Creative PC-CAM 900, User Manual, Page: 53 / 57

Troubleshooting B-1
Troubleshooting
If you have a technical problem with this product, you may wish to consult our self-
help tool “Knowledgebase” for online troubleshooting and solutions. Go to
www.creative.com and select your region.
Problem
Installing
Software
The setup program for Creative PC-CAM 900 does not run automatically
after you insert the installation CD into the drive.
The AutoPlay feature in your Windows system may not be enabled.
To install the software from the CD:
1. Leave the installation CD in the CD-ROM drive.
2. Click
Start
→
Run .
3. In the Run dialog box, click d:\ctrun\ctrun.exe.
4. Follow the instructions on the screen to complete the installation.
Problems
Using Creative
PC-CAM 900
There is no USB port available to connect the USB cable.
Do one of the following:
❑ Unplug the device currently connected
❑
Add a self-powered USB hub
❑ Add a PCI USB card
An application reports that the video driver is already in use, or that the
camera cannot be found.
Do the following:
❑
The camera module is not properly connected. To resolve this problem, ensure that the
camera’s USB connector is inserted, and that the USB connector is enabled in the BIOS.
Refer to your PC’s documentation for information on the BIOS.
❑ Reinstall the video capture drivers and reboot.
❑
Check that no other webcam is connected to your computer.