Safety
70
1 )
Only available in certain countries.
The data related to the emergency call is only
processed to ensure the correct operation of
the emergency call system (eCall). The system
will automatically delete the data related to the
call 13 hours after the call is activated.
The sent data includes:
•
The vehicle's current position at the time the
emergency call is activated
•
Two other positions immediately before the
activation of the emergency call (route, around
100 m or approx. 328 ft)
•
Vehicle identification number (VIN)
•
Vehicle drive type
•
Vehicle type.
•
Type of activation (automatic or manual)
•
Type of call
•
Direction in which the vehicle was travelling
at the time of activation of the emergency call
•
Moment of collision
•
Reliability of the position data
•
Dataset version
•
Counter of data sets transmitted per call
•
Estimated number of vehicle occupants
Diversion to 112 emergency number
In some situations where the emergency call
service is limited or cannot be carried out, an
emergency call is made to 112.
The following conditions may cause the emer-
gency call service to function in a limited man-
ner or the call to be diverted to the 112 emer-
gency number:
•
The emergency call is made from an area
with weak or no mobile and GPS signal, as well
as e.g. tunnels, between very tall buildings, ga-
rages, underground walkways, mountains and
valleys.
•
In areas with sufficient mobile telephone and
GPS coverage, the mobile telephone network
of the telecommunications operator in ques-
tion may not be available.
•
In some countries, the emergency call serv-
ice may not be available due to legal reasons.
There is no valid license for the use of the
emergency call service.
•
The components of the vehicle required for
the emergency phone call are damaged or do
not get enough power.
•
In some countries, the emergency call serv-
ice may not be available and depending on the
location of the vehicle, the control lamp LEDs,
and even the operation of the different types
of calls, could have a specific behaviour.
Assistance call
1 )
With the breakdown call you can directly re-
quest specialised help in the event of a break-
down.
Parallel to the voice call, some vehicle data is
transmitted, e.g. your current location.
Information call
1 )
With the information call, a call is made to
SEAT, S.A. customer service.
Note
•
Breakdown service and information calls
can incur an additional cost on your tele-
phone bill.
•
The operation of the eCall system, which is
required by law, may be limited if an infotain-
ment system is retrofitted.
