WARRANTY
9
20-Year Basic Limited Warranty for Adjustable Bed Frames
CUSTOMATIC ADJUSTABLE BEDZ
®
(“CUSTOMATIC ADJUSTABLE BEDZ”) warrants this motorized bed frame or motorized
bed foundation (hereinafter referred to as “adjustable bed” or “adjustable beds”) to the consumer who is the original pur-
chaser (the “purchaser,” subject to the terms and conditions set forth herein). This warranty begins on the “warranty com-
mencement date” which is the date of purchase for new unused adjustable beds and the date of manufacture for adjustable
beds that have been used as floor or display models. Thus, on a floor model adjustable bed, the warranty is a portion of the
limited 20-year warranty. If original proof of purchase is not provided by purchaser, CUSTOMATIC ADJUSTABLE BEDZ
®
reserves the right to determine the adjustable bed is not covered by this warranty or to use the manufacturing date as the
warranty commencement date. This “Limited Warranty for Adjustable Beds” (“Limited Warranty,” “limited warranty,”
“warranty”) extends only to the original purchaser and may not be transferred.
FULL 1-YEAR WARRANTY
This adjustable bed is warranted against defects in the workmanship or materials for aperiod of up to one (1) year from the
warranty commencement date. Upon receiving reasonable notice during the first year from the warranty commencement
date, CUSTOMATIC ADJUSTABLE BEDZ
®
will send replacement parts (at no cost to the purchaser) for any defective adjustable
bed part to the purchaser, and CUSTOMATIC ADJUSTABLE BEDZ
®
will pay all pre-authorized labor and transportation costs
associated with the repair or replacement of any parts CUSTOMATIC ADJUSTABLE BEDZ
®
determines to be defective. This
one (1) year warranty shall not apply if purchaser does not return any and all defective parts to CUSTOMATIC ADJUSTABLE
BEDZ
®
within 15 days of purchaser’s receipt of replacement part(s).
19-YEAR LIMITED WARRANTY
Upon receiving reasonable written notice at any time after 1 year and up to twenty years from the warranty commencement
date, CUSTOMATIC ADJUSTABLE BEDZ
®
will offer replacement parts (upon terms and conditions set forth in this paragraph)
for any mechanical bed part found to be defective. Electronics, electrical components, drive motors and massage motors are
excluded. Purchaser shall pay 18/19th of the then current replacement cost of the defective part. Any consumer of an
CUSTOMATIC ADJUSTABLE BEDZ
®
adjustable bed shall bear the remainder of the cost of the replacement part. This nineteen
(19) year warranty shall not apply if purchaser does not return any and all defective parts to CUSTOMATIC ADJUSTABLE
BEDZ
®
within 15 days of purchaser’s receipt of replacement part. In those cases where the nineteen (19) year warranty ap-
plies, the purchaser shall bear all service, transportation, labor, and shipping costs related to the delivery and/or replacement
of the defective part. With respect to adjustable beds that are more than twenty (20) years after the warranty commence-
ment date, the purchaser shall bear the entire cost of repair and replacement of all parts and materials, including labor and
transportation.
ADDITIONAL TERMS AND CONDITIONS
This warranty does not apply; (a) to any damage caused by the purchaser; (b) if there has been any unauthorized repair or
replacement of adjustable bed parts; (c) if the adjustable bed has been mishandled (whether in transit or by other means),
subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and
maintenance procedures outlined in the Owner’s Manual, this warranty, and any other applicable document published or
approved by CUSTOMATIC ADJUSTABLE BEDZ
®
; (d) to damage to mattresses, fabric, cables, electrical cords or items supplied
by dealers. Contact the dealer or relevant party for warranty information on these items.; (e) if there has been any unneces-
sary service calls, including costs for in-home service calls solely for the purpose of educating the consumer about the
adjustable bed for finding an unsatisfactory power connection; (g) if the recommended weight restrictions are not
followed (Twin/TXL/Split QN/Split CA King: 575 Pounds, Full/FXL: 600 Pounds, Queen: 650 Pounds), the warranty will be void.
Repairs to or replacement of the adjustable bed or its components under the terms of this limited warranty will apply to the
original warranty period and will not serve to extend such period.
The decision for the repair or replacement of defective parts under this warranty is at the option and sole discretion of
CUSTOMATIC ADJUSTABLE BEDZ
®
.
REPAIR OR REPLACEMENT OF ADJUSTABLE BED PARTS WILL BE THE SOLE REMEDY OF THE PURCHASER.
CUSTOMATIC ADJUSTABLE BEDZ
®
, AND THEIR PARENTS, SUBSIDIARIES, DIVISIONS, AFFILIATES OR AGENTS HOLD
ABSOLUTELY NO LIABILITY OR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR FOR ANY
OTHER DAMAGE, CLAIM, OR LOSS NOT EXPRESSLY COVERED BY THE TERMS OF THIS WARRANTY.
®
by
Adjustable Bed Frame
The
“ELEVATION”
