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COZZIA Consumer Warranty
COZZIA products have the following warranty:
COZZIA’s massage chairs,
motion upholstery and home theater massage seating provide a one year in-home
service warranty and a two-year parts warranty. COZZIA customer service will not
issue Return Material Authorizations (RMAs) for products. COZZIA products will be
either repaired by the consumer or by an in-home technician. COZZIA will not issue
Return Material Authorizations (RMAs) for buyer’s remorse.
SERVICE AND TECHNICAL SUPPORT
Consumers may contact COZZIA’s customer service department at
1-877-977-0656
between 9:00 am and 5:00 pm PST, Monday through Friday for warranty or service
issues.
Consumers are required to provide the unit serial number and dated proof of
purchase (sales receipt) when they contact the COZZIA service department
regarding a repair.
A COZZIA customer service representative will attend to most consumer inquiries, but
in some cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. COZZIA customer service
will verify that the unit has failed and provide instructions for repairing a unit. All
applicable repairs, parts, shipping, handling, local tax and a "per incident" fee will be
charged for non-warranty repairs and support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
PRODUCT REPAIRS
Many COZZIA product repairs may be performed by the consumer in their own
home with parts and instructions supplied by COZZIA such as remote controller
replacements that don’t require a technician.
