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Studio Reference
IIIII
&
II
II
II
II
II
Professional Studio Amplifiers
9 Service
This unit has very sophisticated circuitry which should
only be serviced by a fully trained technician. This is
one reason why each unit bears the following label:
CAUTION: To prevent electric shock, do not remove
covers. No user serviceable parts inside. Refer servic-
ing to a qualified technician.
9.1 Worldwide Service
Service may be obtained from an authorized service
center. (Contact your local Crown/Amcron representa-
tive or our office for a list of authorized service centers.)
To obtain service, simply present the bill of sale as
proof of purchase along with the defective unit to an
authorized service center. They will handle the neces-
sary paperwork and repair.
Remember to transport your unit in the original factory
pack. We will pay the surface shipping costs both
ways
for warranty service
to the authorized service
center nearest you after receiving copies of all ship-
ping receipts. You must bear the expense of all taxes,
duties, and customs fees when transporting the unit.
9.2 North American Service
Service may be obtained in one of two ways: from an
authorized service center or from the factory. You may
choose either. It is important that you have your copy of
the bill of sale as your proof of purchase.
9.2.1 Service at a North American Service Center
This method usually saves the most time and effort.
Simply present your bill of sale along with the defective
unit to an authorized service center to obtain service.
They will handle the necessary paperwork and repair.
Remember to transport the unit in the original factory
pack. A list of authorized service centers in your area
can be obtained from our Technical Support Group.
9.2.2 Factory Service
To obtain factory service, fill out the
service information
page
that follows and send it along with your proof of
purchase and the defective unit to the Crown factory.
For warranty service, we will pay for ground shipping
both ways in the United States after receiving copies of
the shipping receipts. Shipments should be sent “UPS
ground.” (If the unit is under warranty, you may send it
C.O.D. for the cost of freight via UPS ground.) The fac-
tory will return it via UPS ground. Please contact us if
other arrangements are required.
Factory Service Shipping Instructions:
1. When sending a Crown product to the factory for
service, be sure to fill out the service information
form that follows and enclose it inside your unit’s
shipping pack. Do not send the service information
form separately.
2. To ensure the safe transportation of your unit to the
factory, ship it in an original factory packing con-
tainer. If you don’t have one, call or write Crown’s
Parts Department. With the exception of polyure-
thane or wooden crates, any other packing material
will not be sufficient to withstand the stress of ship-
ping.
Do not use loose, small size packing materi-
als.
3. Do not ship the unit in any kind of cabinet (wood or
metal). Ignoring this warning may result in extensive
damage to the unit and the cabinet. Accessories
are not needed—do not send the instruction
manual, cables and other hardware.
If you have any questions, please call or write the
Crown Technical Support Group.
Always use the
original factory pack
to transport the unit.
Crown Audio Division
Tech. Support / Factory Service
57620 C.R. 105
Elkhart, Indiana 46517 U.S.A.
Phone: 1-219-294-8200
U.S.: 1-800-342-6939
Fax: 1-219-294-8301
