Use and Care Manual
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Caution
•
Do not store the massage chair in dierct sunlight or in places of high temperature. This
may cause the color of the upholstery to fade.
•
Do not allow the massage chair to remain in contact with vinyl or wallpaper for
extended periods of time as this could lead to discoloration.
Caution
•
Do not use abrasive cleaning agents like benzene or thinner to clean the massage
chair. This may cause the upholstery to fade.
Caution
•
Do not use a wet cloth to clean the controller.This may result in malfunction.
PRODUCT CARE AND STORAGE
•
Wipe off dust and dirty from the massage chair with a dry, soft, clean cloth after use.
•
Keep the massage chair clean and away from places of high humidity.
•
If the massage is not to be used for a long period of time, cover the massage chair with a
dust cover and unplug its power plug from the electrical outlet.
1. Storing the Massage Chair
•
Before cleaning, ensure that the main power switch is off and the power plug is disconnected
from the electrical outlet.
•
Wipe off dust and dirt from the massage with a dry, soft, clean cloth after each use.
•
This product can be cleaned thoroughly with a slightly damp cloth.
•
Do not iron the upholstery.
•
Do not wash the upholstery using a home washing machine as this may result in deterioration
of the upholstery’s quality.
2. Cleaning the Massage Chair
•
Use only a clean, dry cloth to clean the controller.
3. Cleaning the Controller
Wellness for Home
COZZIA CONSUMER WARRANTY
COZZIA products have the following warranty:
COZZIA's massage chairs, motion upholstery and home theater massage seating provide a
two years in-home service warranty and a two-year parts warranty. COZZIA customer service
will not issue Return Material Authorizations (RMAs) for products. COZZIA products will be
either repaired by the consumer or by an in-home technician. COZZIA will not issue Return
Material Authorizations (RMAs) for buyer’s remorse.
Consumers may contact COZZIA's customer service department at 1-877-977-0656 between
9:00 am and 5:00 pm PST, Monday through Friday or email us at
[email protected] or visit our web at www.cozziausa.com for warranty or service issues.
Consumers are required to provide the unit serial number and dated proof of purchase (sales
receipt) when they contact the COZZIA service department regarding a repair.
A COZZIA customer service representative will attend to most consumer inquiries, but in some
cases a technical service specialist will provide advanced support.
Non-warranty repair is provided on a "per incident" basis. COZZIA customer service will verify
that the unit has failed and provide instructions for repairing a unit. All applicable repairs, parts,
shipping, handling, local tax and a "per incident" fee will be charged for non-warranty repairs and
support calls.
Proof of purchase (original receipt) is required for all warranty repairs or service.
Service And Technical Support
Cozzia offers extended warranty programs to enhance ownership of Cozzia product. Extended
warranty provides: 3-year limited repair or replacement massage chair warranty with on-site
service.
Please visit www.cozziausa.com for the latest terms and pricing for extended warranties.
Extended Warranties:
