Q:
My wife, my kids and I all installed App in our cellphones, log in with
different user accounts and add device successfully, but only one cellphone
can receive the notifications, why?
A:
After adding device successfully, all the user accounts will be added in the
contact list of the device, the first account(which finished Wi-Fi Setup
successfully) will be set as current permission account, which can receive
notifications, while the other user accounts can’t. But the current permission
account can be changed to another account.
If all of you want to receive
notifications in the same time, please log in with the same user account, and
then set it as current permission account in App.
Q:
Why the App sometimes log out automatically in my Android phone?
A:
Because of the characteristic of Android System, all the Apps will be shut
down if unused for a period of time. Please enable App “Auto Run” and “Keep
Running in Background”, and add the App into “White List” in Settings of your
Android phone to reduce the frequency of App log out. Not all of Android
phones have above three setting options above, some phones may only have
one or two options, or other similar function with different names. In short,
enable all these options if they are available in Settings of your Android phone.