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www.cuesinc.com
1-800-327-7791
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www.cuesinc.com
1-800-327-7791
To ensure the orderly return of CUES products from our customers and to assure proper credit and
warranty replacements handled in a timely manner, CUES has implemented a MATERIAL RETURN
AUTHORIZATION (MRA) SYSTEM. Please read and follow the instructions below to ensure your MRA is
handled properly and efficiently:
1. Once it is determined that a CUES product needs to be returned, call the CUES Parts Department
in Orlando at 1-800-327-7791.
2. CUES will provide an MRA number by phone and ask a few questions.
3. CUES will then mail or fax the MATERIAL RETURN AUTHORIZATION (MRA) FORM with the
MRA number, or include it with the replacement parts, if applicable.
4. Follow all instructions on the MRA Form. Make 2 copies - one for your records and the other will
be used as a packing list.
5. Place an MRA sheet in with the parts that are shipped back to CUES along with a copy of the
original packing slip or invoice, if possible. Send only the parts originally agreed upon with your
Parts Representative. Any deviations/changes will require an additional MRA.
6. Make sure to include a copy of the MRA form for a packing slip.
7. Write the MRA number on the outside of the box.
8. Please take care in packing the parts that are to be shipped back to CUES. Parts must be
individually protected from each other and appropriate packing material must be used to prevent
damage during shipping.
9. Freight on the material returned is to be prepaid by the customer. Depending on the warranty
determination, CUES, at its’ option, may credit freight charges both ways.
10. The parts must be returned to CUES within 5 days of receipt of the MRA for credit to be granted.
Under normal circumstances, a warranty determination can be made within 30 days, and if under warranty,
the part will be replaced at no charge. A credit will be issued if you have already received a replacement
part. No credits will be issued until CUES receives the defective part.
*******NOTE*******
CUES will not warrant look-alike parts sold by competitors and reserves the right to charge a restocking
fee. CUES shall not be liable for any loss or damage resulting, directly or indirectly, from the use of the
materials, or for special, indirect, or consequential damages, economic losses, loss of profits, loss of
business, or loss of business opportunity.
Without limiting the generality of the foregoing, this exclusion from liability embraces purchaser’s expenses
for downtime or for making up downtime, damages to property, and injury to or death of any persons.
CUES neither assumes nor authorizes any person (including employees, agents, or representatives of
CUES) to assume for it any other liability, guarantee, or warranty in connection with the sale or use of
the materials, and no oral agreements, warranties, or understandings exist collateral to or affecting this
warranty. This warranty shall not be extended, altered, modified, or waived except by a written instrument
signed by an authorized CUES representative.
CUES MATERIAL RETURN POLICY