CH-DIM4-D9
Product Manual
Crestron International
• 2 Oude Keerbergsebaan • 2820 Rijmenam • Belgium
Tel: +32 15 50 99 50 • [email protected] •
www.crestron-int.be
10
Problem Solving
Troubleshooting
Table 1 Provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron Technical Support
representative or submit your question on the Crestron True Blue On Line Service
(
www.crestron.com
)
Table 1: Troubleshooting Guide
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
CH-DIM4-D9 does not
function
DIM4-D9 is not
communicating to the
network.
Enter Viewport in SIMPL
Windows. Press the F4 key
to poll the network. Verify
network connection to
DIM4-D9 (it will report as a
CNLDAB-4A).
Crestron swirl on the
front is not lighting up
(blue).
CH-DIM4-D9 is not receiving
24V power at the NET
connector.
Verify “CRESNET
Connections” on page 6.
Confirm power is supplied to
the unit.
Cuttoff relays are
always closed, outputs
are always set to
10VDC (100%)
The manual override is
bridged or dipswitch is placed
to ON (Up).
Verify that the manual
override is not bridged and
that the dipswitch is placed
to the OFF position (Down)
Relayoutput 1-4 LED
does not illuminate
when control system
sends commands
Cuttoff 1-4 not driven by
proper signals, NET-ID is
wrong.
Verify that the proper SIMPL
symbols/signals are used to
drive these Channels. Verify
NET-ID on CH-DIM4-D9
CH-DIM4-D9 is not
responding to network
poll
Incorrect network wiring
Verify correct wirings to the
network connectors (see
page 6).