Creative PC-CAM 880, User Manual, Page: 50 / 54

Troubleshooting B-1
Troubleshooting
If you have a technical problem with this product, you may wish to consult our self-help tool
“Knowledgebase” for on-line troubleshooting and solutions. Go to
www.creative.com and select your
region.
Problem Installing
Software
The setup program for Creative PC-CAM 880 does not run automatically after you insert the
installation CD into the drive.
The AutoPlay feature in your Windows system may not be enabled.
To install the software from the CD:
1. Leave the installation CD in the CD-ROM drive.
2. Click Start -> Run .
3. In the Run dialog box, type d:\ctrun\ctrun.exe (replace d:\ with the drive letter of your CD-ROM
drive).
4. Follow the instructions on the screen to complete the installation.
Problems Using
Creative PC-
CAM 880 There is no USB port available to connect the USB cable.
Do one of the following:
❑
Unplug the device currently connected.
❑
Add a USB hub with external power supply.
❑
Add a PCI USB card.
An application reports that the video driver is already in use, or that the camera cannot be found.
Do the following:
❑
The camera is not properly connected. To resolve this problem, ensure that the camera’s USB
connector is inserted, and that the USB connector is enabled in the BIOS. Refer to your computer’s
documentation for information on the BIOS.
❑
Reinstall the video capture drivers and restart your computer.