Crem Diamant Pro 2GR User Manual Download Page 4

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D I A M A N T

Pro

Original instructions.

MANUAL REVISIONS

Rev. #

Date

TSB#

Description

March 08, 2018

None

First draft released for technical review and validation testing.

March 13, 2018

None

Update based on Crem Tech. Serv. Dept. review feedback and
updated software programming.

May 17, 2018

None

Update of User Programming

Oct. 10, 2018

None

Updates base on compliance and field test feedback.

Oct. 26, 2018

None

Add additional SmartSteamer and SmartTea user instructions.

Nov. 23, 2018

None

Change text to match market material for SmartSteam.

Nov. 30, 2018

None

Change Coffee dose programming name

Feb. 20, 2019

None

Add “Water filter requirements” section.

Aug. 15, 2019

None

Add cup warmer option handling info and additional
troubleshooting instructions.

Sep. 24, 2019

None

Add additional compliance information.

Nov. 01, 2019

None

Update cover to new corporate branding.

Nov. 27, 2019

None

Update

SmartSteam Pump

Speed

Feb. 06, 2020

None

Add ‘Crafted for every taste’ tag line & update cleaning product

Summary of Contents for Diamant Pro 2GR

Page 1: ...D I A M A N TPro USER MANUAL Part No 1764320_13 Crafted for every taste ...

Page 2: ...al dimensions 13 Diamant Pro 3GR machine data 14 Diamant Pro 3GR versions accessories 14 Diamant Pro 3GR versions front view 15 Diamant Pro 3GR versions external dimensions 15 BUTTONS AND CONTROLS 16 Machine controls 16 Touchscreen 16 INSTALLATION AND START UP 17 Machine positioning 17 Drain connection checklist 18 Water filter requirements 18 Water connection checklist 19 Boiler pressure and temp...

Page 3: ... SmartTea dose programming 36 Dose programming Coffee Tea using the touchpad 37 Temperature adjustment 37 Preinfusion settings 38 ECO mode 38 Group cleaning 39 Group overuse 39 Date and time settings and auto on off functions 40 Group counters 40 Counters and service alarm resets 41 SmartSteam 42 Cup warmer 42 MACHINE ALERTS 43 Display messages and alarms 43 Alarms related with grinding 43 Alarms ...

Page 4: ...2018 None Add additional SmartSteamer and SmartTea user instructions 06 Nov 23 2018 None Change text to match market material for SmartSteam 07 Nov 30 2018 None Change Coffee dose programming name 08 Feb 20 2019 None Add Water filter requirements section 09 Aug 15 2019 None Add cup warmer option handling info and additional troubleshooting instructions 10 Sep 24 2019 None Add additional compliance...

Page 5: ...e Important notifications to ensure food safety prevent possible minor personal injury or damage to the machine WARNING Indicates a potentially hazardous situation which if the WARNING is ignored could result in serious injury or even death DANGER INDICATES AN IMMINENTLY HAZARDOUS SITUATION WHICH IF NOT AVOIDED WILL LIKELY RESULT IN SERIOUS INJURY AND EVEN DEATH Note Gives additional information w...

Page 6: ...r ensuring that users have been properly trained to operate the machine and understand the potential risks involved The owner or installer will be liable for all non authorised modification of the machine Non authorised alteration or modification of the machine will immediately void the manufacturer s warranty This manual references the machine at the time of sale The commercial availability of su...

Page 7: ...ll a pressure reducer in case water pressure exceeds this range Maximum inlet water temperature 40ºC Ambient temperature between 10ºC min and 40ºC max GENERAL INFORMATION Install the machine in a horizontal position and away from heat sources and flammable objects This machine should only be installed on a water resistant work surface that is capable of adequately supporting the machine s weight A...

Page 8: ... temperatures below 0ºC during handling and transport make sure that service personnel empty the boiler and water system The machine s boiler and water system is empty when delivered from the factory To ensure fault free machine operation only use manufacturer approved replacement parts and accessories Before performing maintenance and or moving the machine disconnect the machine from the power su...

Page 9: ...or use Do not block the vents with rags or other objects Do not insert foreign objects into the vents Check the drain regularly to make sure that waste water is emptying properly The appliance must be connected to a public distribution system having a nominal voltage of 230V line to neutral and a maximum permissible system impedance of Zmax 0 08 Ω If the supply cord is damaged it must be replaced ...

Page 10: ...nsport protect the carton and machine from impact drops crushing shocks moisture and exposure to extreme temperature Upon receipt and delivery ensure that the machine is in the exact condition described in the enclosed documentation and that all accessories are included Missing items should be reported to the manufacturer or dealer immediately Damage caused during transport should be reported to t...

Page 11: ...fee or other residue Cover re pack the machine in its original carton and store it in a dry place where it will not be exposed to extreme temperatures or humidity When returning the machine to service after long term storage perform all weekly and periodic cleaning procedures and reconnect the water and power supplies this should be performed by a qualified person before use If the machine ever ne...

Page 12: ...oiler operating pressure 0 8 to 1 2 bar Steam boiler operating volume 11 5L Group boiler volume 1 5L Power rating 220 240V 1N 3600W 50 60Hz Single Multiboiler 220 240V 1N 3620W 50 60Hz Single Multiboiler SmartSteam 380 415V 3N 4800W 50 60Hz Single Multiboiler 3Ph 380 415V 3N 4850W 50 60Hz Multiboiler 3Ph SmartSteam Water connection 3 8 Internal thread Height width depth 535 885 620mm Machine weigh...

Page 13: ... Tray Steam Wand SmartSteam optional not shown Drink Keypads Steam Knob Retractable Cup Shelves Dimension Length A 885mm B 620mm C 535mm D 80mm E 130mm F 140mm D E F Brewing Groups Steam Wand SmartTea Tap Power Switch Logo SmartTea Keypad WARNING THE USB PORT SHOULD NOT BE USED AS A CHARGING SOCKET it is designed to be used by the technical service staff to only perform software updates Improper u...

Page 14: ...re 0 8 to 1 2 bar Steam boiler operating volume 17 5L Group boiler volume 1 5L Power rating 380 415V 2N 4350W 50 60 Hz Single Boiler 380 415V 2N 4850W 50 60 Hz Single Boiler SmartSteam 380 415V 3N 6350W 50 60 Hz Single Boiler Multiboiler 3Ph 380 415V 3N 6400W 50 60 Hz Single Multiboiler 3Ph Smart Steam Water connection 3 8 Internal thread Height width depth 535 1090 630mm Machine weight 1 boiler 1...

Page 15: ...team Knob optional Touchscreen USB Port Manometer Group Displays Logo Drip Tray Steam Wand SmartSteam optional not shown Drink Keypads Hot Water Keypad Steam Knob Brewing Groups Steam Wand Hot Water Tap Retractable Cup Shelves Power Switch WARNING THE USB PORT SHOULD NOT BE USED AS A CHARGING SOCKET it is designed to be used by the technical service staff to only perform software updates Improper ...

Page 16: ...dard mode Touchscreen Coffee Key2 Coffee Key4 Coffee Key1 Coffee Key3 Water Key1 Water Key2 Note See the User Programming section for instructions related to programming and customizing the machine s settings via the touchscreen i Touchscreen Diamant Pro features an TFT LCD digital touchscreen display for monitoring machine status and performing user programming and machine adjustments customizati...

Page 17: ...evel sturdy and water resistant surface approximately 110cm above floor level for ease of access and usage 3 Adjust the feet to ensure that it dispenses coffee evenly to all cups 4 Ensure enough free space is available above 30cm and behind 10cm the machine to ensure easy cleaning and maintenance and adequate ventilation Important Leave an air gap of at least 30cm above the machine and 10cm behind...

Page 18: ...he drainage tube is not twisted and that it is below the level of the drain cup to prevent trapping water and other residue in the tube which could mold or produce bad smells Only use safe drinking water with a hardness rating between 5ºfH and 8ºfH French hardness degrees If the hardness value is below this limit corrosion of hydraulic components is likely If the value is higher lime scaling insid...

Page 19: ...achine s hydraulic system Contact a service technician to do this task if you are not confident about performing the steps below 5 Open the water tap and allow the filter to fill if new previously unused Then the machine s steam boiler will begin to fill Check carefully around the service area for leaks or drips If leaks drips are detected turn off the tap immediately and check tighten any leaking...

Page 20: ...nd brewing results Relationship between boiler pressure and temperature Optimal operating pressure and temperature 0 7 110 115 120 125 0 8 0 9 1 1 1 1 2 o C BAR Boiler pressure and temperature information Machine handling tips Do not place wet cups directly on the cup shelf Always thoroughly dry any cups before storing them on the warming shelf WARNING Allowing water to drip into the machine can c...

Page 21: ...icient power supply wiring grounding or insulation can result in overheating and possibility of fire 4 The coffee machine must be connected to an earth grounded electrical outlet that complies with the regulations in force in the country of installation For appliances not fitted with a supply cord and a plug means for disconnection must be incorporated in the fixed wiring in accordance with the wi...

Page 22: ...uminated while the boiler is heating 4 While the machine is heating up run a drink cycle through each group to bleed air out of the group boilers and to ensure they are working 5 Open the steam knobs taps to ensure they are working The machine is now ready to use Note Remove all protective film during installation before powering the machine ON for the first time This will prevent the film melting...

Page 23: ... replaced Filter basket locking spring Filter basket Portafilter spring slot Double espresso portafilter and filter basket 14g Single espresso portafilter and filter basket 7g Align the portafilter s two flanges with the two slots in the group housing Insert the portafilter and rotate it counterclockwise until the handle is approximately perpendicular to the face of the coffee machine OPERATION ...

Page 24: ...filter while the machine is in operation The pressurised hot water could cause scalding or serious injury After dispensing has finished wait at least 3 seconds before removing the portafilter OPERATION 4 Insert the filled portafilter into the group head and lock it into the correct position 3 Compact the coffee ProTip When not in use store the portafilter inserted in the group to keep it warm This...

Page 25: ...ter could cause scalding or serious injury After dispensing has finished wait at least 3 seconds before removing the portafilter OPERATION 4 Insert the filled portafilter into the group head and lock it into the correct position 3 Compact the coffee ProTip When not in use store the portafilter inserted in the group to keep it warm This is important to maintain optimal brewing temperature while the...

Page 26: ...ilk while steaming frothing it may cause serious burns and injuries 1 Place the steam wand over the drip tray and open the steam knob handle for a few seconds to allow condensed water to be ejected Close the steam knob handle when only steam is coming out 3 Once the milk reaches the desired temperature close the knob handle and wait for the steaming to stop then remove the pitcher Close Open 2 Imm...

Page 27: ...le steaming it may cause serious burns and injuries 3 When the steaming is finished remove the milk pitcher and wipe down the outside of the SmartSteam with a damp cloth to keep it always clean Afterward aim the SmartSteam wand down towards the drip tray and tip the handle up for at least 3 seconds to flush the steamer and eject any milk that may be in the steam tip Flush ProTip To create your own...

Page 28: ... offset Nozzle Jug Size ml Milk ml Milk Type Milk Temp C SmartSteam Temp C SmartSteam Pump Speed SmartSteam Temp Offset C Barista 330 400 175 SemiSkimmed Whole Fresh Whole 6 10 62 0 C 44 14 0 C 500 600 275 6 10 62 0 C 44 14 0 C Turbo 330 400 175 6 10 62 0 C 75 0 0 C 500 600 275 6 10 62 0 C 75 0 0 C BARISTA 1 hole For best quality milk foam TURBO 8 holes For faster milk foam Recommended Software Se...

Page 29: ...ring dispensing to avoid scalding or serious burns 1 Place a pitcher or other heat resistant vessel under the hot water outlet 2 Press the desired hot water button to begin dispensing 3 Hot water dispensing will stop automatically after the programmed dispensing time is reached or press the button again to stop it manually any time before it finishes ...

Page 30: ...stment Close tap evaporation Decrease water temp Open tap Temperature vs Screw Turns Screw Turns Water Temperature C 0 0 5 1 1 5 2 2 5 50 70 60 80 90 100 The Tea Water temperature can be adjusted manually using a flat blade screwdriver inserted into the temperature adjustment screw slot on the top of the machine as shown above ...

Page 31: ...e a container under the water outlet and activate the hot water dispensing for a total of 20 seconds to fully flush the tap 3 Run the Daily flushing cycle for each brewing group See Daily flushing section for details 4 Clean the external surfaces of the machine paying special attention to the glass and stainless steel parts to remove any coffee residue and smudges and fingerprints Once per week be...

Page 32: ... on the drip tray with the SmartSteam wand immersed into it 2 Put one cleaning tablet for milk into the pitcher 3 Tip down the handle to start a cycle the tablet will be dissolved after 1min It will stop automatically 4 Remove the pitcher clean it and fill it almost totally with new water 5 Remove the nozzle and put it into the pitcher 6 Place the pitcher again on the drip tray with the wand immer...

Page 33: ...cle for each group at the end of each day to prevent coffee residue drying and building up inside the brewing groups 1 Remove the filter basket and place the blind filter in the portafilter 2 Enter the User Programming and select the Auto Cleaning cycle on the touchscreen Rinsing will start and lasts about one minute 3 After rinsing remove the blind filter and store it in a safe place for the next...

Page 34: ...and select the Auto Cleaning cycle on the touchscreen Automatic cleaning will start and lasts about one minute Professional espresso cleaning detergent Part no 1104171 2 Add 7 10g of espresso machine detergent to the portafilter then lock the portafilter into the brewing group 4 After cleaning with detergent the group needs to be flushed So run the Auto Cleaning cycle two more times to flush out a...

Page 35: ...ust steam and group boiler temperatures Adjust preinfusion settings Group overuse alert settings Clock settings adjust time and date Check group counters volume of water cycled service intervals and number of coffees dispensed etc ECO settings activate and deactivate energy saving mode Run automatic cleaning Adjust SmartSteam settings Turn cup warmer on off Power off on without using the main swit...

Page 36: ...Quick flush Start Continuous Key unmetered continuous flow For safety and water conservation all brewing settings have a maximum dispensing time of 3 minutes 500ml i AUTO 1 2 3 ml DOSE GR1 K1 80 K2 110 K3 140 K4 10 SmartTea dose programming Use the following steps to program dosages for each hot water dispensing button each button can be programmed for a different dosing time if desired 1 Press th...

Page 37: ... made and the continuous button 3 The group begins to dispense espresso when the desired volume of espresso is reached press the selection button that is light up to stop dispensing this volume will now be stored as default 4 Repeat this process with all the selections that needs to be reprogrammed In case you only want to reprogram one of the selections acts as previously described and only repro...

Page 38: ...d Use the following steps to adjust the ECO settings 1 Press the ECO Mode button to enter the programming menu AUTO ProTip Preinfusion is a useful feature for many roasts of coffee that need just a little more time to develop during brewing Preinfusion moistens the espresso in the portafilter for about one second then releases pressure for two seconds before begging the normal brew To decide if pr...

Page 39: ... installed however hot water will still flow from the other groups so the cleaning with detergent must be repeated separately for each group It is important to perform two or three more clearings without detergent afterward for each group to ensure all detergent has been flushed out of the group WARNING THE CLEANING WATER ISVERY HOT DO NOT PLACE FINGERS OR HANDS UNDER THE GROUP OPEN THE GROUP OR R...

Page 40: ...ogram the clock and calendar settings and program the daily automatic on off functions USER PROGRAMMING Group counters ProTip The counters can be useful for calculating the number of coffees dispensed over a day week or month which is helpful in calculating business expenses when machine service is needed and other important machine related information 1 Press the Counters button to enter the prog...

Page 41: ...T to cancel and reset the alarm Use the following steps to view the alarm programming settings TOTAL COUNTERS Coffee Liters Maintenance Tea 00000 00000 00000 00000 RESET Note Alarm counters cannot be reset to zero as they are the life history of the machine Resetting the alarm only resets the counter function to begin tracking when the alarm should be activated again in the future i USER PROGRAMMI...

Page 42: ...ttings SMART STEAM TEMP 65 C SMARTSTEAMTEMPERATURE Temperature that the smart steam wand needs to reach before closing steam valve FLUSHTIME Trigger to release auto cleaning If the steam wand hasn t been used in the last 5 30 min as chosen and the steam wand is in home position it will start the auto cleaning cycle If not the CLEANING OVERDUE alarm will be triggered SET AUTO FLUSHTIMER Time in whi...

Page 43: ...splay you will enter the alarm list where you can see the alarms enabled in case there are more than one at the same time i Alarm description Alarms related with grinding Alarm Description GRX Too fine When the flowmeter is measuring less than fine grinding setting this alarm will be released GRX Too coarse When the flowmeter is measuring less than coarse grinding setting this alarm will be releas...

Page 44: ...arms related with Group use Alarm Description Group cleaning overdue If the programmed daily cleaning interval time set at 24 hours from last cleaning by default expires without the barista activating the cleaning cycle manually the warning will appear and will remain on screen until the cleaning is completed See Group cleaning section for instructions on how to run the cleaning and reset the alar...

Page 45: ...ircuit Gr X Coffee boiler sensor AL2 Warn the user the temperature sensor for GrX coffee boiler is not connected or is not working properly SmartSteam sensor AL1 Warn the user the temperature sensor for SmartSteam steam wand is in short circuit SmartSteam sensor AL2 Warn the user the temperature sensor for SmartSteam steam wand is not connected or is not working properly Cup warmer sensor AL1 Warn...

Page 46: ... preinfusion function is enabled you must program the ON OFF settings of this function Set up the preinfusion settings as explained in User Programming Preinfusion settings Water is found underneath the machine The drain tube is blocked with used grounds rubbish or is pulled off the drain cup Clean the drainage tube Machine faults Problem Possible cause Solution Coffee dispensing temperature is to...

Page 47: ...D I A M A N T Pro 47 Original instructions SERVICE INFORMATION Notes ...

Page 48: ...n has been made and warranty claim been issued without delay The affected equipment may not be used during awaiting service if there is any risk that the damage or defect would worsen The warranty will not cover consumption supplies such as glassware normal maintenance such as cleaning of filters contaminations in water lime incorrect voltages pressure or adjustment of water amounts The warranty w...

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