14
TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSE
POSSIBLE SOULTION
No power
AC/DC adapter not
connected
Connect the power AC/DC
adapter to AC wall outlet and
unit.
The unit is in Standby
mode
Press the POWER/SOURCE
Button on the unit or the
to turn on the unit.
No sound
Volume in minimum
position
Raise volume level by
pressing the VOL
(Volume) + Button.
The paired/connected
device is not in payback
mode
Play music/movie in the
paired/connected device as
usual and make sure the
volume level of it is in high
level.
Input source incorrect
Press the POWER/SOURCE
Button on the unit or press
SOURCE Button on the
remote control repeatedly to
set the input source
to the desired mode.
Sound distortion
Bass level of the
connected device too high
Reduce the bass level of the
connected device.
Press the BASS - Button on
the Sound Bar to reduce
bass level.
Volume level too high
Reduce the volume level by
pressing the VOL (Volume ) -
Button.
Reduce the volume level of
the paired/connected device.
Remote not working
The battery is consumed
Replace with new battery.
Poor FM reception
Relocate and unwind the FM
antenna wire.
Bluetooth
reception failure
The external device is too
far from the unit
Put the external BT device
close to the unit.
Have not paired
Pair the unit with the BT
Device as the procedures on
page 11.
Button on the remote control
Summary of Contents for CHT940DO
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