Cusam CSW03 User Manual Download Page 12 | Manualshive

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Cusam CSW03 User Manual Download Page 12

FAQ

Q:

The device is offline, why? How to fix it?

A:

1.【Your Wi-Fi network failure】- Please restart router or ask broadband

service provider for help

2.【The batteries run out or low】- Please charge the device by Micro USB, or

use Micro USB/AC 8-24V as power supply

3.【The device is too far away from the router】- Please move it nearer to

router

4.【Device fault】- Please reset the device and then connect it to Wi-Fi again

Q:

Why my cellphone doesn’t receive the push notifications? How to fix it?

A:

1.【App log out】- Please log in again

2.【Device is offline】- Please see the previous Q&A to solve it

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Summary of Contents for CSW03

Page 1: ...Smart Video Doorbell User Manual ...

Page 2: ...er the doorbell hereinafter referred to as the device is in good condition Package Contents Standard Wi Fi Video Doorbell x 1 Pcs Installation Screws x 1 Pack User Manual x 1 Pcs Optional Accessories Rechargeable 3 7V 18650 Batteries Indoor Chime Micro SD Card ...

Page 3: ...Live View Real time Monitor Night Vision 6 IR LED IR CUT Distance 0 8m Motion Detection Human Body Induction PIR Sensor Video Recording Snapshot Unlock customized Connectivity 802 11 b g n Wi Fi connection 2 4GHz Power Supply 2 Rechargeable 3 7V 18650 Batteries AC 8 24V Micro USB Standby time of 2 batteries 6 8 months App Android iOS Storage Support Micro SD Card 32GB maximum Power Consumption Max...

Page 4: ...Cellphone need to connect to Wi Fi or Mobile 4G 5G Data Operating Temperature 20 C 4 to 65 C 149 Dimensions WxDxH 76mm 28mm 142mm Weight 0 377kg Appearance Introduction ...

Page 5: ...ing up Active Blue light flashes slowly App remote access Red light flashes slowly Low battery Operation Manual 1 Download Install App Method One Scan the QR Code below to download and install Method Two Search and download wifidoorbell Cusam in App Store or ...

Page 6: ...i Fi Doorbell sign up a new account and log in PS If your email inbox doesn t receive the verification code please check the spam box The same user account can be logged in on different cellphones Each family only needs to register one account After signing up you can bind your new user account with WeChat if you have installed WeChat App 3 Wi Fi Setup connect the device to Wi Fi ...

Page 7: ...wer on the device indicator light turns to blue when device makes a sound of Wait to be configured click Next step If you don t continue doing next steps after a period of time the device will enter into sleep mode In this case please press CALL button to awaken it Input your Wi Fi password and then click Confirm ...

Page 8: ... 1 Please keep the device close to router when setting 2 Please be sure to connect your cellphone to 2 4GHz Wi Fi to set up because the device is not compatible with 5GHz Wi Fi 3 Please DO NOT use Wi Fi Extender Bridged connection Wi Fi is not supported 4 If the indicator light doesn t turn to blue or the device doesn t make a sound of prompt please short press CALL button to awaken the device 5 I...

Page 9: ...r accounts please add device by the following functions 1 Add device in the same WLAN Make sure that the device and your cellphone connect the same Wi Fi Short press CALL button to awaken the device indicator light turns to blue and then click this function to add device 2 Add Shared Device Add a device by inputting serial number or scanning the QR Code shared by the other user account PS 1 If the...

Page 10: ...ent permission account in App Device Status After adding device successfully you can use mobile phone to remote access device by using App the device has the following states The device is in low power mode it needs to be awakened before access The device is being awakened Device offline 4 Indoor Chim Bell Each doorbell can connect up to 4pcs at the same time If you bought the indoor chime bell as...

Page 11: ...f the doorbell If both of them ring then the match succeeds Specifications of Indoor Chime Bell Power Supply AC 80 260V Effective Distance 0 150m tested in an open field Volume Adjustable low medium loud Max 110dB Music 32 ringtones Dimensions WxDxH 58x30x87mm 5 Installation diagram ...

Page 12: ...e the device by Micro USB or use Micro USB AC 8 24V as power supply 3 The device is too far away from the router Please move it nearer to router 4 Device fault Please reset the device and then connect it to Wi Fi again Q Why my cellphone doesn t receive the push notifications How to fix it A 1 App log out Please log in again 2 Device is offline Please see the previous Q A to solve it ...

Page 13: ...solved in 24 hours Q What s the maximum distance that the doorbell can be away from the router A The distance is based on the coverage strength and quality of your Wi Fi signal There is an easy way to find out Put your cellphone at the installation position if your cellphone Wi Fi signal is full or almost full and plays online HD video fluently then this position is a suitable position otherwise p...

Page 14: ...store factory setting pleases don t power off About 10 seconds later short press CALL button to awaken the device open App to set up the device to connect to Wi Fi again Q Human Detection Smart body detection doesn t work why How to fix it A 1 The device is offline Please see the first Q A to solve it 2 Hover Detection is disabled Please enable it 3 Hover detection time isn t suitable It s adjusta...

Page 15: ... you want to receive notifications in the same time please log in with the same user account and then set it as current permission account in App Q Why the App sometimes log out automatically in my Android phone A Because of the characteristic of Android System all the Apps will be shut down if unused for a period of time Please enable App Auto Run and Keep Running in Background and add the App in...

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