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8 — Troubleshooting

Notes

Rev 3-97

@ Crown

indicators you perform a visual inspection of your amplifier racks until you find
the point where one amplifier has its Data LED on and the next one in the loop
is not lit. When you find this point you have located the break.

Expected Crown Bus Voltages

Another way of checking for a Crown Bus wiring problem is to use a DC voltage
meter and check the voltage across the positive and negative lines of the Crown

Bus cable. Figures 1 through 4 demon-
strate the various voltages you might see
under various loop wiring conditions.

If the cable is connected properly, as
shown in Figure 1, between two compo-

nents with good continuity,
proper polarity, and both of the
components are powered up and
operating you should expect to
see approximately 2.5 VDC
across the positive and negative
Crown Bus wires.

If polarity of the Crown Bus is
reversed you will see a voltage
drop corresponding to the drop
across a diode, or about 0.7
VDC. Figure 2 shows measure-
ments being taken at the point in
the loop where the cable is re-
versed.

If you have no voltage drop at all
the problem may be an open in
one of the wires between the
output of the upstream device
and the point of measurement
as shown in Figure 3. It could
also be a short between the posi-
tive and negative wires or a
shorted opto-isolator at the down-
stream input device, as shown in
Figure 4. Another possibility
would be the upstream device
may not be powered up. If cable
continuity is proven good and
the component is turned on and
plugged in the problem may be
a failure of the current driver
circuitry.

A high voltage condition (10 to
15 VDC) occurs when there is an
open between the point of mea-
surement and the downstream
input device, as shown in Figure
3. The open may be in the Crown

OUT

IN

+ – + –

SMX 1

OUT

IN

+ – + –

SMX 2

OUT

IN

+ – + –

SMX 3

OUT

IN

+ – + –

SMX 4

0.7 VDC

+

Loop polarity is reversed between SMX 2 
and SMX 3. Break Detect reports "Break 
Before SMX 2" because SMX 2 senses loss 
of input continuity and sends break report 
with component ID. Meter reads diode
voltage drop due to input optic isolator.

0.7 VDC

+

OUT

IN

+ – + –

SMX 1

OUT

IN

+ – + –

SMX 2

OUT

IN

+ – + –

SMX 3

OUT

IN

+ – + –

SMX 4

2.5 VDC

+

Loop is OK. Expected voltage is
approximately 2.5 VDC at each
input and output.

Figure 1. Loop Voltage Check

Figure 2. Loop Voltage Check With Cable Polarity Reversed

Summary of Contents for SMX 1

Page 1: ...ered with IQ List the configuration parameters that must match between software and interface hardware State the maximum operating length RS232 and RS422 State the maximum loop capacitance for normal...

Page 2: ...igure 2 6 Voltage Measurement Open Figure 3 7 Voltage Measurement Reverse Polarity Figure 4 8 Current Measurement Figure 5 9 Does The Software Run PC Requirements Environment Windows DOS Corrupt or In...

Page 3: ...e right general area for the exact problem Specifically is the process of defining the exact nature of the problem Example When taking a Roll Call all components appear except those in equipment room...

Page 4: ...ments for the type of software being used IQ components are not likely to fail but it is not impossible Lightening is a respecter of no one The most common type of hardware failure is opto isolator da...

Page 5: ...ponent address To save time later it is always recommended that you mark components with their loop address and annotate system drawings to accurately reflect those addresses TOOLS AVAILABLE There are...

Page 6: ...for some reason such as power loss the On Line Search feature will automatically reestablish communication with that component when power is restored It will also restore communication to a whole loo...

Page 7: ...ect It is a feature you would use if you were not able to establish loop communication initially you missed the alert on the screen or you want to verify the break To use Search you need to select the...

Page 8: ...e versed If you have no voltage drop at all the problem may be an open in one of the wires between the output of the upstream device and the point of measurement as shown in Figure 3 It could alsobeas...

Page 9: ...oop Figure 5 shows a test rig setup for wave form mea surement Note that if an ungrounded scope is used it makes no difference whether the resistor is in the positive or negative leg but if a grounded...

Page 10: ...e prob lem may result in loss of high current or low current values When the problem isextremelyhighRFItheproblemismorelikelytobealossoflowcurrentvalues OUT IN SMX 1 OUT IN SMX 2 OUT IN SMX 3 OUT IN S...

Page 11: ...you if you have taken the time to check available documentation It is also very helpful if you have serial numbers software revision numbers or other relavent information handy when you call If a har...

Page 12: ...1C Are any files corrupted Yes Re install the program No If the problem cannot be resolved contact Crown Figure 8 Troubleshooting Flow Chart Does the software run PC Requirements Operating System Corr...

Page 13: ...erface it is sometimes necessary to remove Pin 4 from the male connector on the standard RS232 cable Proceed to question 3C No Use the correct cable Question 3C Is the RS232 cable connected correctly...

Page 14: ...ay not have any two components of the same type at the same address on the same loop and that addresses of 0 and 251 255 are not valid Question 4C Does the software have valid OIF and DLL files for th...

Page 15: ...es the computer have a 16550 UART for the com port Yes Proceed to question 5B No Install a com port board with the 16550 UART chip This UART supports higher speeds and includes additional memory buffe...

Page 16: ...lation or if the product has been repaired three or more times in the warranty period the most recent being at the Crown Factory Advanced replacements are only available through firms who have establi...

Page 17: ...oftware in your hands A software upgrade is defined as an upgrade from one version level of software to a higher version level For example going from IQ For Windows 1 0 to version 1 1 would be an upgr...

Page 18: ...ion problem is most likely between the computer and interface or on the Crown Bus 7 How does Break Detect work 8 List as many conditions as you can think of that would constitute a break in a Crown Bu...

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