Cyrus Pre-XR User Manual Download Page 26

Cyrus Pre-XR

User Instructions

24

Troubleshooting guide

If your amplifier is not operating properly, disconnect the 

power and check carefully all connections.
If you are in any doubt, consult your retailer. 

No sound

The amplifier (or power 

amplifiers) is switched off 

or in standby.

Bring the unit(s) out of 

standby.
(standby indicator - WHITE)

Mute is on

Deselect mute

The source is not working

 

(e.g. CD not playing or 

paused).

Check the source.

No sound (digital sources)

The sample rate or sound 

format of the digital signal 

from the source may not 

be correct.

Check that the sample 

rate from the source is 

within the specification of 

the amplifier and that the 

program is encoded as two 

channel stereo.

No sound from one loudspeaker

Balance control at extreme 

limit.

Centralise balance.

Does your speaker have 

fuses?

Check speaker, replace 

fuses.

Speaker cables / 

interconnects faulty.

Check connections, cables - 

replace if needed.

Spurious noises from speakers

Interconnects or 

connections faulty.

Check, replace where 

necessary.

Standby is activated randomly

Auto standby may have 

operated.

To save energy, the unit 

will automatically set to 

standby if no music plays 

for 20 minutes.

The touchpads may need 

calibrating.

Manually operate the 

Standby touchpad from 

the front panel to calibrate 

the touch pads. Calibration 

is always advisable if the 

unit has recently been 

disconnected from the 

mains.

The sensitivity of the 

touchpads may need 

changing.

The sensitivity of the 

touchpads can be adjusted 

in the setup menu.

Remote control not operating

The batteries may be flat.

Check the batteries.

Remote control lights flash

This indicates that the 

batteries are flat.

Replace the batteries.

Error indication

Your amplifier has a unique error indication system to help 

you to diagnose problems. If an error is detected in use, 

the display will show ‘Error’ with indication of the type of 

error as shown in the table.

Mains

The mains supply voltage 

has been outside of safe 

limits.

Disconnect the amplifier 

from mains power and 

re-connect it. If the fault 

persists arrange for an 

electrician to check the 

mains supply voltage.

Internal PSU fault

This fault condition will be 

displayed if there is a fault 

with the internal power 

supply of the amplifier.

A PSU fault cannot be 

corrected by the user. 

The amplifier should be 

returned to your retailer.

External PSU fault

This fault condition will be 

displayed if there is a fault 

with a connected PSU-XR.

Disconnect the amplifier 

and PSU-XR from mains 

power. Check the 

interconnect between the 

two units, then re-connect 

to the mains. If the fault 

persists the PSU-XR should 

be returned to your 

retailer.

If a fault condition still remains, return the amplifier to 

your Cyrus appointed retailer or an authorised Service 

Centre.

Summary of Contents for Pre-XR

Page 1: ...Cyrus Pre XR User guide for firmware version V1 0 1 An updated user guide may be available from www cyrusaudio com for newer firmware revisions...

Page 2: ...10 Standby 10 Auto standby 10 Selecting an input 10 Input source type Cyrus AV or AV 10 Playing DSD audio from a computer 11 Volume level 11 Volume 11 Headphone volume 11 Safe volume levels after sta...

Page 3: ...the product Any mounting of the product should follow the manufacturer s instructions and should use a mounting accessory recommended by the manufacturer POWER SOURCES This product should be operated...

Page 4: ...have fallen into the product If the product has been exposed to rain or water If the product has been dropped or damaged in any way If the product does not operate normally by following the operating...

Page 5: ...yrusaudio com support and click the Register your product link Please read these instructions carefully before commencing installation They provide full guidance to help you install your amplifier saf...

Page 6: ...ation 1 Right balanced output 2 MC BUS system connection 3 Pre amplifier output 4 Fixed output 5 Phono MM input 6 Phono ground terminal 7 AN1 analogue input 1 Key to the rear panel drawing 8 AN2 analo...

Page 7: ...nd wire where fitted under the terminal Digital audio inputs Using a suitable Toslink optical or digital phono interconnect connect each digital audio source to one of the inputs DIG1 DIG4 Make a note...

Page 8: ...er has balanced inputs these are preferred for the best quality Balanced connection Balanced connection is shown in the example diagram below with dual mono power amplifiers and bi wired speaker conne...

Page 9: ...plifier output channels to the correct power amplifier and loudspeaker Connecting speakers The speakers will connect to the power amplifiers Refer to the power amplifier handbook for instructions to c...

Page 10: ...connected through your stereo amplifier to share the main front speakers of your system In this case connect a stereo phono interconnect from the front channel outputs of the surround decoder to one...

Page 11: ...oth components from the mains Plug the multi pin interconnect from the PSU XR into the PSU XR socket on the back panel CAUTION Use only the interconnect supplied with the PSU XR Other interconnects ma...

Page 12: ...standby To save energy standby will set automatically 20 minutes after music last played Selecting an input Inputs may be selected from the front panel touchpads Touch INPUT or INPUT The input names w...

Page 13: ...wards the right is shown in this example After the 5dB setting one further step will swing the sound balance completely to the left or right speaker This setting may be useful when checking if the sys...

Page 14: ...connected to your amplifier The recording signal will always track the source that is playing If the source is changed then the recording source from Fixed Out will also change Playing through a seco...

Page 15: ...us source components 1 2 3 4 5 7 9 6 8 0 10 SAT TV STORE MENU ENTER SELECT LIST CH SETUP abc def ghi jkl mno pqrs tuv wxyz GUIDE INFO TEXT TV AV CONTROL SOURCE 1 2 3 4 5 7 9 6 8 SAT TV MENU ENTER SELE...

Page 16: ...nu options 12 Open menu select menu option 13 Amplifier mute 14 Step to the next amplifier input 15 Step to the previous amplifier input 16 Open menu select menu option 17 No command for an amplifier...

Page 17: ...ase Changes in phase are subtle and are best established from the listening position When the phase setting is changed the display text area will show the message Phase Normal or Phase Invert The perf...

Page 18: ...for an audio streamer 13 Amplifier mute 14 No command for an audio streamer 15 No command for an audio streamer 16 No command for an audio streamer 17 Audio streamer stop 18 No command for an audio st...

Page 19: ...TER SELECT This page lists commands that will control the Phono Signature Press the CYRUS key to set the remote control to Cyrus mode You can now control both a Cyrus amplifier and the Phono Signature...

Page 20: ...an option Navigating the menu from the front panel Touch to open the settings menu Turn the rotary control to step through the available options Press the rotary control to select an option Touch to s...

Page 21: ...ccess FILTER touchpad on the front panel Refer to the Filter section for more detail Input Select an input to configure Source Type Change the source type of the selected input Setting this option wil...

Page 22: ...tting is Level 5 System See the previous page for General menu options See the previous page for Input menu options Input Aesthetic Language Factory Reset Select an language from the list This option...

Page 23: ...new features and to fix operational issues New firmware versions will be available from the Support pages of the Cyrus website www cyrusaudio com If new firmware is available this will be packaged wit...

Page 24: ...cted will be red 2 Press the TV or SAT key to select the mode that you want to program 3 Press and hold the SETUP key The mode key will change to white After about three seconds the mode key will ligh...

Page 25: ...r learning If the test works then continue to program the rest of the commands you need If you still have problems check carefully that the mode light is flashing correctly as you send a command to le...

Page 26: ...the touch pads Calibration is always advisable if the unit has recently been disconnected from the mains The sensitivity of the touchpads may need changing The sensitivity of the touchpads can be adj...

Page 27: ...inal purchaser and is not transferable Please retain the sales receipt as proof of purchase Warranty claims must wherever possible be made through the retailer from whom the equipment was purchased Th...

Page 28: ...Cyrus Audio Ltd Ermine Business Park Huntingdon PE29 6XY U K...

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