7
Symptom
Possible Cause
Solution
On/Off Power button does
not light up .
Unit might not be plugged into
outlet .
Check the wall outlet for power . Make sure the outlet is not
controlled by a wall switch .
It takes longer than 45
minutes for the water to
pass through the filter .
Some air is still in the filter .
Place filter in an
empty
bowl, then fill with water, making
sure it is
fully
submerged . Resoak it for 10–15 minutes,
or until no more bubbles are observed .
Unit does not dispense
water when buttons are
pushed .
Internal
water tanks are not com-
pletely filled with water .
Review Filling The inTeRnal TanKs on page 4 to be
sure it was done correctly . Make sure the lower water tank
is full . Continue to press and hold push buttons until water
flow is steady . If unit still won’t dispense water or flow does
not become steady, contact Customer Service .
Water continues
flowing from spigot
after push button is
released .
Push button is stuck .
Remove water tanks from the base . Continue
pressing button until it no longer sticks .
HOT water LED does not
light up .
1 . Power is not on .
2 . There is no water in tanks .
1 . Make sure unit is plugged into outlet .
2 . Make sure air has been purged from internal tanks,
as stated on page 4 .
3 . If there is water in the tanks, it will take about 10 minutes
for the water to heat .
COLD water LED does not
light up .
1 . Power is not on .
2 . There is no water in tanks .
1 . Make sure unit is plugged into outlet .
2 . Make sure air has been purged from internal tanks, as
stated on page 4 .
3 . If there is water in the tanks, it will take about 80 minutes
for the water to chill the first time . It takes only about 30
minutes for subsequent fill-ups .
COLD water LED light
turns off even though cold
water is not dispensed .
Large amount of room temperature
water was dispensed .
Allow up to 30 minutes for water to chill and LED light will
turn on .
Energy Saver mode LED
does not light up .
1 . Power is not on .
2 . Energy Saver is in Off position
1 . Make sure unit is plugged into outlet .
2 . Make sure Energy Saver switch is in its On position .
Heater is still working and
hot water is still available
in Energy Saver mode .
Contact Customer Service .
Filter timer does not show
FILTERING or REPLACE .
Battery is dead .
Contact Customer Service for replacement filter timer .
Leakage on the
countertop .
1 . Water tanks are not
properly seated on base .
2 . Drainage plugs are not fully
engaged .
1 . Make sure water tanks are seated properly on the base .
2 . Ensure that drainage plugs are correctly installed on the
bottom of the base .
Water leaks from the top
cover .
Water tanks are overfilled .
Drain excess water from tanks by pressing push buttons .
ROOM temperature water
is warm .
Allow up to 30 minutes for cold water to chill and blue LED
light to turn on .
HOT temperature water is
not hot .
Energy Saver is in On position .
Make sure Energy Saver is in its Off position .
TROUBLESHOOTING
