44
receive or
send SMS &
photos
phone.
Files cannot
open
Unsupported file
format.
Check the supported file formats.
The screen
does not
turn on when
I receive a
call.
Distance/ Light sensor
problem.
If you use a protection tape or case,
make sure the area around the
Distance/ Light sensor is not covered
by it. Make sure that the area around
the Distance/ Light sensor is clean.
No sound
Vibration mode or
silent mode.
Check the settings status in the sound
menu to ensure you are not in
vibration or silent mode.
Hangs up or
freezes
Intermittent software
problem.
Try to perform a software update via
the website.
Contacts
display
doubly
Contacts are saved in
both phone and SIM
card.
Check contacts saved.
App cannot
be installed
Not supported by
service provider or
registration
requirements.
Contact your service provider.