Return Material Authorization (RMA)
The Return Material Authorization (RMA) system is used when returning material for placement, repair
or credit. The system assures that returned materials are properly handled and analyzed. Follow the
following procedures carefully.
Contact your authorized Cybex dealer on all warranty-related matters. Your local Cybex dealer will
request a RMA from Cybex, if applicable. Under no circumstances will defective parts or equipment be
accepted by Cybex without proper RMA and an Automated Return Service (ARS) label.
Please contact
for the return of any item that is defective.
Provide the technician with a detailed description of the problem you are having or the defect in the item
you wish to return. Provide the model and serial number of your Cybex equipment.
At Cybex’s discretion, the technician may request that you return the problem part(s) to Cybex for
evaluation and repair or replacement. The technician will assign you a RMA number and will send you
an ARS label. The ARS label and the RMA numbers must be clearly displayed on the outside of the
package that contains the item(s) to be returned. Include the description of the problem, the serial
number of the equipment and the name and address of the owner in the package along with the part(s).
Merchandise returned without an RMA number on the outside of the package or shipments sent COD
will not be accepted by the Cybex receiving department.
Damaged Parts
Materials damaged in shipment should not be returned for credit. Shipping damages are the responsibility
of the carrier (UPS, Federal Express, trucking companies, etc.)
Apparent Damage
Upon receipt of your shipment, check all items carefully. Any damage seen with a visual check must be
noted on the freight bill and signed by the carrier’s agent. Failure to do so will result in the carriers refusal
to honor your damage claim. The carrier will provide you with the required forms for filing such claims.
Concealed Damage
Damage not seen with a visual check upon receipt of a shipment but notices later must be reported to
the carrier as soon as possible. Upon discovery of the damage, a written or phone request to the carrier
asking them to perform an inspection of the materials must be made within ten days of the delivery date.
Keep all shipping containers and packing materials as they will be needed in the inspection process.
The carrier will provide you with an inspection report and the necessary forms for filing a concealed
damage claim. Concealed damage claim is the carrier’s responsibility.
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Big Iron 19001/19011 Half Rack Part Number 19001-999-4 C
