EXPLORER user manual
27
Troubleshootings
If problems occur when using the phone, Prior to contacting the after-sales service
providers, please make the following simple check.
Problems
Reasons and Solutions
Can’t switch on
•
Press the end call key for more than 1 second.
•
Check if the battery is not inserted well. You may take out
the battery first and insert it again after several seconds.
•
Check if the battery is out of power.
Can’t connect to
network
•
Signal is too weak, please try to another place with stronger
signal.
•
The mobile phone maybe out of the network coverage.
•
SIM card is invalid; please contact your network supplier.
The audio
quality of the call
is poor
•
Press navigator key to increase the volume when you are in
a call.
•
Check the signal strength indicator on the display.
Standby time too
short
•
When failing to connect to network, the phone will keep
searching base station that consumes much battery and
reduces standby time. Move to an area with stronger signal
strength or switch your phone off temporarily.
•
Replace the battery.
SIM card error
•
Make sure that the chips in SIM card are not damaged; use
the clean cloth to scratch it.
•
Make sure that SIM card is inserted correctly.
•
SIM card invalid. Contact your service provider.
Can not dial calls
•
Make sure that the number you dialed is available and the
dial key has been pressed.
•
Make sure that there is enough money to make a call.
•
Make sure that SIM card is valid.
•
Fixed Dial is set or has call barring feature turned on.
Deactivate fixed dial function or call barring.
Can not receive
calls
•
Make sure that your phone has connected to network
(Check if the network is too busy or invalid).
•
Make sure that there is enough money to receive the call.
•
Make sure that SIM card is valid.
•
Check call divert settings and incoming call barring settings.
