PCIe2-2712 PCI Express Gen2 Expansion System User’s Manual
A-1
Revision 1.0, February 2015
APPENDIX A
WARRANTY AND SERVICE
A.1
OVERVIEW
Cyclone Microsystems is a commercial manufacturer of PCIe Expansion Systems. Our standard repair
cycle for in-warranty or out-of-warranty repair is two weeks. Most of our customers require 24 by 7
support that is far in excess of Cyclone Microsystems’ current or anticipated capabilities. Consequently,
we highly recommend that customers pursue high availability support from a support organization or
pursue an on-site sparing policy in conjunction with a Cyclone Microsystems Expedited Repair
Program. Please contact a Cyclone sales representative for a program proposal.
A.2
HARDWARE
Cyclone Microsystems, Inc. (Cyclone) for the period set out below, warrants that its standard products
will be free from defects in workmanship or material under normal use and service. Cyclone’s
obligation under this warranty shall not arise until the Buyer returns the defective product, freight
prepaid, to Cyclone. The only responsibilities of Cyclone under this warranty are at its option to replace
or repair, without charge, any defective component of such products.
A.3
SOFTWARE AND FIRMWARE
Cyclone warrants that Software and Firmware supplied shall conform to the then current published
documentation applicable to such programs. Cyclone, for the effective period of the warranty set out
below, will upon written notice from the Buyer documenting the symptoms or the defect, expend its best
efforts to resolve software bugs and/or fault. This service shall be without extra charge, and at Cyclone’s
option may include on-site visit(s) if in its opinion the conditions justify such visit(s).
A.4
EFFECTIVE PERIOD OF WARRANTY
One year from date of delivery.
A.5
REPAIRED OR REPLACEMENT PRODUCT (OUT-OF-WARRANTY)
Cyclone Microsystems, for a period of 30 days, warrants that its out-of-warranty products that are
repaired or replaced shall be free from defects in workmanship or material under normal use and
service.
Any repair or replacement shall not extend the period within which the warranty can be asserted.
The above warranties do not extend to and shall not apply to:
•
Products which have been repaired or altered by other than Cyclone, unless the Buyer has properly
altered or repaired the products in accordance with procedures previously approved, in writing, by
Cyclone; or
•
Products which have been subject to misuse, neglect, accident or improper installation; or
•
Products not manufactured by Cyclone.
