19
Troubleshooting
Troubles
Reason
Solution
Washing machine
cannot start up
•
The washer door is not properly
closed
•
Poor connection to the power
supply.
•
Power failure.
•
Machine has not been switched
on.
•
Check that the door is closed tightly.
•
Check that the power is on.
•
Check that the water supply tap is open.
•
Check that the Start/Pause button is pressed.
Water leakage or
water is overflows
from the bottom of
the machine
•
The inlet hose and/or drain
hose has a leak.
•
The inlet hose connections or
drain hose connections are not
tight.
•
Drain pipe in the room is
blocked.
•
Check and fasten hose connections.
•
Clean up drain hose and ask a qualified
technician to repair it if necessary.
•
Fix the inlet hose.
•
Replace the drain hose.
•
Replace the inlet hose.
Indicator or display
does not light
•
Power is disconnected or the
unit is turned off.
•
Check that the power is shut off and the power
plug is connected correctly.
•
Check the mains plug and fuse.
•
Check that the washing machine is turned on.
Washing effects are
not good
•
The clothes are too dirty.
•
Insufficient detergent quantity.
•
Select a proper wash programme.
•
Add the proper detergent quantity according to
the instructions on your detergent packaging.
Machine is draining
while being filled
•
The height of the drain hose is
below 80 cm.
•
The drain hose is in water.
•
Install drain hose within 80-100 cm of height.
•
Make sure the drain hose is not in water.
Drainage failure
•
Drain hose is blocked.
•
Drain hose end is higher than
100 cm above the floor level.
•
The filter is blocked.
•
Unblock the drain hose.
•
Make sure the drain hose end is lower than
100 cm above floor level.
•
Unblock the filter.
Operation stops for
a period of time
•
Washing machine gives an error
message.
•
Check display codes.
Err1
•
The start/pause lamp off and
the buzzer beeping.
•
Shut the door properly.
Err2
•
The start/pause lamp twinkles
twice in 4 seconds.
•
Clean the filter and check the drain hose for
blockage. If error still exists, please contact the
maintenance personnel.
Err3
•
The start/pause lamp twinkles 3
times in 4 seconds.
•
Contact the maintenance personnel.
Err4
•
The start/pause lamp twinkles 4
times in 4 seconds.
•
Reduce load and then start washing again.
If problem still exists, please contact the
maintenance personnel.
Err5
•
The start/pause lamp twinkles 5
times in 4 seconds.
•
Make sure the drain hose is not in water.
Err7
•
The start/pause lamp twinkles 7
times in 4 seconds.
•
Contact the maintenance personnel.
Err8
•
The start/pause lamp twinkles 8
times in 4 seconds.
•
Contact the maintenance personnel.
C510WM13_IB_final_130516_chris.indd 19
16/5/13 11:33 AM
