OWNER SATISFACTION:
Your satisfaction and goodwill are extremely important to us and our authorized representatives. Any problems
concerning your elevator will be handled by our representatives service department. If you have a warranty
problem that has not been handled to your satisfaction, we suggest that you take the following actions:
Discuss your problem with the service manager of the authorized company that performed
the installation/warranty claim. If the problem has already been reviewed by a manager,
contact the president or the owner of the company.
If your problem has still not been resolved to your satisfaction, notify our customer service
department
Custom Elevator Manufacturing Co. Inc.
Customer Service Dept.
P.O. Box 749
5191 Stump Road
Plumsteadville, PA 18949
Toll Free: 888-443-2800
Phone: 215-766-3380
Fax: 215-766-3385
Email: [email protected]
We will require the following information to assist you:
Your name, address, and phone number
Elevator model and serial number
Date of installation
Name of authorized Custom Elevator representative
Nature of problem
Upon receipt of the above information and reviewing all of the facts, you will be advised of what action can be
taken. Please remember that your problem will likely be handled by the representative that performed your
installation/service, so it is very important that your initial contact be with them.
Your purchase of a Custom Elevator product is greatly appreciated. We want to assist you in every way possible
to assure your complete satisfaction.
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