12
CRANE CUSTOMER CARE
CALL US:
888-599-0992 (Mon-Fri 9:00am
–
4:00pm CST)
EMAIL US:
LIVE CHAT: available at www.crane-usa.com
TROUBLESHOOTING
DO NOT attempt to repair the motor yourself.
If the humidifier continues to not operate, please contact Crane Customer Care.
Problem
Possible Solution
If humidifier does not
have any power:
▪
Ensure unit is properly plugged into a power outlet.
▪
Check that the Power Button is pressed ON.
▪
Ensure the mist chamber and tank are placed on
correctly
▪
If Power On indicator light does not come on, contact
Crane Customer Care.
Condensation forms
around humidifier &
windows:
▪
Adjust Power Button to decrease mist output to low.
▪
Leave room door slightly open during humidifier
operation.
Water indicator light
stays red
▪
Remove the water level sensor cap with a flathead
screwdriver and wash both cap and water level float
with warm soapy water. Wipe the peg and around the
base of the peg with a wet cloth. Replace the float,
then cap and tighten the screw to secure.
▪
If light does not turn green, call Crane Customer Care
If there is a strange odor:
▪
Clean the Water Tank with the water and vinegar
solution and rinse with clean water.
▪
Leave the empty Water Tank open for some time
(without the Water Tank Cap attached) in a cool place.
The steam indicator light
is green, but there is no
mist being emitted:
▪
Check that there is water in the Water Tank.
▪
Make sure that nothing is blocking the mist output.
▪
Check that the Fan Vents on the bottom of the humidifier
is not blocked.
▪
Empty and rinse the Humidifier Base with cool tap water.
▪
Check for possible mineral deposits on Heating Element
and clean. (see pg. 7)
NOTE: Spare Parts can also be purchased online at www.crane-usa.com