Crestron
C2IR-8
2-Series IR/Serial Output Expansion Card
Problem Solving
Troubleshooting
The table below provides corrective action for possible trouble situations. If further
assistance is required, please contact a Crestron customer service representative.
C2IR-8 Troubleshooting
TROUBLE
POSSIBLE CAUSE(S)
CORRECTIVE ACTION
C2IR-8 does not
function.
2-Series Control System is
not receiving power.
Verify power to 2-Series Control System.
Circuit card is not properly
seated in slot.
Verify C2IR-8 is properly inserted into 2-Series
Control System slot per procedures in this
Operations Guide.
Programming error.
Check SIMPL Windows program.
A particular IR
device does not
IRP2 wiring was extended
and polarity was reversed.
Verify proper polarity on IRP2 wiring.
function.
Incorrect or missing driver
for IR device.
First, install appropriate driver using SIMPL
Windows.
Second, verify functionality of driver using DEAL
for Windows and CNXLIR, Crestron's
Infrared/Serial Learner.
Programming error.
Check SIMPL Windows program.
Further Inquiries
If, after reviewing this Operations Guide for the C2IR-8, you cannot locate specific
information or have questions, please take advantage of Crestron's award winning
customer service team by calling:
•
In the US and Canada, call Crestron’s corporate headquarters at
1-888-CRESTRON [1-888-273-7876] or 1-201-767-3400.
•
In Europe, call Crestron International at +32-15-50-99-50.
•
In Asia, call Crestron Asia at +852-2341-2016.
•
In Latin America, call Crestron Latin America at +5255
-
5093
-
2160.
•
In Australia, call Crestron Pacific at +613-9480-2999.
For local support from exclusive Crestron factory-trained personnel in New Zealand
call Amber Technologies at +649-410-8382.
Future Updates
As Crestron improves functions, adds new features, and extends the capabilities of
the C2IR-8, additional information and programming examples may be made
available as manual updates. These updates are solely electronic and serve as
intermediary supplements prior to the release of a complete technical documentation
revision.
The Downloads page of the Crestron website (
) directs the reader
to the location and description of each update. Check the site periodically for update
availability and its subjective value.
Operations & Installation Guide – DOC. 8172
2-Series IR/Serial Output Expansion Card: C2IR-8
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