ENGLISH
ENGLISH
CLEANING AND STORAGE
z
Make sure to turn off the main unit and return it back to the charging station. To turn off the main unit, press
and hold the power button.
z
It is recommended that the treatment window be cleaned after every session by using a dry, clean cloth to
gently wipe the device.
z
Keep the whole set (main unit and charging station) dry, never submerge any of its parts in water.
TROUBLESHOOTING
PROBLEM
REASON
HOW TO SOLVE IT
Charging station LED don´t light
even plugged to the wall outlet.
The LED in the charging station
only light when the main unit is
placed on it.
Place the main unit on the
charging station to charge.
The main unit is placed on the
charging station but charging
station yet don´t light.
The main unit is not making well
contact with the charging station.
Confirm that the main unit is firmly
plugged into the charging station
connector
Charging station LED don´t turn to
green (battery full) even charging
more than 3 hours.
The main unit is not properly con-
nected to the charging station
Confirm that the main unit is firmly
plugged into the charging station
connector
The charging station is not work-
ing properly
Please contact Customer Care for
assistance
The battery inside the main unit is
damaged
Please contact Customer Care for
assistance
Main unit battery LED indicator is
not turning to green (battery full)
even charging more than 3 hours.
The main unit is not charged be-
cause it didn´t make well contact
with the charging station
Place the main unit on the
charging station and confirm that
the main unit is firmly plugged into
the charging station connector
The charging station is not work-
ing properly
Please contact Customer Care for
assistance
The battery inside the main unit is
damaged
Please contact Customer Care for
assistance
When the main unit is turn on but
nothing happens when I put it
against the skin.
The main unit is not enough
charged
Place the main unit on the
charging station to charge.
The treatment window is not in
perfect touch with the skin.
Confirm that the treatment window
is completely flat against your skin.
When I am performimg a treat-
ment and the feeling on the skin
significantly decrease down
The main unit is getting dis-
charged
Place the main unit on the
charging station to charge.
FAQ´S
Which body areas can the device be used on?
The device is designed to remove hair everywhere below the cheek line with the most commonly treated areas
being the legs, underarms, arms and bikini line. Men should not use the device for facial treatment.
Is the device safe for use?
The device has been tested and approved by dermatologists and physicians to meet the European safety
standards for a home use device. This electronic device must be used according to the instructions for use and
user precautions.
What effect does the device have on different coloured hair?
Sense Laser works only on dark hair or hair that contains more melanin. Brown and light brown hair will respond
but typically will require more treatment sessions. White, red and grey hair cannot be treated with laser.
Does it hurt to use the device?
Some users may experience discomfort (when dealing with thicker and darker hair) but this discomfort dimin
-
ishes once the session is completed. When correctly used most users feel a slight mild stinging or/and heat
sensation at the time of the pulse light similar to that of snapping an elastic band.
When are results from the device achieved?
Results are not immediate, typically after two weeks many of the hairs in the treated area will simply fall out.
As the hair grows in three different stages and only hairs in the active growth phase will be affected, multiple
sessions are required to achieve the desired result. Results are cumulative; as you continue your treatment
schedule you will notice less and less hair regrowth.
Will my hair grow back after a treatment?
It is not possible to successfully treat all hair follicles successfully in a single treatment. The results are cumula-
tive and you will notice an improvement in the results the more treatments you complete. Successfully disabling
hair follicles is dependent on the growth phase at the time of treatment, so a number of treatments over a period
of time yield the most effective cumulative results. Follow the initial course of treatments until the end and top-up
as often as necessary.
How long after sun exposure can the device be used?
It is recommended to wait 2 weeks after unprotected sun exposure. Tanned skin contains more Melanin that can
increase the risk for adverse effects.
Should I pull the hair out as part of or after the treatment sessions?
No. within 3 weeks the hair will naturally and gradually fall out. Not all the hairs are affected by one treatment
because of the hair growth cycle and multiple treatments are required to reach the desired result.
Is long term use of the device dangerous for my skin?
The use of laser energy has been well documented for over 17 years. No side-effects or damage from long term
use has been reported during that time.
Can the device be used to remove facial hair such as chin hair?
Yes, the device may be used below the cheek line, on the upper lip, cheek, jaw, chin and neck. Do not use the
device near your eyes! Men should not use the device for facial treatment.
Can men use the device?
Yes, Sense Laser is suitable for men; however men should not use the device for facial treatment. Male body
hair, especially on the chest will generally require more hair reduction sessions.
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