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Troubleshooting 35
There is clipping/distortion during audio playback.
Check the following:
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Your computer system should be running in high performance mode. You may need to disable
any power saving features.
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The music source may be distorted. Ensure that the music played has no distortion.
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Ensure that the software graphical equalizer or sound processing effects found in third party
media players are disabled.
Some features are disabled when playing certain games.
When playing games that use DirectSound3D or OpenAL sound engines, certain audio features will be
disabled automatically. This is to avoid distorting the environmental audio cues present in the
game. These features will be re-enabled automatically when you exit the game.
Electronic interferences is occurring with other wireless devices.
Do the following:
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Set your wireless LAN router's channel to Auto, 1 or 11. To do this, refer to your router's user
documentation.
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Place your
Bluetooth
device away from other devices (for example, wireless routers) that
transmit wireless signals.
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Place your
Bluetooth
device away from large metal surfaces.
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Refrain from doing large file transfers via the wireless Internet or
Bluetooth
connection while
listening to music wirelessly. Alternatively, do not use your headset during intensive file
transfers.
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Disconnect existing
Bluetooth
device.
Music is not being transmitted to my headset.
Check the following:
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Your
Bluetooth
device and your headset are turned on.
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Your
Bluetooth
device and your headset are paired with each other.
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For Android phone, launch "
Bluetooth
setting" and click on the headset device's name. Under
"Profile", make sure both "Call audio" and "Media audio" are checked.
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Ensure that the headset is set as the default
Bluetooth
output device on mobile phones or
tablets.
Problem with NFC pairing.
Do the following:
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Check if your mobile device is NFC-enabled.
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Ensure that the NFC feature on your mobile device is turned on.
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Ensure that the Android OS on your device is updated to the latest version. An older version of
Android might not be able to pair with audio device.
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Check if there are already two devices being connected to the headset. In that case, select one
of the devices to be powered off.
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