Troubleshooting and Support
This section provides solutions to problems you may encounter during installation or normal use. This
includes:
l
Problems with Sound
l
Problems with Simultaneous Playback/Recording
l
Tips to Improve Your Recording Quality
l
Restore Default Settings
Problems with Sound
No sound from the headphones.
Check the following:
l
The headphones are connected to the Headset jack.
l
Ensure the Sound BlasterX G5 is turned on.
l
Ensure the volume control of the Sound BlasterX G5 is not at minimum level.
l
Ensure the volume on your connected device or the media player is not muted.
No audio output when playing digital files such as WAV, MIDI files or AVI clips.
Check the following:
l
The volume control is set at mid-range. Adjust the volume mixer settings in BlasterX Acoustic
Engine Pro, if necessary.
l
The powered speakers or external amplifier are connected to the Line / Optical Out jack.
No audio can be recorded from the external microphone.
Do the following:
i. Navigate to Windows
Control Panel
>
Sound
>
Recording
tab.
ii. Select
Sound BlasterX G5 (External Mic)
as the default recording device.
iii. In the
Mixer
selection of BlasterX Acoustic Engine Pro, unmute the
External Mic
in the
Recording
section.
No audio can be recorded from the source connected to Line / Optical In jack.
Do the following:
i. Navigate to Windows
Control Panel
>
Sound
>
Recording
tab.
ii. Select
Sound BlasterX G5 (Line In or SPDIF In)
as the default recording device.
iii. In the
Mixer
selection of BlasterX Acoustic Engine Pro, unmute
Line In
or
SPDIF In
in the
Recording
section.
Sound BlasterX G5
– Troubleshooting and Support
33
Summary of Contents for Sound BlasterX G5 SB1700
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