CVO Fire Fire River, Technical Manual & User Handbook

Page: 42 / 44

Page 42 of 44
Warning: Fire Guards & Hearths
If the appliance develops a fault please refer to the fault diagnosis section
earlier in this booklet for possible causes.
This
appliance is supplied with a 12 month warranty from the date of delivery.
The Warranty covers defective parts and does not cover typical wear and tear
that occurs with a gas fire appliance.
In order to make a warranty claim you will be required to supply the serial
number of the appliance [as shown on the front of this book] and full details of
the GAS SAFE engineer who installed the appliance - we may request a copy of
the installation receipt.
To register your appliance please complete and return the warranty card
supplied with the fire.
Failure to supply details of the Registered Engineer who installed the appliance
will invalidate the warranty.
To raise a warranty claim call Customer Service on 01325-327221.
IMPORTANT NOTE:
This fire must never be operated without the heat shield in place over
the Black Box. Failure to do this will result in serious damage to the
remote system which will not be covered by the warranty.
We will not accept any claims for “melted remote system”. In this
instance in highlights a serious issue over the installation, incorrect
burner ventilation, flame reversal or use of the fire without the heat
shield. Before purchasing parts to repair the fire the cause must be
rectified.
We will not accept any claims where the burner wiring or connections
have been tampered with.