TROUBLE SHOOTING
Many solutions given here can make your griddling experience safer and more enjoyable. You can also call
consumer care department at 1-866-994-6390 from 9:00 am to 5:00 pm Eastern time, Monday through Friday
for assistance.
PROBLEM
POSSIBLE CAUSE
CORRECTIVE ACTION
Griddle will not
light.
Flashback
(fire in burner
tube(s))
Sudden drop in gas
flow or low flame
What if my griddle
starts to rust?
Can I use dish
detergents to clean
my griddle?
Do not use dish detergent or dish soap
on the griddle surface.
Your griddle surface is probably in need
of a seasoning.
Why does my
griddle surface
look dull and dry
instead of shiny
and clean?
Seasoning your griddle is a continuous
process in order to maintain a shiny,
black non-stick surface.
For tough spots use oil and a grill screen to
help remove caked on residue.
Rust occurs when the griddle is exposed to
air and water, especially in climates
susceptible to high humidity. While not all
rust is preventable, the griddle is very easy
to clean and recover to its original condition.
Follow these simple steps to get your
griddle looking like new:
NOTE: CUSTOMERS IN COASTAL CLIMATES
MAY REQUIRE MORE FREQUENT
SEASONINGS TO AVOID RUSTING AND
CORROSION.
•
Turn the griddle to a high heat for about
20 minutes to loosen debris.
•
Turn the griddle off and let it cool down
and use a metal scraper to remove the
debris. Scrape the griddle dry, do not
add any water.
•
Use oil and a cooking stone or steel wool
to continue to scrub the griddle surface
clean.
•
Use paper towels to wipe the griddle
top clean. Continue this process with oil
and paper towels until the griddle
surface is completely clean.
•
Now season your griddle top and get
cooking!
1. The ignition wire came off the igniter/valve.
2. The distance between the ignition pin and
the burner is greater than 5/32 in. - 3/16 in.
3. The ignition wire is broken.
4. No gas supplied.
1. Reconnect the ignition wire.
2. Adjust the ignition pin and adjust the
distance, then fasten it again.
3. Call customer service for a replacement
ignition wire.
4. Turn on the regulator valve.
Turn knobs to OFF.
Clean burner and/or burner tubes.
See burner cleaning section of Use and Care.
1. Check for gas in LP cylinder.
2. Turn off knobs, wait 30 seconds and light
griddle. If flames are still low, turn off knobs
and LP cylinder valve. Disconnect regulator.
Reconnect regulator and perform a leak-test.
Turn on LP cylinder valve slowly, wait 30
seconds and then light griddle.
3. Turn off knobs and LP cylinder valve.
Disconnect coupling nut from cylinder.
Reconnect and retry.
1. Out of gas
2. Vapor lock at coupling nut/LP cylinder
connection.
Burner and/or burner tubes are blocked
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