Crestron
ST-CP
SmarTouch™ Control Processor
ST-CP Troubleshooting (Continued)
TROUBLE
POSSIBLE
CAUSE(S)
CORRECTIVE ACTION
RF LED on
ST-CP does
not illuminate
when trying to
control A/V
equipment.
Button on screen only
has internal functions
(i.e., join number
greater than or equal to
1000 or no join
numbers, set to 0).
Reopen project and verify that button join
number is between 1 and 999.
ST-CP is not receiving
power.
Verify that power pack is attached to ST-CP.
RF transmitter in
SmarTouch is faulty.
Contact a CRESTRON technical support
representative.
RF antenna is not
securely attached to
ST-CP RF port.
Verify that ST-CP RF antenna is properly
attached.
RF antenna is not
properly located (i.e.,
inside a metal rack).
Remotely locate RF antenna. Mount the
antenna away from the equipment with a
BNC male to BNC female 50 ohm cable.
Further Inquiries
If after reviewing this Operations Guide for the ST-CP, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255-5093-2160.
•
In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
Operations Guide - DOC. 5820
SmarTouch™ Control Processor: ST-CP
•
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