CYBEX Eagle Pulldown, Owner'S Manual

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Cybex Eagle 11130 Pulldown Owner’s Manual
Customer
Service
Page 3-2
1. Call the Customer Service Hot Line listed above for the return of any item that is defective.
2. Provide the technician with a detailed description of the problem you are having or the defect in the item you wish
to return.
3. Provide the model and serial number of your Cybex equipment.
4. At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for evaluation and
repair or replacement. The technician will assign you a RMA number and will send you an ARS label. The ARS
label and the RMA numbers must be clearly displayed on the outside of the package that contains the item(s) to be
returned. Include the description of the problem, the serial number of the equipment and the name and address of
the owner in the package along with the part(s).
5. Forward the package through UPS to Cybex.
Attn: Customer Service Department
Cybex International, Inc.
1975 24th Ave SW
Owatonna, MN 55060
NOTE: Merchandise returned without an RMA number on the outside of the package or shipments sent COD will not be
accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility of the carrier (UPS, Federal
Express, trucking companies, etc.)
Apparent Damage - Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must be noted
on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers refusal to honor your damage claim. The
carrier will provide you with the required forms for fi ling such claims.
Concealed Damage - Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to the carrier
as soon as possible. Upon discovery of the damage, a written or phone request to the carrier asking them to perform an inspection
of the materials must be made within ten days of the delivery date. Keep all shipping containers and packing materials as they will be
needed in the inspection process. The carrier will provide you with an inspection report and the necessary forms for fi ling a concealed
damage claim. Concealed damage claim is the carrier’s responsibility.Cybex, if applicable. Under no circumstances will defective parts
or equipment be accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.