forwarding dialog box If you are on a PBX make sure you have entered enough commas after the 9 for example to make sure that DPH 50U waits for the dial tone before dialing the telephone number Select Sound Devices as shown below ...

Page 45: ... g rev A1 Serial Number s n number located on the bottom label You can find software updates and user documentation on the D Link website as well as frequently asked questions and answers to technical issues For customers within the United States Phone Support 877 45D Link 453 5465 Internet Support http support dlink com For customers within Canada Phone Support 800 361 5265 Internet Support http ...

Page 46: ...e the product is being sold As Is without any warranty whatsoever including without limitation the Limited Warranty as described herein notwithstanding anything stated herein to the contrary Submitting A Claim The customer shall return the product to the original purchase point based on its return policy In case the return policy period has expired and the product is within warranty the customer s...

Page 47: ... by any means or used to make any derivative such as translation transformation or adaptation without permission from D Link Corporation D Link Systems Inc as stipulated by the United States Copyright Act of 1976 and any amendments thereto Contents are subject to change without prior notice Copyright 2007 by D Link Corporation D Link Systems Inc All rights reserved CE Mark Warning This is a Class ...

Page 48: ...D Link DPH 50U User Manual 48 Version 1 1 April 9 2007 Product registration is entirely voluntary and failure to complete or return this form will not diminish your warranty rights Registration ...

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