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DigitalMedia™ Room Controller, CAT 

  Crestron 

DM-RMC-100 

Problem Solving 

Troubleshooting 

The following table provides corrective action for possible trouble 
situations. If further assistance is required, please contact a Crestron 
customer service representative. 

DM-RMC-100 Troubleshooting  

TROUBLE 

POSSIBLE 

CAUSE(S) 

CORRECTIVE 

ACTION 

Device is not 
communicating 
with the network. 

Use Crestron Toolbox 
to poll the network. 
Verify network 
connection to the 
device. 

Device does not 
function. 

Device is not 
receiving 
sufficient power. 

Use the Crestron 
Power Calculator to 
help calculate how 
much power is needed 
for the system. 

PWR

 LED does 

not illuminate. 

Device is not 
receiving power. 

Verify DMNet 
connections are 
properly attached. 

DM LINK

 LED 

does not 
illuminate. 

Device is not 
receiving DMNet 
signal. 

Verify DMNet 
connections are 
properly attached. 

VIDEO

 LED is 

red. 

Device is not 
receiving video 
signal. 

Ensure proper video 
signal is routed to 
device. 

VIDEO

 LED 

blinks red and 
green. 

Device is 
receiving video 
but unable to lock 
onto it. 

Verify ‘D’ cable 
connection and that the 
cable length can 
support the video data 
rate. 

(Continued on following page) 

32  

  Room Controller, CAT: DM-RMC-100 

Operations & Installation Guide – DOC. 6743-1F 

Summary of Contents for DigitalMedia Room Controller DM-RMC-100

Page 1: ...Crestron DM RMC 100 DigitalMedia RoomController DM CATReceiver Operations Installation Guide...

Page 2: ...d on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and rec...

Page 3: ...liest Version Software Requirements for the PC 23 Programming with Crestron SystemBuilder 23 Programming with SIMPL Windows 23 Uploading and Upgrading 27 Establishing Communication 27 Firmware 30 IP C...

Page 4: ......

Page 5: ...input supports up to 450 foot 137 meter cable length1 Low profile surface mount design Provides one HDMI or DVI display output2 Handles HD video with Deep Color and 3D Includes USB HID keyboard mouse...

Page 6: ...ut the home office school or virtually any other facility DigitalMedia distributes uncompressed digital video and audio signals up to 450 feet 137 meters using DM cable DigitalMedia thoughtfully manag...

Page 7: ...l DM series switcher sold separately Or a single DM RMC 100 can be fed straight from a DM TX 100 or other DM CAT transmitter sold separately to provide a simple solution for extending a computer or AV...

Page 8: ...control ports to allow programmable control of the display device connected to it It can also provide an alternative to these conventional control methods by harnessing the CEC Consumer Electronics Co...

Page 9: ...M RMC 100 in a classroom application DM RMC 100 in a Classroom Application For more information on this and other DM RMC 100 applications refer to the latest revision of the Crestron DigitalMedia Desi...

Page 10: ...t Resolutions Progressive 640 x 480 60 Hz 720 x 480 60 Hz 480p 720 x 576 50 Hz 576p 800 x 600 60 Hz 848 x 480 60 Hz 852 x 480 60 Hz 854 x 480 60 Hz 1024 x 768 60 Hz 1024 x 852 60 Hz 1024 x 1024 60 Hz...

Page 11: ...laced 720 x 480 30 Hz 480i 720 x 576 25 Hz 576i 1920 x 1080 25 Hz 1080i25 1920 x 1080 30 Hz 1080i30 plus any other resolution allowed by HDMI up to 165 MHz pixel clock Output Resolutions Matched to in...

Page 12: ...Power Usage 6 Watts 0 25 Amps 24 Volts DC Minimum 2 Series Control System Update File2 3 Version 4 001 1040 or later Environmental Temperature 41 to 104 F 5 to 40 C Humidity 10 to 90 RH non condensin...

Page 13: ...stron DigitalMedia CAT with DMNet 1 HDMI requires an appropriate adapter or interface cable to accommodate a DVI signal CBL HD DVI interface cable available separately 2 The latest software versions c...

Page 14: ...M RMC 100 Physical Description This section provides information on the connections controls and indicators available on your DM RMC 100 DM RMC 100 Physical View Front 10 Room Controller CAT DM RMC 10...

Page 15: ...Crestron DM RMC 100 DigitalMedia Room Controller CAT DM RMC 100 Physical View Back Operations Installation Guide DOC 6743 1F Room Controller CAT DM RMC 100 11...

Page 16: ...n DM RMC 100 DM RMC 100 Overall Dimensions Front View 1 2 3 4 5 5 15 in 131 mm 4 54 in 116 mm DM RMC 100 Overall Dimensions Bottom View 11 10 9 8 7 6 1 41 in 36 mm 12 Room Controller CAT DM RMC 100 Op...

Page 17: ...ontrols Indicators CONNECTORS1 CONTROLS INDICATORS DESCRIPTION 1 PWR LED 1 Green LED indicates operating power supplied via DMNet 2 DM LINK LED 1 Green LED indicates connection to an upstream DM devic...

Page 18: ...D indicates Ethernet connection and control system communication status Red indicates no Ethernet link Green indicates Ethernet link and connection to control system Blinking Red Green indicates Ether...

Page 19: ...1 19 pin Type A HDMI female HDMI digital video audio output Also supports DVI2 8 USB 1 USB Type A female USB 1 1 host port for connection of a mouse keyboard or other USB HID compliant device 14 RELAY...

Page 20: ...nnects to DM CAT output of a DM switcher transmitter or other DM device via DM CBL cable6 13 LAN4 Green LED Yellow LED Pin 8 Pin 1 1 8 wire RJ 45 with two LED indicators 10BASE T 100BASE TX Ethernet p...

Page 21: ...ort carries HDMI signal The M port carries data Refer to the following table for the connector pinouts 1 8 PIN WIRE COLOR PIN WIRE COLOR 1 Orange White 5 Blue White 2 Orange 6 Green 3 Green White 7 Br...

Page 22: ...wiring use DM CBL DigitalMedia Cable Up to two DM Repeaters model DM DR sold separately may be required Refer to the latest revision of the Crestron DigitalMedia Design Guide Doc 4789 for complete wi...

Page 23: ...er the following The IP ID of each unit must match an IP ID specified in the SIMPL Windows program Each device using IP to communicate with a control system must have a unique IP ID Installation To pr...

Page 24: ...e included metal mounting plate 2019091 to the mounting surface using four screws not supplied 3 Attach the DM RMC 100 to the mounting plate using the four included 06 32 x 1 4 Phillips screws 2007215...

Page 25: ...that follows this paragraph Refer to Network Wiring on page 18 Apply power after all connections have been made When making connections to the DM RMC 100 use Crestron power supplies for Crestron equi...

Page 26: ...ter NOTE Ensure the unit is properly grounded by mounting it to a metal electrical box or connecting a wire from the unit s ground screw to building earth ground NOTE For optimum performance Crestron...

Page 27: ...restron has developed an assortment of Windows based software tools to develop a customized system Use Crestron SystemBuilder or SIMPL Windows to create a program to control the DM RMC 100 Programming...

Page 28: ...DM switcher Directly to a card in the Ethernet slot of the control system used without a DM switcher Locating the DM RMC 100 in the Device Library The system tree of the control system displays the DM...

Page 29: ...talMedia Room Controller CAT C2ENET 2 Device Slot 8 Using Output Card in a DM Switcher C2ENET 2 Device Slot 8 Using Ethernet Slot on Control System Operations Installation Guide DOC 6743 1F Room Contr...

Page 30: ...vice Settings Crestron DM RMC 100 Window NOTE The ID code specified in the SIMPL Windows program must match the IP ID of each unit Refer to Identity Code on page 19 Program Manager Program Manager is...

Page 31: ...unicates with the DM RMC 100 in the following ways Via a DM switcher using TCP IP or USB communication TCP IP provides a faster method of communication than USB Via the LAN port of the DM RMC 100 usin...

Page 32: ...lbox to create an entry using the expected communication protocol USB When multiple USB devices are connected identify the DM switcher by entering DM MD8X8 DM MD16X16 or DM MD32X32 in the Model textbo...

Page 33: ...gs and remains until it is changed manually 2 Use the Address Book in Crestron Toolbox to create an entry for the DM RMC 100 using the TCP connection type and enter the IP address of the DM RMC 100 3...

Page 34: ...Device Discovery Tool to find the IP address of the DM RMC 100 2 Add the IP address to the Address Book in Toolbox 3 Download the appropriate puf file from the Crestron Web site to your PC 4 Double c...

Page 35: ...he DM RMC 100 is created automatically 1 Use the Device Discovery Tool in Crestron Toolbox to find the IP address of the DM RMC 100 Then display the System Info window click the icon and select the DM...

Page 36: ...ufficient power Use the Crestron Power Calculator to help calculate how much power is needed for the system PWR LED does not illuminate Device is not receiving power Verify DMNet connections are prope...

Page 37: ...f the device is in a non DHCP environment a default IP address 192 168 1 241 can be assigned by holding down its SETUP button while applying power This IP address will overwrite any previous settings...

Page 38: ...ional power is rarely required as switchers provide enough power for most typical configurations Please use the DMNet Power Calculator to help calculate how much power is needed for the system www cre...

Page 39: ...is guide please take advantage of Crestron s award winning customer service team by calling Crestron at 1 888 CRESTRON 1 888 273 7876 You can also log onto the online help section of the Crestron Web...

Page 40: ...n tilt heads and power supplies are covered for a period of one 1 year touchscreen display and overlay components are covered for 90 days batteries and incandescent lamps are not covered This warranty...

Page 41: ...ne understands that there is no warranty for this free software If the software is modified by someone else and passed on we want its recipients to know that what they have is not the original so that...

Page 42: ...e Program or a work based on it under Section 2 in object code or executable form under the terms of Sections 1 and 2 above provided that you also do one of the following a Accompany it with the compl...

Page 43: ...inal copyright holder who places the Program under this License may add an explicit geographical distribution limitation excluding those countries so that distribution is permitted only in or among co...

Page 44: ...n Electronics Inc Operations Installation Guide DOC 6743 1F 15 Volvo Drive Rockleigh NJ 07647 2027682 Tel 888 CRESTRON 02 11 Fax 201 767 7576 Specifications subject to www crestron com change without...

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