Crestron C2NI-AG
Creslight II Keypad C2NI-AG
• Operations & Installations Guide - DOC. 6xxx
15
Return and Warranty Policies
Merchandise Returns / repair service
1. No merchandise may be returned for credit, exchange or service without prior authorization from Cre-
stron. To obtain warranty service for Crestron products, contact an authorized Crestron dealer. Only
authorized Crestron dealers may contact the factory and request an RMA (Return Merchandise Authori-
zation) number. Enclose a note specifying the nature of the problem, name and phone number of contact
person, RMA number and return address.
2. Products may be returned for credit, exchange or service with a Crestron Return Merchandise Author-
ization (RMA) number. Authorized returns must be shipped freight prepaid to Crestron or its authorized
subsidiaries, with RMA number clearly marked on the outside of all cartons. Shipments arriving freight
collect or without an RMA number clearly marked on the outside of all cartons shall be subject to refusal.
Crestron reserves the right in its sole and absolute discretion to charge a 15% restocking fee plus ship-
ping costs on any products returned with and RMA.
3. Return freight charges following repair of items under warranty shall be paid by Crestron shipping by
standard ground carrier. In the event repairs are found to be non-warranty, return freight costs shall be
paid by the purchaser.
Problem Solving
Troubleshooting
The table after this paragraph provides corrective action for possible trouble situations.
If further assistance is required, please contact a Crestron customer service representative.
NOTE
: Operation is ultimately determined by the control system program, and that must be considered
when troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
Device does not
turn on
Device is not receiving power from a
Crestron Power source
Use the provided Crestron power source. Verify
connections.
Device is not receiving sufficient
power.
Use the Crestron Power Calculator to help
calculate how much power is needed for the
system
Electrostatic discharge due to improp-
er grounding.
Check that all ground connections have been
made properly
Device does
not function as
expected.
Unit is not configured correctly.
Verify DIP switch settings and keypad wiring.
Incorrect programming in control
system.
Check control system logic or contact Crestron
for assistance.
Incorrect Cresnet ID
Cresnet ID should match in the symbol and the
device
