CRESTRON
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CNX Analog/Digital Input/Output Expansion Card: CNXIO-16
Operations Guide - DOC. 8125
Return and Warranty Policies
Merchandise Returns / Repair Service
1.
No merchandise may be returned for credit, exchange, or service without
prior authorization from CRESTRON. To obtain warranty service for
CRESTRON products, contact the factory and request an RMA (Return
Merchandise Authorization) number. Enclose a note specifying the nature of
the problem, name and phone number of contact person, RMA number, and
return address.
2.
Products may be returned for credit, exchange, or service with a CRESTRON
Return Merchandise Authorization (RMA) number. Authorized returns must
be shipped freight prepaid to CRESTRON, Cresskill, N.J., or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons.
Shipments arriving freight collect or without an RMA number shall be
subject to refusal. CRESTRON reserves the right in its sole and absolute
discretion to charge a 15% restocking fee, plus shipping costs, on any
products returned with an RMA.
3.
Return freight charges following repair of items under warranty shall be paid
by CRESTRON, shipping by standard ground carrier. In the event repairs are
found to be non-warranty, return freight costs shall be paid by the purchaser.
CRESTRON Limited Warranty
CRESTRON ELECTRONICS, Inc. warrants its Cresnet products, denoted by a
"CN" prefix model number, to be free from manufacturing defects in materials and
workmanship for a period of three (3) years from the date of shipment to purchaser.
Disk drives and any other moving or rotating mechanical parts are covered for a
period of one (1) year. CRESTRON warrants all its other products for a period of
one year from the defects mentioned above, excluding touchscreen display
components which are covered for 90 days. Incandescent lamps are completely
excluded from Crestron's Limited Warranty. CRESTRON shall, at its option, repair
or replace any product found defective without charge for parts or labor. Repaired or
replaced equipment and parts supplied under this warranty shall be covered only by
the unexpired portion of the warranty.
CRESTRON shall not be liable to honor warranty terms if the product has been
used in any application other than that for which it was intended, or if it has been
subjected to misuse, accidental damage, modification, or improper installation
procedures. Furthermore, this warranty does not cover any product that has had the
serial number altered, defaced, or removed.
This warranty shall be the sole and exclusive remedy to the purchaser. In no event
shall CRESTRON be liable for incidental or consequential damages of any kind
(property or economic damages inclusive) arising from the sale or use of this
equipment. CRESTRON makes no other warranties nor authorizes any other party
to offer any warranty, expressed or implied, including warranties of merchantability
for this product. This warranty statement supersedes all previous warranties.
Trademark Information
All brand names, product names, and trademarks are the sole property of their
respective owners. Windows is a registered trademark of Microsoft Corporation.
Windows95, Windows98 and WindowsNT are trademarks of Microsoft Corporation
