12 Inch Tilt Touchpanel
Crestron Isys™
TPS-5000
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble
situations. If further assistance is required, please contact a Crestron customer
service representative.
TPS-5000 Touchpanel Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Touchpanel is not
communicating with the
network.
Use Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network. Verify network
connection to the touchpanel.
Touchpanel is not
receiving network power.
Confirm that power is supplied to
the network.
Touchpanel
does not
function.
Touchpanel is not
receiving power from a
Crestron power source.
Use a Crestron control system or
an approved Crestron power
supply.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” and
recalibrate.
Incorrect network wiring.
Touch the screen to remove the
message and verify correct wiring
to all connectors.
Touchpanel Cresnet ID is
not set to match the Net
ID in the SIMPL program.
Touch the screen to remove the
message and enter Performance
Viewport (via SIMPL Windows or
VT Pro-e) to poll the network.
Verify that the Cresnet ID for the
touchpanel is properly set to
match the Net ID in the SIMPL
program.
Touchpanel
is not
responding.
Touchpanel Cresnet ID is
not unique, two or more
units share the same ID.
Enter Performance Viewport (via
SIMPL Windows or VT Pro-e) to
poll the network and verify that
each ID is used only once.
Standby timeout has
elapsed.
Touch the screen to reactivate.
Touchpanel
display is
dark.
Screen brightness is
improperly set.
Enter “SETUP MODE” and alter
screen brightness from the setup
menu.
Unexpected
response
from the
touchpanel.
Touchpanel is incorrectly
calibrated.
Enter “SETUP MODE” and
recalibrate.
TPS-XTXRF is installed
and enabled.
Disable RF Power in the Interface
Menu.
Touchpanel
does not
communicate
with RS-232
devices.
Incorrect RS-232 settings.
Match communication settings of
touchpanel to peripheral device.
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12 Inch Tilt Touchpanel: Crestron Isys™ TPS-5000
Operations Guide - DOC. 5863A
