Problem
Possible Cause
Solution
Circuit breaker button is
projecting from the back of the
unit.
Circuit breaker has tripped due to
an overload.
Turn the UPS off and unplug at least one piece of
equipment. Wait 10 seconds, reset the circuit breaker
by pressing the button in, and then turn the UPS on.
The UPS does not perform
expected runtime.
Batteries are not fully charged.
Recharge the battery by leaving the UPS plugged in.
Batteries are worn out.
Contact CyberPower Systems about replacement
batteries.
The UPS will not turn on.
The on/off switch is designed to
prevent damage from rapidly
turning it off and on.
Turn the UPS off. Wait 10 seconds and then turn the
UPS on.
The unit is not connected to an AC
outlet.
The unit must be connected to a 120V 50/60Hz
outlet.
Batteries are worn out.
Contact CyberPower Systems about replacement
batteries.
Mechanical problem.
Contact CyberPower Systems for repair.
PowerPanel® Business Edition is
inactive.
The USB/serial cable is not
connected.
Connect the USB/serial cable to the UPS unit and an
open USB/serial port on the back of the computer.
You must use the cable that came with the unit.
The USB/serial cable is connected
to the wrong port.
Check the back of the computer for an additional
USB/serial port. Move the cable to this port.
The serial cable is not the cable that
came with the unit.
Please use the serial cable that came with the unit for
the software.
The Fault LED is illuminated.
Overload
Remove excessive load and restart the UPS.
Output Short
Contact CyberPower Systems.
Battery Overcharge
Contact CyberPower Systems.
Over Temperature
Contact CyberPower Systems.
Additional troubleshooting information can be found at www.cyberpowersystems.com/support.
MODEL
PR1000LCD
PR1500LCD
Capacity (VA)
1000
1500
Capacity (Watts)
1000
1500
INPUT
Input Voltage Range
78Vac – 149Vac
Input Adjustable Voltage Range
75Vac – 154Vac
Input Frequency Range
50/60Hz +/- 3Hz Auto-sensing
Input Plug Type
NEMA 5-15P
OUTPUT
Output Receptacles
(8) NEMA 5-15R
On Battery Output Voltage
/- 5%
On Battery Output Frequency
50/60Hz +/- 0.1Hz
Transfer Time (Typical)
4ms
Overload Protection
Internal Current Limiting
SURGE PROTECTION AND FILTERING
Lightning / Surge Protection
Yes
Yes
BATTERY
Replaceable Battery Pack
RB12120X2B
RB12170X2A
Sealed Maintenance Free
Yes
Recharge Time (Typical)
3 hours (Quick Charge Mode), 8 hours (Eco Mode)
WARNING DIAGNOSTICS
Indicators
LCD Display, LED Indicators (Power On, Online, On Battery, Fault, Replace Battery)
Audible Alarms
On Battery, Battery Low, Overload, UPS Fault, Replace Battery
ENVIRONMENTAL
Operating Temperature
32°F to 104°F ( 0°C to 40°C)
Operating Relative Humidity
0 to 95% Non-condensing
Storage Temperature
5°F to 113°F ( -15°C to 45°C)
Storage Relative Humidity
0 to 95% Non-condensing
MANAGEMENT
Connectivity Ports
(1) USB Port, (1) Serial Port
SNMP/HTTP Networking
Yes, with optional RMCARD205
Software
PowerPanel® Business Edition
PHYSICAL
Dimensions (WxHxD) (in/mm)
6.7” x 8.7” x 17” / 170 x 222 x 433 (mm)
Weight (lb/kg)
43.7 lbs / 19.8kg
54 lbs / 2.45kg
SAFETY
Conformance Approvals
UL1778, cUL, FCC/Doc Class B
FCC COMPLIANCE STATEMENT
This device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: (1) this device may not cause
harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired
operation.
Note:
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC
Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This
equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
-
Reorient or relocate the receiving antenna.
-
Increase the separation between the equipment and receiver.
-
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
-
Consult the dealer or an experienced radio/TV technician for help
Important:
Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to
operate the equipment.
CANADIAN COMPLIANCE STATEMENT
CAN ICES-3 (B)/NMB-3(B)
Advanced Energy-Saving Patented Bypass Technology
CyberPower’s patented GreenPower UPS™ with Bypass Technology are ENERGY STAR complainant
ensuring lower power consumption and energy costs compared to conventional UPS models. Even when
utility power is normal, conventional UPS models constantly pass power through a transformer. By
contrast, under normal conditions the advanced circuitry of a GreenPower UPS™ bypasses the
transformer. As a result, the power efficiency is significantly increased while decreasing waste heat, using
less energy, and reducing energy costs.
When an abnormal power condition occurs, the GreenPower UPS™ automatically runs power through its
transformer to regulate voltage and provide “safe” power. Since utility power is normal over 88% of the
time, the GreenPower UPS™ operates primarily in its efficient bypass mode.
The GreenPower UPS™ is also manufactured in accordance with the Restriction on Hazardous Substances (RoHS) directive making
it one of the most environmentally-friendly on the market today.
Read the following terms and conditions carefully before using the CyberPower PR1000LCD/PR1500LCD (the “Product”). By using
the Product you consent to be bound by and become a party to the terms and conditions of this Limited Warranty and Connected
Equipment Guarantee (together referred to as this “Warranty”). If you do not agree to the terms and conditions of this Warranty, you
should return the Product for a full refund prior to using it.
Who Is Providing This Warranty?
CyberPower Systems (USA), Inc. (“CyberPower”) provides this Limited Warranty.
What Does This Warranty Cover?
This warranty covers defects in materials and workmanship in the Product under normal use and conditions. It also covers equipment
that was connected to the Product and damaged because of the failure of the Product.
What Is The Period Of Coverage?
This warranty covers the Product for three years and connected equipment for as long as you own the Product.
Who Is Covered?
This warranty only covers the original purchaser. Coverage ends if you sell or otherwise transfer the Product.
How Do You Get Warranty Service?
1.
Before contacting CyberPower, identify Your Product Model Number, the Purchase Date, and each item of Connected
Equipment (E.G. Computer tower, Computer Monitor, Cable Modem, etc).
2.
Visit our web site at www.cyberpowersystems.com/support or Call us at (877) 297-6937.
3.
If your product requires warranty service you must provide a copy of your dated purchase receipt or invoice.
How Do You Open A Connected Equipment Claim?
1.
Call us at (877) 297-6937 or write to us at Cyber Power Systems (USA), Inc., 4241 12th Ave. E., STE 400, Shakopee, MN
55379, or send us an e-mail message at [email protected] for instructions, within 10 days of the occurrence.
2.
When you contact CyberPower, identify the Product, the Purchase Date, and the item(s) of Connected Equipment. Have
information on all applicable insurance or other resources of recovery/payment that are available to the Initial Customer and
request a Claim Number.
3.
You must provide a dated purchase receipt (or other proof of the original purchase) and provide a description of the damage
to your connected equipment.
4.
Pack and ship the product to CyberPower and, if requested, the item(s) of Connected Equipment, a repair cost estimate for
the damage to the Connected Equipment, and all claim forms that CyberPower provides to you. Show the Claim Number on
the shipping label or include it with the product.
You must prepay all shipping costs, you are responsible for packaging
and shipment, and you must pay the cost of the repair estimate.
How Long Do I Have To Make A Claim?
All claims must be made within ten days of the occurrence.
What Will We Do To Correct Problems?
CyberPower will inspect and examine the Product.
If the Product is defective in material or workmanship, CyberPower will repair or replace it at CyberPower's expense, or, if CyberPower
is unable to or decides not to repair or replace the Product (if defective) within a reasonable time, CyberPower will refund to you the full
purchase price you paid for the Product (purchase receipt showing price paid is required).
If it appears that our Product failed to protect any equipment plugged into it, we will also send you forms for making your claim for the
connected equipment. We will repair or replace the equipment that was damaged because of the failure of our Product or pay you the
fair market value (NOT REPLACEMENT COST) of the equipment at of the time of the damage. We will use Orion Blue Book, or
another a third-party valuation guide, or eBay, craigslist, or other source to establish that amount. Our maximum liability is limited to
$375,000 for the PR1000LCD and PR1500LCD.
Who Pays For Shipping?
We pay when we send items to you; you pay when you send items to us.
What Isn’T Covered By The Warranty?
1.
This Warranty does not cover any software that was damaged or needs to be replaced due to the failure of the Product or any
data that is lost as a result of the failure or the restoration of data or records, or the reinstallation of software.
2.
This Warranty does not cover or apply to: misuse, modification, operation or storage outside environmental limits of the
Product or the equipment connected to it, nor for damage while in transit or in storage, nor if there has been improper
operation or maintenance, or use with items not designed or intended for use with the Product, such as laser printers,
appliances, aquariums, medical or life support devices, etc.
What Are The Limitations?
1.
The sole and exclusive remedies of the Initial Customer are those provided by this Warranty.
1.
This Warranty does not apply unless the Product and the equipment that was connected to it were connected to properly
wired and grounded outlets (including compliance with electrical and safety codes of the most current electrical code), without
the use of any adapters or other connectors.
2.
The Product must have been plugged directly into the power source and the equipment connected to the Product must be
directly connected to the Product and not “daisy-chained” together in serial fashion with any extension cords, another Product
or device similar to the Product, surge suppressor, or power tap. Any such installation voids the Limited Warranty.
3.
The Product and equipment connected to it must have been used properly in a suitable and proper environment and in
conformance with any license, instruction manual, or warnings provided with the Product and the equipment connected to it.
4.
The Product must have been used at all times within the limitations on the Product’s VA capacity.
The Product was designed to eliminate disrupting and damaging effects of momentary (less than 1ms) voltage spikes or impulses
from lightning or other power transients. If it can be shown that a voltage spike lasting longer than 1ms has occurred, the occurrence
will be deemed outside the rated capabilities of the Product and the Limited Warranty is void. CyberPower Does Not Cover or
Undertake Any Liability in Any Event for Any of the Following:
1.
Loss of or damage to data, records, or software or the restoration of data or records, or the reinstallation of software.
2.
Damage from causes other than AC Power Line Transients, spikes, or surges on properly installed, grounded and
code-compliant 120 volt power lines in the United States and Canada; transients, surges or spikes on standard telephone
land lines, PBX telephone equipment lines or Base 10T Ethernet lines, when properly installed and connected. (This exclusion
applies, for example, to fluctuations in data transmission or reception, by CATV or RF transmission or fluctuations, or by
transients in such transmission.)
3.
Damage from any circumstance described as excluded above with respect to the Product.
4.
Damages from fire, flood, wind, rain, rising water, leakage or breakage of plumbing, abuse, misuse or alteration of either the
product or the Connected Equipment.
5.
CyberPower excludes any liability for personal injury under the Limited Warranty and Connected Equipment Guarantee.
CyberPower excludes any liability for direct, indirect, special, incidental or consequential damages, whether for damage to or
loss of property [EXCEPT FOR (AND ONLY FOR) the specific limited agreement of CyberPower to provide certain warranty
benefits regarding "Connected Equipment" under this Warranty], loss of profits, business interruption, or loss of information or
data. NOTE: Some States or Provinces do not allow the exclusion or limitation of incidental or consequential damages, so the
above limitation may not apply to you.
6.
The Product is not for use in high-risk activities or with aquariums. The Product is not designed or intended for use in
hazardous environments requiring fail-safe performance, or for use in any circumstance in which the failure of the Product
could lead directly to death, personal injury, or severe physical or property damage, or that would affect operation or safety of
any medical or life support device (collectively, "High Risk Activities"). CyberPower expressly disclaims any express or implied
warranty of fitness for High Risk Activities or with aquariums. CyberPower does not authorize use of any Product in any High
Risk Activities or with Aquariums. ANY SUCH USE IS IMPROPER AND IS A MISUSE OF THE PRODUCT.
Where Can I Get More Information?
The application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. CyberPower
is the warrantor under this Limited Warranty.
For further information please feel free to contact CyberPower at CyberPower Systems (USA), Inc. 4241 12th Ave E., STE 400,
Shakopee, MN 55379; call us at (877) 297-6937; or send us an e-mail message at [email protected].
All rights reserved. Reproduction without permission is prohibited.
TROUBLESHOOTING
TECHNICAL SPECIFICATIONS
SAFETY COMPLIANCE STATEMENT
CYBERPOWER GREENPOWER UPS™ TECHNOLOGY
LIMITED WARRANTY AND CONNECTED EQUIPMENT GUARANTEE
