CP Plus Ezykam EPK-HC10L1, Instruction Manual

Page: 44 / 49

44
Possible Reason 6
: Unknown.
Solution
: Press RESET to restore to factory settings then connect it again, the default IP address is 192.168.1.155,
subnet mask is 255.255.255.0
6. The color of image is abnormal (Green or other color)
Sometimes the IP camera images cannot be displayed properly because of different graphics cards, the images appears
to be green or other colors, then you should run the program “Config.exe” from the downloaded OCT files.
(or run C:\windows\system32\Config.exe) to set the following parameters for the display buffer: auto-detection, used
display card memory or system memory, then run IE, connect IP camera again.
7. There is no voice while monitoring
Possible Reason 1
: No audio input connection.
Solution
: Check audio connection of the host.
Possible Reason 2
: the relative audio option of IP camera is OFF.
Solution
: Check audio parameter settings to see if you have set the audio option ON, but without external audio input.
8.
Image processing doesn’t work properly
Possible Reason 1
: System problem, DirectX function is disabled, which will cause slow display of images and
abnormal color.
Possible Reason 2
: Hardware problem, graphics card doesn’t support image acceleration and hardware zooming
functions. (For hardware issue, the only solution is to change your graphics card).
Solution
: Install DirectX image driver, then click “
Start
”>”
Run
”>input “
dxdiag
”, set enable "
DirectDraw
Acceleration
" "
Direct3D Acceleration
" "
AGP Texture Acceleration
" functions.
.
Figure 13.0
Note: If you are unable to do it, it means your DirectX is not installed properly or hardware doesn't support this
function.
9.
Fail to use DDNS
Possible Reason 1
: The PC or IP Camera can’t connect to the internet.