28
Troubleshooting before Contacting the Service Center
Problem
Check
Troubleshooting
7.
is
shown on the display.
8. Rice at the bottom of
the inner pot takes on
a yellowish tinge.
9. The cooker is making
noise while cooking or
keeping rice warm.
10. The rice develops an
odor or discolors
when kept warm.
11.
symbol shows
up when the buttons
are pressed.
12. Rice is coming out
brown in color and
stuck to the inner pot.
13. Peas and mixed
grains are coming
out undercooked.
14. The buttons are
nonreactive.
Set Cook Control’s Heat setting to -2
℃
or 0
℃
(see p.11).
The cooker features a fan for cooling internal
components. This is the sound of that fan
running. Do not be alarmed.
The "jjee" sound heard from the cooker while
cooking or keeping warm is in progress occurs
while the IH pressure rice cooker is operating.
Do not be alarmed.
Do not keep rice warm for more than 12 hours.
(See p.21 and 22.)
Do not warm up rice that has been cooked using
the Preset option at a high timer setting.
(See p. 21.)
Cooking, preset, and warming cannot be
performed if the inner pot is not inside the cooker.
Place the inner pot inside the cooker.
This product is dedicated to 120V of power.
Connect to a proper power outlet.
Please contact the service center.
These error messages indicate a problem
with the temperature sensor.
This is called melanoizing effect and actually
the result of added rice flavor and aroma.
Have you selected PLAIN mode and set Cook
Control’s Heat setting to between 2
℃
and
4
℃
?
Do you hear a fan noise?
Do you hear a "jjee" sound from the cooker while
cooking or keeping warm is in progress?.
Have you kept the rice warm for more than 12 hours?
Were you keeping warm rice that was cooked using
the Preset option with a very long timer setting?
Did you use the cooking feature?
Have you cleaned the pressure packing on a regular
basis?
Is the inner pot inside the cooker?
Is the cooker plugged into a 220V outlet?
Always wash and rinse the rice clean.
Remove debris and buildup from the surface of the
automatic temperature sensor.
Did you wash and rinse the rice thoroughly?
Is the automatic temperature sensor covered with
debris or buildup?
Soak the peas and/or mixed grains in water or boil
them before cooking.
Are the peas and/or mixed grains overly dry?
Press the center of the button firmly.
The button does not work when pressed with a
wooden or plastic object.
Is a button not working?
WHA-VE0601GD Series ENG-0308.indd 28
2013-03-19 �� 1:13:15
